From 376922e22be87cdada17cabce8d8c29a03e0edd5 Mon Sep 17 00:00:00 2001 From: Ivan Kohler Date: Tue, 1 Jul 2014 21:38:44 -0700 Subject: [PATCH] replication support add-on, re-do support contract info --- css/cssfreeside2.css | 31 +++++++ services.html | 223 +++++++++++++++++++++++++++++++-------------------- 2 files changed, 166 insertions(+), 88 deletions(-) diff --git a/css/cssfreeside2.css b/css/cssfreeside2.css index 79de37b..b22981d 100644 --- a/css/cssfreeside2.css +++ b/css/cssfreeside2.css @@ -934,3 +934,34 @@ table.selfserv td { padding: 2px; } +table.support-plans { + padding-left: 32px; +} + +table.support-plans th { + background-color:#FFFFFF; + border-style:none; + text-align: center; + padding: 10px; +} + +table.support-plans td { + background-color:#FFFFFF; + border-style:none; + text-align: center; +} + +table.support-plans .yes { + color: #008000; + font-size: 26px; +} + +table.support-plans .smyes { + color: #004000; + font-weight: bold; +} + +table.support-plans .no { + color: #800000; + font-size: 20px; +} diff --git a/services.html b/services.html index aed46e9..12a0c7c 100644 --- a/services.html +++ b/services.html @@ -105,118 +105,165 @@ -

All support contracts include:

- - + Bronze + Silver + Gold + Platinum + Diamond + Emerald + + - Contract - Price - Support - Customizations - Discount on additional work + Monthly cost + $195 + $395 + $800 + $1600 + $3200 + $6400 + + + Upgrades + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ + - Bronze - $195/month - Non-emergency support via email - None - 10% + Email support + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ - Silver - $395/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 2.5 hours/month - 20% + 24/7 emergency support + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ - Gold - $800/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 8 hours/month - 30% + CardFortress offsite credit card storage
(for PCI compliance) + optional + optional + optional + optional + optional + optional - Platinum - $1600/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 20 hours/month - 40% + Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific) + ✖ + ✔ + ✔ + ✔ + ✔ + ✔ - Diamond - $3200/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 48 hours/month - 50% + Customization hours per month
(with "rollover" for unused time) + ✖ + 2½ hours + 8 hours + 20 hours + 48 hours + 100 hours - Sapphire - $6400/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 100 hours/month - 50% + Dedicated project manager + ✖ + ✖ + ✔ + ✔ + ✔ + ✔ - + + Direct access to all developers and staff + ✖ + ✖ + ✖ + ✔ + ✔ + ✔ + + + + Lead role in defining product roadmap and architecture + ✖ + ✖ + ✖ + ✖ + ✔ + ✔ + + + -

Bronze - $195/month - Email support and upgrades -

    -
  • Non-emergency support via email -
  • 10% discount on additional consulting or customization work -
-

Silver - $395/month - Email, IM and phone support with minor customizations -

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • 2.5 hours/month of customizations -
  • 15% discount on additional consulting or customization work -
-

Gold - $800/month - Unlimited email, IM and phone support with significant customizations -

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • 8 hours/month of customizations -
  • 25% discount on additional consulting or customization work -
-

Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
-

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • Direct access to all company developers and staff -
  • 20 hours/month of customizations -
  • 30% discount on additional consulting or customization work -
-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • Direct access to all company developers and staff -
  • 48 hours/month of customizations -
  • 40% discount on additional consulting or customization work -
-

Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
-

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
  • Direct access to all company developers and staff -
  • 100 hours/month of customizations -
  • 50% discount on additional consulting or customization work -
- - + + Discount on additional work
(consulting or customizations) + 10% + 15% + 25% + 30% + 40% + 50% + - + + + + +
+ +
+ + + + + + + +

Additional support services

+
+ +

Support add-on for High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+
-- 2.11.0