X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=blobdiff_plain;f=services.html;h=27487f03bfc7a6bfff4f851226a86769f2706a6e;hp=292030642acf34c06037501ca23adf620f73987d;hb=HEAD;hpb=3b97abae06b5df412a5f7eb5700d9426389ca3e4 diff --git a/services.html b/services.html index 2920306..27487f0 100644 --- a/services.html +++ b/services.html @@ -12,69 +12,85 @@ + Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624
For orders, a quotation or more information, contact - Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624
--> - +
- + -

Installation service

Implementation services
+ -

Freeside and RT Installation service - $2000
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage. +

All implementation services include:

+
    +
  • Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring +
  • Installation and skinning of the customer signup and self-service portal +
  • Integration with your credit card and/or E-check processor +
  • For ISPs, server provisioning for RADIUS accounts, mailboxes, etc. +
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants +
  • Remote training session +
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. +
+ +

Basic implementation service - $3900
+ Installation, configuration, training and one year of support. +
+

+ +

Standard implementation service - $6400
+ As basic, plus 20 hours of customizations. +
+

+ +

Deluxe implementation package - $7900
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

+

Looking for these implementation services including hardware? See our products.

+

- +
- -

Additional installation services

+

Additional implementation services
+ -

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
+

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Complete mail server (including migration from current mail server) - $2500, or
- Complete mail server (new ISPs - no migration) - $1750
- This service includes installation and configuration of a complete mail server - solution, including SMTP, POP/IMAP (with SSL support), webmail, virus - filtering, user-configurable spam filtering, virtual domain capability, - Freeside integration and migration from your current mail server. - Typical timeframe is two weeks.
-
- Legacy data import from QuickBooks or Rodopi - (est.) $2500, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3000
- Service includes writing a custom script to import your legacy data and running - test billings concurrently with your live billing to ensure trouble-free - cut-over.

+ system - (est.) $4900
+ Service includes writing custom import scripts to migrate your legacy data, refind by + test billing runs concurrently with your live billing to ensure trouble-free + cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

- +
@@ -82,39 +98,285 @@ - +

Support Contracts
-

All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself. -

- Bronze - $150/month - Email support
- Non-emergency support via email; 24/7 emergency support via telephone - or pager.
-
- Silver - $300/month - Email, IM and phone support with minor customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for up to five incidents/month. - Includes 2 hours/month of customizations.
-
- Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
- Email, instant messenger and phone support during business hours; - 24/7 emergency support via telephone or pager, for an unlimited number - of incidents. Direct access to all company developers and staff. Includes 12 hours/month - of customizations.
-
- Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
- Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations.
-
- Diamond - $3200/month - Sponsorship and unlimited support, direct developer access with major customizations
- Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations.
-

- 		+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
BronzeSilverGoldPlatinumDiamondEmerald
Basic maintenance onlyStandard supportMost popular support levelLarge customizationsExtensive customizationsDedicated developer
Monthly cost$195$395$800$1600$3200$6400
Upgrades (OS, database and Freeside)✔✔✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptionaloptionaloptional
Email support✔✔✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✖✔✔✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✖✔✔✔✔✔
24/7 emergency support✖✖✔✔✔✔
Private mailing list for large providers✖✖✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		✖2½ hours8 hours20 hours48 hours100 hours
Direct access to all developers and staff✖✖✖✔✔✔
Lead role in defining product roadmap✖✖✖✖✔✔
Dedicated senior developer✖✖✖✖✖✔
Discount on additional work
(consulting or customizations)		10%15%25%30%40%50%
+ +
+ + +
+
+ + +
+ + + + + + + + +

Hosting

 +
+

All hosting services include:

+
    +
  • Fully-managed (OS, database, application, security updates) +
  • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
  • Streaming replication to geographically-diverse warm spare +
  • Separate daily backups +
+ +

Basic hosting - $95/month
+ 4GB RAM, two CPU cores +

Standard hosting - $195/month
+ 8GB RAM, two CPU cores +

Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores +

+ +
+
+ + +
+ + + + + + +

Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

+

High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+ +

LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +

+ +

Additional support services

+
+ +

Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses. -


- + +
@@ -122,23 +384,28 @@ -

Training
-

One day on-site training - $1600
+

+

One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

- Three day on-site visit (two days training, one day live cutover) - $3200
+ Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.

- +
@@ -147,8 +414,8 @@ - @@ -157,7 +424,7 @@

Customization
-

Customizations and extensions to the software are quoted on an +

+

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.

-For orders, a quotation or more information, contact sales@sisd.com or phone +1 415 462 1624 +For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624