X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=blobdiff_plain;f=services.html;h=27487f03bfc7a6bfff4f851226a86769f2706a6e;hp=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hb=HEAD;hpb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0 diff --git a/services.html b/services.html index 82a914e..27487f0 100644 --- a/services.html +++ b/services.html @@ -95,7 +95,7 @@ - + - @@ -117,50 +115,42 @@ - - - + + - - - - - + + + + + + - - - + + - - - + + - - + + - - - + + - - - + + - - - + + - - - + + - - - - - + + + + + - - + + - - - + + - - - + + - + - - + +

Support Contracts for on-premise implementations

Support Contracts
@@ -105,10 +105,8 @@
Gold Platinum Diamond
Most popular support level Large customizationsExtensive customizationsDedicated developerExtensive customizationsDedicated developer
Monthly cost$1200$2450$4900$9900$195$395$800$1600$3200$6400
Upgrades (OS, database and Freeside)✔✔ ✔ ✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptional optional optionaloptionaloptional
✔✔ ✔ ✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✔✔ ✔ ✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✔✔ ✔ ✔✔✔
24/7 emergency support✔✔ ✔ ✔✔✔
Private mailing list for large providers✔✔ ✔ ✔✔✔
Customization hours per month
(with "rollover" for unused time)		10 hours26 hours60 hours128 hours2½ hours8 hours20 hours48 hours100 hours
✖ ✔✔✔✔✔
Lead role in defining product roadmap ✖ ✖✔✔✔✔
Dedicated senior developer✖ ✖ ✖✔✖✔
20%25% 30%40%50%40%50%