X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=blobdiff_plain;f=services.html;h=27487f03bfc7a6bfff4f851226a86769f2706a6e;hp=b429b21e1d01735bae94649d13ca00031d8c2349;hb=HEAD;hpb=69299899712d33afe95d9a3125b07e849fa23de3 diff --git a/services.html b/services.html index b429b21..27487f0 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  • Remote training session
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. -

    Basic implementation service - $2950
    - Basic implementation service includes six months of support. +

    Basic implementation service - $3900
    + Installation, configuration, training and one year of support.

    - - -

    Standard implementation service - $3900
    - Standard implementation service includes a full year of support. +

    Standard implementation service - $6400
    + As basic, plus 20 hours of customizations.

    Deluxe implementation package - $7900
    - Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. + As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

    @@ -110,7 +104,8 @@ - Bronze + + Bronze Silver Gold Platinum @@ -119,125 +114,180 @@ + + Basic maintenance only + Standard support + Most popular support level + Large customizations + Extensive customizations + Dedicated developer + + + Monthly cost - $195 + $195 $395 $800 $1600 - $3200 - $6400 + $3200 + $6400 - Upgrades - ✔ - ✔ - ✔ + Upgrades (OS, database and Freeside) + ✔ ✔ ✔ ✔ + ✔ + ✔ CardFortress offsite credit card storage
    (for PCI compliance) + optional optional optional optional - optional - optional - optional + optional + optional + + + + Email support + ✔ ✔ ✔ ✔ + ✔ + ✔ Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific) - ✖ + ✖ + ✔ ✔ ✔ + ✔ + ✔ + + + + Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) + ✖ ✔ ✔ ✔ + ✔ + ✔ 24/7 emergency support - ✖ + ✖ ✖ ✔ ✔ + ✔ + ✔ + + + + Private mailing list for large providers + ✖ + ✖ ✔ ✔ + ✔ + ✔ Customization hours per month
    (with "rollover" for unused time) - ✖ + ✖ 2½ hours 8 hours 20 hours - 48 hours - 100 hours + 48 hours + 100 hours + Direct access to all developers and staff - ✖ - ✖ - ✖ - ✔ - ✔ + ✖ + ✖ + ✖ ✔ + ✔ + ✔ Lead role in defining product roadmap - ✖ - ✖ - ✖ - ✖ - ✔ - ✔ + ✖ + ✖ + ✖ + ✖ + ✔ + ✔ + + + + Dedicated senior developer + ✖ + ✖ + ✖ + ✖ + ✖ + ✔ Discount on additional work
    (consulting or customizations) - 10% + 10% 15% 25% 30% - 40% - 50% + 40% + 50% @@ -247,6 +297,38 @@
    + + +
    + + + + + + + + +

    Hosting

     +
    +

    All hosting services include:

    +
      +
    • Fully-managed (OS, database, application, security updates) +
    • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
    • Streaming replication to geographically-diverse warm spare +
    • Separate daily backups +
    + +

    Basic hosting - $95/month
    + 4GB RAM, two CPU cores +

    Standard hosting - $195/month
    + 8GB RAM, two CPU cores +

    Deluxe hosting - $395/month
    + 16GB RAM, four CPU cores +

    + +
    +
    +
    @@ -257,19 +339,43 @@
    - -

    Support add-on for High Availability / Replication - $395/month
    + +

    Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
    + Address verification and normalization for US addresses. + +

    Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
    + Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

    +

    High Availability / Replication - $395/month
    This add-on support service supports High Availability configurations. It includes support for streaming replication, hot standby and failover, as well as 24/7 proactive failover monitoring.

    + +

    LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
    + Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +


    +