Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
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Installation and skinning of the customer signup and self-service portal
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Integration with your credit card and/or E-check processor
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For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
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For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
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Remote training session
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Support through bringing the software live and into production
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One year (12 months) of email, phone and IM support.
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Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
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Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
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Deluxe implementation package - $7900
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
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Looking for these implementation services including hardware? See our products.
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Additional implementation services
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Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
+ This service include complete installation, configuration, and integration
+ of the advanced, open-source FreeRADIUS RADIUS server, as well as
+ migration from your previous RADIUS configuration.
+
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
+ Legacy data import from any other
+ system - (est.) $4900
+ Service includes writing custom import scripts to migrate your legacy data, refind by
+ test billing runs concurrently with your live billing to ensure trouble-free
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)
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Open-source billing, ticketing
- and automation for ISPS and online businesses
Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress)
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Streaming replication to geographically-diverse warm spare
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Separate daily backups
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Basic hosting - $95/month
+ 4GB RAM, two CPU cores
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Standard hosting - $195/month
+ 8GB RAM, two CPU cores
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Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores
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Installation service - your hardware
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$2000 - Installation service
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- Prefer your own hardware? This covers everything in the instructions,
- including writing an interface to your credit card and/or ACH processor,
- integration with your provisioning systems, setup of the signup server
- and self-service interface, and support through bringing the software
- live into a full production state.
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- $1000 - Installation of the Request Tracker ticketing
- system.
- This covers complete installation and configuration of the open-source,
- enterprise-grade Request Tracker ticketing system.
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Additional Installation service
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$750 - Installation of FreeRADIUS server with MySQL
- or PostgreSQL backend.
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- This covers complete installation, configuration, and integration
- of the advanced, open-source FreeRADIUS RADIUS server, as well as
- migration from your previous RADIUS configuration.
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$2500 - Complete mail server (including migration
- from current mail server), or
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- $1750 - Complete mail server (new ISPs - no migration)
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- This covers installation and configuration of a complete mail server
- solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
- filtering, user-configurable spam filtering, virtual domain capability,
- Freeside integration and migration from your current mail server.
- Typical timeframe is two weeks.
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- $2500 (est.) - Legacy data import from QuickBooks
- or Rodopi, or
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- $3000 (est.) - Legacy data import from any other
- system
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- This covers writing a custom script to import your legacy data and running
- test billings concurrently with your live billing to ensure trouble-free
- cut-over.
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Additional support services
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Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses.
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Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice
+ price includes everything: printing with your logo, envelope,
+ US first-class postage, and a perforated coupon and return envelope
+ for payments.
+
+
High Availability / Replication - $395/month
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
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+
+
LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures
+ accurate rating when not charging a single flat per-minute rate for
+ all US calls. It also allows an actual determination of interstate
+ vs. intrastate revenue, potentially reducing taxes owed compared to
+ using the FCC safe harbor percentage.
+
One day on-site training - $2450
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.
- $3000 - Three day on-site visit (two days training, one day
- live cutover)
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+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
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Support Contracts
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$150/month - Email support, emergency phone support
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- Non-emergency support by email only; 24/7 emergency support via telephone
- or pager. Includes upgrades and optional offsite backup. Fixes for
- any problems caused by a bug in the Freeside software itself are included
- at no extra charge.
+ and support representatives.
- $300/month - Email, IM and phone support with minor customizations
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- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
- Fixes for any problems caused by a bug in the Freeside software itself
- are included and not counted against the five incidents/month.
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- $750/month - Unlimited email, IM and phone support with significant
- customizations
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- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
- of customizations.
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- $1500/month - Sponsorship and unlimited support with major
- customizations
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- Unlimited support as above, plus 32 hours/month of customizations.
- All support contracts include remote upgrades (as desired, or scheduled
- regularly).
- All support contracts include optional offsite backup service: Nightly,
- your database will be backup up, encrypted with your PGP/GPG public
- key, and transmitted to storage here. Your customer information is
- secure and can only be decrypted with your PGP/GPG private key.
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Custimization
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
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Customizations and extensions to the software are quoted on an
- individual basis. Is Freeside missing a feature crucial to you? Send
- a detailed description of your needs.
For orders, a quotation or more information, contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624
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+
Customizations and extensions to the software can be quoted on an
+ individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.
+
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+For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624
+
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