Training syllabus

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Contents

Dates and information

  • To be determined
  • Possible locations: Lake Tahoe, California, at a service provider location, or in conjunction with a WISPA or FISPA showWISPAPalooza (Vegas, October 2013)
  • Contact sales at freeside.biz if interested

Day 1 - Basics

Freeside Basics ( 2 hours )

  • Introduction / overview
  • Create customers
  • Maps and Google Earth
  • Customer Notice and Templates
  • File uploads, notes, etc...
  • Customer Classes, reports, tags
  • Packages, Services Exports
  • Reporting options

Ticketing and Customer Management

  • Ticketing Basics
  • Escalation
  • Email integration
  • Search capabilities
  • Customer Portal,branding

Lunch break

Customer Referrals, Resellers and Commissions

  • Resellers,agents
  • Employee Groups / ACL's
  • Customer referrals
  • Agent/Employee Commissions

Billing, Taxes and Tax Reporting

  • Billing basics
  • Tax system / Built in / CCH
  • Per package tax classes
  • Tax Liability Reports
  • Tax Credits

Bonus session

  • Time permitting

Day 2 - Advanced

Network Management, Data Usage and Billing (2 hours)

  • Billing and monitoring ports
  • Radius usage and billing overages
  • Prepaid usage / billing
  • Torrus Monitoring (Non-billing related)
  • Radius Overage Billing

Voip Track(2 hours)

  • Provisioning to PBX Platforms
  • Basic Usage Billing (Basic Outbound, Inbound, Toll-Free, Per Call,Pre-rated)
  • Advanced Usage Billing (Intra vs Inter State, Bundled, Daytime, CDRTypes/SMS)
  • CDR Reporting / Auditing
  • CDR invoice display options

Lunch break

ISP Track (2 hours)

  • IP management
  • Tower management, AP, links etc...
  • FCC 477 Reporting
  • Customer notifications
  • Radius Reporting
  • DSL / Ikano
Personal tools
Namespaces

Variants
Actions
Navigation
Tools