services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39               <li>One year (12 months) of email, phone and IM support.
  40             </ul>
  41
  42           <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
  43             Installation, configuration, training and one year of support.
  44             <br>
  45           </p>
  46
  47           <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
  48             As basic, plus 20 hours of customizations.
  49             <br>
  50           </p>
  51
  52           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  53             As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
  54             <br>
  55           </p>
  56
  57           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  58
  59       </td>
  60     </tr>
  61   </table>
  62
  63 </td></tr></table>
  64 <br>
  65 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  66   <tr><td align="center" valign="top">
  67
  68   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  69     <tr>
  70       <th align="left" valign="top"><h3>Additional implementation services</h3>
  71       </th>
  72     </tr>
  73     <tr>
  74       <td align="left" valign="top">
  75
  76           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  77             This service include complete installation, configuration, and integration
  78             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  79             migration from your previous RADIUS configuration.</p>
  80           <p>
  81             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  82             <b>Legacy data import from any other
  83             system</b> - (est.) <b class="h6">$4900</b><br>
  84           Service includes writing custom import scripts to migrate your legacy data, refind by
  85           test billing runs concurrently with your live billing to ensure trouble-free
  86           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  87       </td>
  88     </tr>
  89   </table>
  90
  91 </td></tr></table>
  92 <br>
  93 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  94   <tr><td align="center" valign="top">
  95
  96   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  97     <tr>
  98       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  99     </tr>
 100     <tr>
 101       <td align="left" valign="top">
 102
 103 <table class="support-plans">
 104
 105   <tr>
 106     <th><!--<B>Services included</B>--></th>
 107     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
 108     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
 109     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
 110     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
 111     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
 112     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
 113     <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
 114   </tr>
 115
 116   <tr>
 117     <th><!--<B>Services included</B>--></th>
 118     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
 119     <th>Standard support</th>
 120     <th>Most popular support level</th>
 121     <th>Large customizations</th>
 122     <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
 123     <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
 124   </tr>
 125
 126   <tr>
 127     <td>Monthly cost</td>
 128     <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
 129     <td><B>$395</B></td>
 130     <td><B>$800</B></td>
 131     <td><B>$1600</B></td>
 132     <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
 133     <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
 134   </tr>
 135
 136   <tr>
 137     <td>Upgrades (OS, database and Freeside)</td>
 138     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 139     <td><span class="yes">&#x2714;</span></td>
 140     <td><span class="yes">&#x2714;</span></td>
 141     <td><span class="yes">&#x2714;</span></td>
 142     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 143     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 144   </tr>
 145
 146   <tr>
 147     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
 148     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
 149     <td><span class="smyes">optional</span></td>
 150     <td><span class="smyes">optional</span></td>
 151     <td><span class="smyes">optional</span></td>
 152     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 153     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 154   </tr>
 155
 156 <!--
 157   <tr>
 158     <td>Address verification / normalization (US)</td>
 159     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 160     <td><span class="yes">&#x2714;</span></td>
 161     <td><span class="yes">&#x2714;</span></td>
 162     <td><span class="yes">&#x2714;</span></td>
 163     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 164     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 165   </tr>
 166 -->
 167
 168   <tr>
 169     <td>Email support</td>
 170     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 171     <td><span class="yes">&#x2714;</span></td>
 172     <td><span class="yes">&#x2714;</span></td>
 173     <td><span class="yes">&#x2714;</span></td>
 174     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 175     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 176   </tr>
 177
 178   <tr>
 179     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
 180     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 181     <td><span class="yes">&#x2714;</span></td>
 182     <td><span class="yes">&#x2714;</span></td>
 183     <td><span class="yes">&#x2714;</span></td>
 184     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 185     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 186   </tr>
 187
 188   <tr>
 189     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
 190     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 191     <td><span class="yes">&#x2714;</span></td>
 192     <td><span class="yes">&#x2714;</span></td>
 193     <td><span class="yes">&#x2714;</span></td>
 194     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 195     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 196   </tr>
 197
 198   <tr>
 199     <td>24/7 emergency support</td>
 200     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 201     <td><span class="no">&#x2716;</span></td>
 202     <td><span class="yes">&#x2714;</span></td>
 203     <td><span class="yes">&#x2714;</span></td>
 204     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 205     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 206   </tr>
 207
 208   <tr>
 209     <td>Private mailing list for large providers</td>
 210     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 211     <td><span class="no">&#x2716;</span></td>
 212     <td><span class="yes">&#x2714;</span></td>
 213     <td><span class="yes">&#x2714;</span></td>
 214     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 215     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 216   </tr>
 217
 218   <tr>
 219     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
 220     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 221     <td><span class="smyes">2&frac12; hours</span></td>
 222     <td><span class="smyes">8 hours</span></td>
 223     <td><span class="smyes">20 hours</span></td>
 224     <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
 225     <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
 226   </tr>
 227
 228 <!-- we still do this for gold+, just trying to make the feature list more
 229      concise
 230   <tr>
 231     <td>Dedicated project manager</td>
 232     <td><span class="no">&#x2716;</span></td>
 233     <td><span class="no">&#x2716;</span></td>
 234     <td><span class="yes">&#x2714;</span></td>
 235     <td><span class="yes">&#x2714;</span></td>
 236     <td><span class="yes">&#x2714;</span></td>
 237     <td><span class="yes">&#x2714;</span></td>
 238   </tr>
 239 -->
 240
 241   <tr>
 242     <td>Direct access to all developers and staff</td>
 243     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 244     <td><span class="no">&#x2716;</span></td>
 245     <td><span class="no">&#x2716;</span></td>
 246     <td><span class="yes">&#x2714;</span></td>
 247     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 248     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 249   </tr>
 250
 251   <tr>
 252     <td>Lead role in defining product roadmap</td>
 253     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 254     <td><span class="no">&#x2716;</span></td>
 255     <td><span class="no">&#x2716;</span></td>
 256     <td><span class="no">&#x2716;</span></td>
 257     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 258     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 259   </tr>
 260
 261   <tr>
 262     <td>Dedicated senior developer</td>
 263     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 264     <td><span class="no">&#x2716;</span></td>
 265     <td><span class="no">&#x2716;</span></td>
 266     <td><span class="no">&#x2716;</span></td>
 267     <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</span></td>
 268     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 269   </tr>
 270
 271 <!--
 272   <tr>
 273     <td>Ivan</td>
 274     <td><span class="no">&#x2716;</span></td>
 275     <td><span class="no">&#x2716;</span></td>
 276     <td><span class="no">&#x2716;</span></td>
 277     <td><span class="no">&#x2716;</span></td>
 278     <td><span class="no">&#x2716;</span></td>
 279     <td><span class="yes">&#x2714;</span></td>
 280   </tr>
 281 -->
 282
 283   <tr>
 284     <td>Discount on additional work<br>(consulting or customizations)</td>
 285     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
 286     <td><B>15%</B></td>
 287     <td><B>25%</B></td>
 288     <td><B>30%</B></td>
 289     <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
 290     <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
 291   </tr>
 292
 293 </table>
 294
 295 </table>
 296
 297
 298 </td></tr></table>
 299 <br>
 300
 301 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 302   <tr><td align="center" valign="top">
 303
 304   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 305     <tr>
 306       <th align="left" valign="top"><a name="hosting"><h3>Hosting</h3></a>
 307       </th>
 308     </tr>
 309     <tr>
 310       <td align="left" valign="top">
 311 <p>All hosting services include:</p>
 312             <ul class="indented">
 313               <li>Fully-managed (OS, database, application, security updates)
 314               <li>Hosting in PCI level 1 compliant data centers (the same ones used for <a href="http://cardfortress.com/">CardFortress</a>)
 315               <li>Streaming replication to geographically-diverse warm spare
 316               <li>Separate daily backups
 317             </ul>
 318
 319            <p><b>Basic hosting</b> - <b class="h6">$95/month</b><br>
 320             4GB RAM, two CPU cores <!-- 100GB SSD storage? -->
 321           <p><b>Standard hosting</b> - <b class="h6">$195/month</b><br>
 322             8GB RAM, two CPU cores <!-- 250GB SSD storage? -->
 323           <p><b>Deluxe hosting</b> - <b class="h6">$395/month</b><br>
 324             16GB RAM, four CPU cores <!-- 500GB SSD storage? -->
 325       </td>
 326     </tr>
 327   </table>
 328
 329 </td></tr></table>
 330 <br>
 331
 332 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 333   <tr><td align="center" valign="top">
 334
 335   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 336     <tr>
 337       <th align="left" valign="top"><h3>Additional support services</h3>
 338       </th>
 339     </tr>
 340     <tr>
 341       <td align="left" valign="top">
 342
 343            <p><b>Address normalization</b> - <b class="h6">$0.05/lookup</b> (more than 1000 lookups/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)</br>
 344             Address verification and normalization for US addresses.
 345
 346            <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 347             Professional invoice printing and mailing.  One low per-invoice
 348             price includes everything: printing with your logo, envelope,
 349             US first-class postage, and a perforated coupon and return envelope
 350             for payments.
 351             </p>
 352           <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
 353             This add-on support service supports High Availability
 354             configurations.  It includes support for streaming replication,
 355             hot standby and failover, as well as 24/7 proactive failover
 356             monitoring.
 357             </p>
 358 <!-- atrocious support on reseller program
 359          <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
 360             This add-on support service includes discount access to the SureTax
 361             service, providing a feed of up-to-date taxation data integrated
 362             into Freeside for tax calculation.
 363             </p>
 364 -->
 365           <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month?   <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 366             Access to the LNP (local number portability) database ensures
 367             accurate rating when not charging a single flat per-minute rate for
 368             all US calls.  It also allows an actual determination of interstate
 369             vs. intrastate revenue, potentially reducing taxes owed compared to
 370             using the FCC safe harbor percentage.
 371             </p>
 372       </td>
 373     </tr>
 374   </table>
 375
 376 </td></tr></table>
 377 <br>
 378
 379 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 380   <tr><td align="center" valign="top">
 381
 382   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 383     <tr>
 384       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 385     </tr>
 386     <tr>
 387       <td align="left" valign="top">
 388           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 389             Half-day course for your sales and support representatives; time spent
 390             as-needed with system administrators and bookkeeper/collections folks.<br>
 391             <br>
 392             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 393             Typical training sessions consist of a half-day course for your system
 394             administrators, a half-day course for your bookkeeper/collections
 395             folks, and a full day course (or two half-day courses) for your sales
 396             and support representatives.<br>
 397             <br>
 398             <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
 399             Typical training sessions consist of a day course for your system
 400             administrators, a day course for your bookkeeper/collections folks,
 401             and two full day courses for your sales and support representatives.
 402         </td>
 403     </tr>
 404   </table>
 405
 406 </td></tr></table>
 407 <br>
 408 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 409   <tr><td align="center" valign="top">
 410
 411   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 412
 413     <tr>
 414       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 415     </tr>
 416     <tr>
 417       <td align="left" valign="top">
 418           <p>Customizations and extensions to the software can be quoted on an
 419             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 420         </td>
 421     </tr>
 422   </table>
 423
 424 </td></tr></table>
 425 <br>
 426
 427 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 428 <br><br>
 429
 430 </div>
 431
 432 { include('elements/footer.html'); }