One year (12 months) of email, phone and IM support.
- Basic implementation service - $2950
- Basic implementation service includes six months of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
-
-
- Standard implementation service - $3900
- Standard implementation service includes a full year of support.
+
Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $7900
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
@@ -140,7 +134,7 @@
- | Upgrades |
+ Upgrades (OS, database and Freeside) |
✔ |
✔ |
✔ |
@@ -159,6 +153,18 @@
optional |
+
+
| Email support |
✔ |
@@ -180,6 +186,16 @@
+ | Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
| 24/7 emergency support |
✖ |
✖ |
@@ -190,6 +206,16 @@
+ | Private mailing list for large providers |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
Customization hours per month
(with "rollover" for unused time) |
✖ |
2½ hours |
@@ -203,8 +229,8 @@
concise
| Dedicated project manager |
- ✖ |
- ✖ |
+ ✖ |
+ ✖ |
✔ |
✔ |
✔ |
@@ -214,9 +240,9 @@
| Direct access to all developers and staff |
- ✖ |
- ✖ |
- ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
✔ |
✔ |
✔ |
@@ -224,32 +250,32 @@
| Lead role in defining product roadmap |
- ✖ |
- ✖ |
- ✖ |
- ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
✔ |
✔ |
| Dedicated senior developer |
- ✖ |
- ✖ |
- ✖ |
- ✖ |
- ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
✔ |
@@ -271,6 +297,38 @@
+
+
+
+
+
+
+ Hosting
+ |
+
+
+ |
+ All hosting services include:
+
+ - Fully-managed (OS, database, application, security updates)
+
- Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress)
+
- Streaming replication to geographically-diverse warm spare
+
- Separate daily backups
+
+
+ Basic hosting - $95/month
+ 4GB RAM, two CPU cores
+ Standard hosting - $195/month
+ 8GB RAM, two CPU cores
+ Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores
+ |
+
+
+
+ |
+
+
|
@@ -281,19 +339,43 @@
|
|
-
- Support add-on for High Availability / Replication - $395/month
+
+ Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses.
+
+ Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice
+ price includes everything: printing with your logo, envelope,
+ US first-class postage, and a perforated coupon and return envelope
+ for payments.
+
+ High Availability / Replication - $395/month
This add-on support service supports High Availability
configurations. It includes support for streaming replication,
hot standby and failover, as well as 24/7 proactive failover
monitoring.
+
+ LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures
+ accurate rating when not charging a single flat per-minute rate for
+ all US calls. It also allows an actual determination of interstate
+ vs. intrastate revenue, potentially reducing taxes owed compared to
+ using the FCC safe harbor percentage.
+
|
+