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NAME
RTx::MandatoryCustomFields - RT Extension to require custom fields to be
set before resolving a ticket
DESCRIPTION
This RT extension adds a field to custom field definitions, allowing the
field to be designated as "Required". If this is enabled, tickets with
no value in that custom field will refuse to resolve. Note that unlike
the Mandatory Subject extension, the field does not have to be set to
create the ticket.
Required fields are enforced in the web interface, not the RT API, so
they can be bypassed fairly easily by command-line, email, or other
mechanisms for changing a ticket's status. This extension is for
encouraging good habits, not for security.
INSTALLATION
perl Makefile.PL
make
make initdb # if you have never installed this extension before
make install
If your RT is not in the default path (/opt/rt3), you must set RTHOME
first.
CONFIGURATION
Add this line to your RT_SiteConfig.pm:
Set(@Plugins, ( 'RTx::MandatoryCustomFields' ));
If you already have a Set(@Plugins ...) line, add
'RTx::MandatoryCustomFields' to the list of values.
Then edit your custom field and check the 'Required' box. Any number of
custom fields may be flagged as required.
If the user tries to resolve a ticket when one or more required fields
are empty,
AUTHOR
Mark Wells <mark@freeside.biz>
Copyright (C) 2009-2010 Mark Wells
Copyright (C) 2009-2010 Freeside Internet Services, Inc.
This program is free software; you can redistribute it and/or modify it
under the same terms as Perl itself.
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