ticket_system-appointment-custom_field, RT#34237

diff --git a/FS/FS/Conf.pm b/FS/FS/Conf.pm
index fa4ff41..647ae0b 100644 (file)
--- a/FS/FS/Conf.pm
+++ b/FS/FS/Conf.pm
@@ -3188,6 +3188,13 @@ and customer address. Include units.',
   },
 
   {
+    'key'         => 'ticket_system-appointment-custom_field',
+    'section'     => 'ticketing',
+    'description' => 'Custom field from the ticketing system to use as an appointment classification.',
+    'type'        => 'text',
+  },
+
+  {
     'key'         => 'ticket_system-escalation',
     'section'     => 'ticketing',
     'description' => 'Enable priority escalation of tickets as part of daily batch processing.',

diff --git a/FS/FS/TicketSystem/RT_Internal.pm b/FS/FS/TicketSystem/RT_Internal.pm
index 6fb2c18..b70ac53 100644 (file)
--- a/FS/FS/TicketSystem/RT_Internal.pm
+++ b/FS/FS/TicketSystem/RT_Internal.pm
@@ -111,7 +111,7 @@ properly.
 # create an RT::Tickets object for a specified custnum or svcnum
 
 sub _tickets_search {
-  my( $self, $type, $number, $limit, $priority, $status ) = @_;
+  my( $self, $type, $number, $limit, $priority, $status, $queueid ) = @_;
 
   $type =~ /^Customer|Service$/ or die "invalid type: $type";
   $number =~ /^\d+$/ or die "invalid custnum/svcnum: $number";
@@ -159,6 +159,8 @@ sub _tickets_search {
                       join(' OR ', map { "Status = '$_'" } @statuses).
                ' ) ';
 
+  $rtql .= " AND Queue = $queueid " if $queueid;
+
   warn "$me _customer_tickets_search:\n$rtql\n" if $DEBUG;
   $Tickets->FromSQL($rtql);
 

diff --git a/FS/FS/cust_main.pm b/FS/FS/cust_main.pm
index 6afbd1c..2d6d459 100644 (file)
--- a/FS/FS/cust_main.pm
+++ b/FS/FS/cust_main.pm
@@ -4053,6 +4053,30 @@ sub tickets {
   (@tickets);
 }
 
+=item appointments [ STATUS ]
+
+Returns an array of hashes representing the customer's RT tickets which
+are appointments.
+
+=cut
+
+sub appointments {
+  my $self = shift;
+  my $status = ( @_ && $_[0] ) ? shift : '';
+
+  return () unless $conf->config('ticket_system');
+
+  my $queueid = $conf->config('ticket_system-appointment-queueid');
+
+  @{ FS::TicketSystem->customer_tickets( $self->custnum,
+                                         99,
+                                         undef,
+                                         $status,
+                                         $queueid,
+                                       )
+  };
+}
+
 # Return services representing svc_accts in customer support packages
 sub support_services {
   my $self = shift;

diff --git a/httemplate/view/cust_main/appointments.html b/httemplate/view/cust_main/appointments.html
index c907b25..9bf5be1 100644 (file)
--- a/httemplate/view/cust_main/appointments.html
+++ b/httemplate/view/cust_main/appointments.html
@@ -19,7 +19,9 @@
 
 <THEAD>
 <TR>
-  <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Type') |h %></TH>
+% if ( $custom_field ) {
+    <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Type') |h %></TH>
+% }
   <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Date') |h %></TH>
   <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Status') |h %></TH>
   <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Owner') |h %></TH>
@@ -41,10 +43,12 @@
 %       if $starts > 86400;
 
   <TR>
-  
-    <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
-      <A HREF=<%$href%>><% 'custom field magic type' %></A>
-    </TD>
+
+%   if ( $custom_field ) {
+      <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+        <A HREF=<%$href%>><% $ticket->{"CF.{$custom_field}"} |h %></A>
+      </TD>
+%   }
   
     <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
       <A HREF=<%$href%>><% $starts_pretty %></A>
@@ -78,20 +82,22 @@ return '' unless $conf->config('ticket_system');
 
 #my $object = $opt{'object'};
 #$object = $object->cust_svc if $object->isa('FS::svc_Common');
-my( @tickets )  = $object->tickets; #XXX but actually appointments... filter by presense of the necessary CF?  RT::Appointment instead of RT::Ticket ?
+my @tickets = $object->appointments;
 
-my ($openlabel, $open_link, $res_link, $thing);
-$openlabel = join('/', FS::TicketSystem->statuses );
+my $custom_field = $conf->config('ticket_system-appointment-custom_field');
+
+# my ($openlabel, $open_link, $res_link, $thing);
+# $openlabel = join('/', FS::TicketSystem->statuses );
 
 # not the nicest way to do this--FS::has_tickets_Common?
 #if ( $object->isa('FS::cust_main') ) {
-  $thing  = 'customer';
-  $open_link = FS::TicketSystem->href_customer_tickets($object->custnum);
-
-  $res_link  = FS::TicketSystem->href_customer_tickets(
-                    $object->custnum,
-                    { 'statuses' => [ 'resolved' ] }
-                  );
+#  $thing  = 'customer';
+#  $open_link = FS::TicketSystem->href_customer_tickets($object->custnum);
+#
+#  $res_link  = FS::TicketSystem->href_customer_tickets(
+#                    $object->custnum,
+#                    { 'statuses' => [ 'resolved' ] }
+#                  );
 #} elsif ( $object->isa('FS::cust_svc') ) {
 #
 #  return '' unless $object->pkgnum;