X-Git-Url: http://git.freeside.biz/gitweb/?p=www.git;a=blobdiff_plain;f=services.html;fp=services.html;h=82a914ead69c28b9f02b1f2e42fd8cd8b185da11;hp=27487f03bfc7a6bfff4f851226a86769f2706a6e;hb=aadc18e64b2bb85d946fdf906e2c4de6a3c888c0;hpb=66ba72dd6ee1fae89ddc17e672bccd15020c2ef5

diff --git a/services.html b/services.html
index 27487f0..82a914e 100644
--- a/services.html
+++ b/services.html
@@ -95,7 +95,7 @@
 
   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
     <tr> 
-      <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
+      <th align="left" valign="top"><a name="support"><h3>Support Contracts for on-premise implementations</h3></th>
     </tr>
     <tr> 
       <td align="left" valign="top">
@@ -105,8 +105,10 @@
   <tr>
     <th><!--<B>Services included</B>--></th>
     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
+<!--
     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
+-->
     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
@@ -115,42 +117,50 @@
 
   <tr>
     <th><!--<B>Services included</B>--></th>
+<!--
     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
     <th>Standard support</th>
+-->
     <th>Most popular support level</th>
     <th>Large customizations</th>
-    <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
-    <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
+    <th>Extensive customizations</th>
+    <th>Dedicated developer</th>
   </tr>
 
   <tr>
     <td>Monthly cost</td>
-    <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
-    <td><B>$395</B></td>
-    <td><B>$800</B></td>
-    <td><B>$1600</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
+<!--
+    <td STYLE="background-color: #EEEEEE"><B>$295</B></td>
+    <td><B>$595</B></td>
+-->
+    <td><B>$1200</B></td>
+    <td><B>$2450</B></td>
+    <td><B>$4900</B></td>
+    <td><B>$9900</B></td>
   </tr>
 
   <tr>
     <td>Upgrades (OS, database and Freeside)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
+-->
+    <td><span class="smyes">optional</span></td>
+    <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
     <td><span class="smyes">optional</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
   </tr>
 
 <!--
@@ -167,62 +177,74 @@
 
   <tr>
     <td>Email support</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>24/7 emergency support</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Private mailing list for large providers</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
-    <td><span class="smyes">2&frac12; hours</span></td>
-    <td><span class="smyes">8 hours</span></td>
-    <td><span class="smyes">20 hours</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
+    <td><span class="smyes">3 hours</span></td>
+-->
+    <td><span class="smyes">10 hours</span></td>
+    <td><span class="smyes">26 hours</span></td>
+    <td><span class="smyes">60 hours</span></td>
+    <td><span class="smyes">128 hours</span></td>
   </tr>
 
 <!-- we still do this for gold+, just trying to make the feature list more
@@ -240,32 +262,38 @@
 
   <tr>
     <td>Direct access to all developers and staff</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Lead role in defining product roadmap</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
   <tr>
     <td>Dedicated senior developer</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
+-->
     <td><span class="no">&#x2716;</span></td>
     <td><span class="no">&#x2716;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</span></td>
-    <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
+    <td><span class="no">&#x2716;</span></td>
+    <td><span class="yes">&#x2714;</span></td>
   </tr>
 
 <!--
@@ -282,12 +310,14 @@
 
   <tr>
     <td>Discount on additional work<br>(consulting or customizations)</td>
+<!--
     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
     <td><B>15%</B></td>
-    <td><B>25%</B></td>
+-->
+    <td><B>20%</B></td>
     <td><B>30%</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
-    <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
+    <td><B>40%</B></td>
+    <td><B>50%</B></td>
   </tr>
 
 </table>