fix some warnings in ticket escalation, #17417

2 files changed, 14 insertions, 10 deletions

diff --git a/rt/lib/RT/Action/Accumulate.pm b/rt/lib/RT/Action/Accumulate.pm
index c4ca667ea..14675b894 100644
--- a/rt/lib/RT/Action/Accumulate.pm
+++ b/rt/lib/RT/Action/Accumulate.pm
@@ -23,7 +23,8 @@ the same name, and should be single-valued fields.
 sub Prepare {
     my $self = shift;
     my $cfname = $self->Argument or return 0;
-    $self->{'inc_by'} = $self->TransactionObj->FirstCustomFieldValue($cfname);
+    $self->{'inc_by'} = $self->TransactionObj->FirstCustomFieldValue($cfname) 
+                        || '';
     return ( $self->{'inc_by'} =~ /^(\d+)$/ );
 }
 
diff --git a/rt/lib/RT/Action/EscalateQueue.pm b/rt/lib/RT/Action/EscalateQueue.pm
index adafbdfb7..2775a8384 100755
--- a/rt/lib/RT/Action/EscalateQueue.pm
+++ b/rt/lib/RT/Action/EscalateQueue.pm
@@ -116,15 +116,18 @@ sub Commit {
     if ( my $due_in = $new_queue->DefaultDueIn ) {
         $Due->SetToNow;
         $Due->AddDays( $due_in );
-    }
-    ( $val, $msg ) = $ticket->_Set(
-      Field => 'Due',
-      Value => $Due->ISO,
-      RecordTransaction => 0,
-    );
-    if (! $val) {
-        $RT::Logger->error( "Couldn't set new due date: $msg" );
-        return (0, $msg);
+        
+        if ( $Due->ISO ne $ticket->Due ) {
+            ( $val, $msg ) = $ticket->_Set(
+              Field => 'Due',
+              Value => $Due->ISO,
+              RecordTransaction => 0,
+            );
+            if (! $val) {
+                $RT::Logger->error( "Couldn't set new due date: $msg" );
+                return (0, $msg);
+            }
+        }
     }
     return 1;
 }