X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=blobdiff_plain;f=services.html;h=27487f03bfc7a6bfff4f851226a86769f2706a6e;hp=12a0c7c9bfc8d1b053169789ddd14577dd053fe7;hb=HEAD;hpb=376922e22be87cdada17cabce8d8c29a03e0edd5 diff --git a/services.html b/services.html index 12a0c7c..27487f0 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  • Remote training session
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. -

    Basic implementation service - $2950
    - Basic implementation service includes six months of support. +

    Basic implementation service - $3900
    + Installation, configuration, training and one year of support.

    - - -

    Standard implementation service - $3900
    - Standard implementation service includes a full year of support. +

    Standard implementation service - $6400
    + As basic, plus 20 hours of customizations.

    Deluxe implementation package - $7900
    - Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. + As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

    @@ -109,8 +103,9 @@ - - + + + @@ -119,132 +114,221 @@ + + + + + + + + + + - + - - + + - + + + + + + + + + + + + + + + + + + - - - + + - + + + + + + + + + + + - - - - - - - + + + + + + + - + + - - - + + - + - - + + + - - - - - + + + + + - - - - - - - + + + + + + + + + + + + + + + + + - + - - + +
    BronzeBronze Silver Gold Platinum
    Basic maintenance onlyStandard supportMost popular support levelLarge customizationsExtensive customizationsDedicated developer
    Monthly cost$195$195 $395 $800 $1600$3200$6400$3200$6400
    UpgradesUpgrades (OS, database and Freeside)✔ ✔ ✔ ✔✔✔
    CardFortress offsite credit card storage
    (for PCI compliance)    		optionaloptionaloptionaloptionaloptionaloptional
    Email support✔ ✔ ✔ ✔✔✔✔✔✔
    24/7 emergency supportPhone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific)    		✖ ✔ ✔ ✔✔✔
    Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✖ ✔ ✔ ✔✔✔
    CardFortress offsite credit card storage
    (for PCI compliance)    		optionaloptionaloptionaloptionaloptionaloptional24/7 emergency support✖✖✔✔✔✔
    Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific)    		Private mailing list for large providers✖ ✖ ✔ ✔✔✔✔✔✔
    Customization hours per month
    (with "rollover" for unused time)    		✖✖ 2½ hours 8 hours 20 hours48 hours100 hours48 hours100 hours
    Direct access to all developers and staff✖✖✖✔✔✖✖✖ ✔✔✔
    Lead role in defining product roadmap and architecture✖✖✖✖✔✔Lead role in defining product roadmap✖✖✖✖✔✔
    Dedicated senior developer✖✖✖✖✖✔
    Discount on additional work
    (consulting or customizations)    		10%10% 15% 25% 30%40%50%40%50%
    + + + + +
    + + +
    + + + + + + + + +

    Hosting

     +
    +

    All hosting services include:

    +
      +
    • Fully-managed (OS, database, application, security updates) +
    • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
    • Streaming replication to geographically-diverse warm spare +
    • Separate daily backups +
    + +

    Basic hosting - $95/month
    + 4GB RAM, two CPU cores +

    Standard hosting - $195/month
    + 8GB RAM, two CPU cores +

    Deluxe hosting - $395/month
    + 16GB RAM, four CPU cores +


    +
    @@ -255,19 +339,43 @@
    - -

    Support add-on for High Availability / Replication - $395/month
    + +

    Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
    + Address verification and normalization for US addresses. + +

    Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
    + Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

    +

    High Availability / Replication - $395/month
    This add-on support service supports High Availability configurations. It includes support for streaming replication, hot standby and failover, as well as 24/7 proactive failover monitoring.

    + +

    LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
    + Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +


    +