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Freeside News... |
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Freeside offers business solutions:
Billing and ticketing server appliances: A complete solution including hardware, software and support. Starting at $2950 shipped!
Installation service: Installation on your hardware and complete support to get you up and running.
Support: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.
Customization: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.
On-site training: A one or three day curriculum tailored to your needs.
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OPEN SOURCE FOR YOUR BUSINESS
Freeside is the premier open-source billing, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
Check out our online or downloadable demo and see for yourself why hundreds of companies have come to rely upon the Freeside
software for their automation needs.
For complete, easy deployment and maintenance, Freeside is available on
a variety of server appliances. Or, for customers with existing hardware, installation service is also available.
KEY FEATURES
BILLING
- Flexible pricing and rating plans including anniversary billing,
pro-rating, usage based billing and more. Plug-in system allows easy
addition of new pricing plans.
- VoIP rating and billing, including DID inventory, rate plans, free
minutes, caps, and 800# billing.
- Real-time credit card and electronic check processing with all major
processing gateways. Email, fax, printed and online invoicing.
TICKETING
- Complete, integrated trouble ticketing system included, based on
Request Tracker from Best Practical Solutions
- Auto-responds to customer email, assigns a ticket number and allows
your staff to track requests collaboratively
- Multiple queues, custom fields, templates, ticket associations, templates,
customizable workflow, and more.
CUSTOMER SERVICE
- Online signup page with immediate credit card authorization and provisioning.
- Customer self-care including invoice viewing, one-time and recurring
payments, adding and removing services, and password changes.
- Simple API available to write your own self-service pages or applications.
RESELLERS
- Unlimited resellers with branded invoices, individual pricing and
payment gateways.
- Virtualized reseller access allows resellers access to only their
own customers.
- Flexible, fine-grained access control
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