jumping the gun

diff --git a/services.html b/services.html
index 82a914e..27487f0 100644 (file)
--- a/services.html
+++ b/services.html
@@ -95,7 +95,7 @@
 
   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
     <tr> 
-      <th align="left" valign="top"><a name="support"><h3>Support Contracts for on-premise implementations</h3></th>
+      <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
     </tr>
     <tr> 
       <td align="left" valign="top">
@@ -105,10 +105,8 @@
   <tr>
     <th><!--<B>Services included</B>--></th>
     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
-<!--
     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
--->
     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
@@ -117,50 +115,42 @@
 
   <tr>
     <th><!--<B>Services included</B>--></th>
-<!--
     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
     <th>Standard support</th>
--->
     <th>Most popular support level</th>
     <th>Large customizations</th>
-    <th>Extensive customizations</th>
-    <th>Dedicated developer</th>
+    <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
+    <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
   </tr>
 
   <tr>
     <td>Monthly cost</td>
-<!--
-    <td STYLE="background-color: #EEEEEE"><B>$295</B></td>
-    <td><B>$595</B></td>
--->
-    <td><B>$1200</B></td>
-    <td><B>$2450</B></td>
-    <td><B>$4900</B></td>
-    <td><B>$9900</B></td>
+    <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
+    <td><B>$395</B></td>
+    <td><B>$800</B></td>
+    <td><B>$1600</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
   </tr>
 
   <tr>
     <td>Upgrades (OS, database and Freeside)</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
--->
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
--->
-    <td><span class="smyes">optional</span></td>
-    <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
   </tr>
 
 <!--
@@ -177,74 +167,62 @@
 
   <tr>
     <td>Email support</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
--->
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
--->
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
--->
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>24/7 emergency support</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
--->
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Private mailing list for large providers</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
--->
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
-    <td><span class="smyes">3 hours</span></td>
--->
-    <td><span class="smyes">10 hours</span></td>
-    <td><span class="smyes">26 hours</span></td>
-    <td><span class="smyes">60 hours</span></td>
-    <td><span class="smyes">128 hours</span></td>
+    <td><span class="smyes">2&frac12; hours</span></td>
+    <td><span class="smyes">8 hours</span></td>
+    <td><span class="smyes">20 hours</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
   </tr>
 
 <!-- we still do this for gold+, just trying to make the feature list more
@@ -262,38 +240,32 @@
 
   <tr>
     <td>Direct access to all developers and staff</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
--->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Lead role in defining product roadmap</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
--->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Dedicated senior developer</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
--->
-    <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td><span class="yes">&#x2714;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</span></td>
+    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
 <!--
@@ -310,14 +282,12 @@
 
   <tr>
     <td>Discount on additional work<br>(consulting or customizations)</td>
-<!--
     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
     <td><B>15%</B></td>
--->
-    <td><B>20%</B></td>
+    <td><B>25%</B></td>
     <td><B>30%</B></td>
-    <td><B>40%</B></td>
-    <td><B>50%</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
+    <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
   </tr>
 
 </table>