X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=blobdiff_plain;f=services.html;h=22284537a1eeb6792562f89a1570c9e2fec5ba79;hp=129864eb93c934f53eb14f9b571415af7ff04080;hb=54d6154d965a5eccbe46f34f635d675746609e89;hpb=25e40a5edebf156573910cccb190ab23ef91f180 diff --git a/services.html b/services.html index 129864e..2228453 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  • Remote training session
  • Support through bringing the software live and into production +
  • One year (12 months) of email, phone and IM support. -

    Basic implementation service - $2950
    - Basic implementation service includes six months of support. +

    Basic implementation service - $3900
    + Installation, configuration, training and one year of support.

    - - -

    Standard implementation service - $3900
    - Standard implementation service includes a full year of support. +

    Standard implementation service - $6400
    + As basic, plus 20 hours of customizations.

    Deluxe implementation package - $7900
    - Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover. + As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.

    @@ -105,122 +99,278 @@ -

    All support contracts include:

    - - + + Bronze + Silver + Gold + Platinum + Diamond + Emerald + + - Contract - Price - Support - Customizations - Discount on additional work + + Basic maintenance only + Standard support + Most popular support level + Large customizations + Extensive customizations + Dedicated developer + + + Monthly cost + $195 + $395 + $800 + $1600 + $3200 + $6400 + - Bronze - $195/month - Non-emergency support via email - None - 10% + Upgrades (OS, database and Freeside) + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ - Silver - $395/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 3 hours/month - 20% + CardFortress offsite credit card storage
    (for PCI compliance) + optional + optional + optional + optional + optional + optional - Gold - $800/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 10 hours/month - 30% + Address verification / normalization (US) + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ - Platinum - $1600/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 24 hours/month - 40% + Email support + ✔ + ✔ + ✔ + ✔ + ✔ + ✔ - Diamond - $3200/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 52 hours/month - 50% + Phone and IM support
    (9am-8pm Eastern / 6am-5pm Pacific) + ✖ + ✔ + ✔ + ✔ + ✔ + ✔ - Sapphire - $6400/month - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) - 108 hours/month - 50% + Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) + ✖ + ✔ + ✔ + ✔ + ✔ + ✔ - + + 24/7 emergency support + ✖ + ✖ + ✔ + ✔ + ✔ + ✔ + + + + Private mailing list for large providers + ✖ + ✖ + ✔ + ✔ + ✔ + ✔ + + + + Customization hours per month
    (with "rollover" for unused time) + ✖ + 2½ hours + 8 hours + 20 hours + 48 hours + 100 hours + + + -

    Bronze - $195/month - Email support and upgrades -

    -

    Silver - $395/month - Email, IM and phone support with minor customizations -

    -

    Gold - $800/month - Unlimited email, IM and phone support with significant customizations -

    -

    Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
    -

    -

    Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
    -

    -

    Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
    + + Direct access to all developers and staff + ✖ + ✖ + ✖ + ✔ + ✔ + ✔ + + + + Lead role in defining product roadmap + ✖ + ✖ + ✖ + ✖ + ✔ + ✔ + + + + Dedicated senior developer + ✖ + ✖ + ✖ + ✖ + ✖ + ✔ + + + + + + Discount on additional work
    (consulting or customizations) + 10% + 15% + 25% + 30% + 40% + 50% + + + + + + + + +
    + + +
    + + + + + + + + +

    Basic hosting - $95/month
    + 4GB RAM, two CPU cores +

    Standard hosting - $195/month
    + 8GB RAM, two CPU cores +

    Deluxe hosting - $395/month
    + 16GB RAM, four CPU cores +

    +

    Hosting

    +
    +

    All hosting services include:

      -
    • Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) -
    • Direct access to all company developers and staff -
    • 108 hours/month of customizations -
    • 50% discount on additional consulting or customization work +
    • Fully-managed (OS, database, application, security updates) +
    • Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress) +
    • Streaming replication to geographically-diverse warm spare +
    • Separate daily backups
    -
    + +
    +
    + + + +
    -
    + + + + + +

    Additional support services

    +
    + +

    Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
    + Professional invoice printing and mailing. One low per-invoice + price includes everything: printing with your logo, envelope, + US first-class postage, and a perforated coupon and return envelope + for payments. +

    +

    High Availability / Replication - $395/month
    + This add-on support service supports High Availability + configurations. It includes support for streaming replication, + hot standby and failover, as well as 24/7 proactive failover + monitoring. +

    + +

    LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
    + Access to the LNP (local number portability) database ensures + accurate rating when not charging a single flat per-minute rate for + all US calls. It also allows an actual determination of interstate + vs. intrastate revenue, potentially reducing taxes owen compared to + using the FCC safe harbor percentage. +

    +

    +
    @@ -238,7 +388,12 @@ Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales - and support representatives.

    + and support representatives.
    +
    + One week on-site visit (four days training, one day live cutover) - $5400
    + Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives.