X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=blobdiff_plain;f=services.html;h=27487f03bfc7a6bfff4f851226a86769f2706a6e;hp=06743e7d5d12d4d67c257b844b263a4fc7df1693;hb=HEAD;hpb=6642bfd78b02cf947d6b894660c04042515e8ca6 diff --git a/services.html b/services.html index 06743e7..27487f0 100644 --- a/services.html +++ b/services.html @@ -27,28 +27,35 @@ -

Basic implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage. -
-

+

All implementation services include:

+ -

Standard implementation service - $3900
- Basic implementation service as above, with a full year of support. +

Basic implementation service - $3900
+ Installation, configuration, training and one year of support.

-

Deluxe implementation package - $7900
- Standard implementation service including a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. + As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

+

Looking for these implementation services including hardware? See our products.

+ @@ -71,12 +78,12 @@ of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other - system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by test billing runs concurrently with your live billing to ensure trouble-free - cut-over.

+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)

@@ -92,53 +99,283 @@ -

All support contracts include:

- -

Bronze - $195/month - Email support and upgrades -

-

Silver - $395/month - Email, IM and phone support with minor customizations -

-

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -

-

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-

-

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
+ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +
BronzeSilverGoldPlatinumDiamondEmerald
Basic maintenance onlyStandard supportMost popular support levelLarge customizationsExtensive customizationsDedicated developer
Monthly cost$195$395$800$1600$3200$6400
Upgrades (OS, database and Freeside)✔✔✔✔✔✔
CardFortress offsite credit card storage
(for PCI compliance)		optionaloptionaloptionaloptionaloptionaloptional
Email support✔✔✔✔✔✔
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)		✖✔✔✔✔✔
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)✖✔✔✔✔✔
24/7 emergency support✖✖✔✔✔✔
Private mailing list for large providers✖✖✔✔✔✔
Customization hours per month
(with "rollover" for unused time)		✖2½ hours8 hours20 hours48 hours100 hours
Direct access to all developers and staff✖✖✖✔✔✔
Lead role in defining product roadmap✖✖✖✖✔✔
Dedicated senior developer✖✖✖✖✖✔
Discount on additional work
(consulting or customizations)		10%15%25%30%40%50%
+ + + + + +
+ + +
+ + + + + + + + +

Basic hosting - $95/month
+ 4GB RAM, two CPU cores +

Standard hosting - $195/month
+ 8GB RAM, two CPU cores +

Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores +

+

Hosting

 +
+

All hosting services include:

    -
  • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific). -
  • Direct access to all company developers and staff. -
  • 52 hours/month of customizations. -
  • 50% discount on additional consulting or customization work. +
  • Fully-managed (OS, database, application, security updates) +
  • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
  • Streaming replication to geographically-diverse warm spare +
  • Separate daily backups
-
+ +
+
+ + +
+ + + + + + + +

Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

+

High Availability / Replication - $395/month
+ This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

+ +

LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owed compared to + using the FCC safe harbor percentage. +

+ +

Additional support services

+
+ +

Address normalization - $0.05/lookup (more than 1000 lookups/month? contact us for pricing)
+ Address verification and normalization for US addresses. -


+
@@ -156,7 +393,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

+ and support representatives.
+
+ One week on-site visit (four days training, one day live cutover) - $5400
+ Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.
@@ -173,7 +415,7 @@ -

Customizations and extensions to the software are quoted on an +

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.