{
'key' => 'ticket_system-default_queueid',
'section' => '',
- 'description' => 'Default queue number used when creating new customer tickets.',
- 'type' => 'text',
+ 'description' => 'Default queue used when creating new customer tickets.',
+ 'type' => 'select-sub',
+ 'options_sub' => sub { eval "use FS::TicketSystem;";
+ die $@ if $@;
+ FS::TicketSystem->queues();
+ },
+ 'option_sub' => sub { eval "use FS::TicketSystem;";
+ die $@ if $@;
+ FS::TicketSystem->queue(shift);
+ },
},
{
'disabled', 'char', 'NULL', 1,
'username', 'varchar', 'NULL', $char_d,
'_password','varchar', 'NULL', $char_d,
+ 'ticketing_queueid', 'int', 'NULL', '',
],
'primary_key' => 'agentnum',
'unique' => [],
use FS::Conf;
use FS::UID;
-install_callback FS::UID sub {
+FS::UID->install_callback( sub {
$conf = new FS::Conf;
$system = $conf->config('ticket_system');
-};
+} );
sub AUTOLOAD {
my $self = shift;
use strict;
use vars qw( $conf $default_queueid
$priority_field $priority_field_queue $field
- $external_dbh $external_url );
+ $dbh $external_url );
use URI::Escape;
-use FS::UID;
+use FS::UID qw(dbh);
+use FS::Record qw(qsearchs);
+use FS::cust_main;
-install_callback FS::UID sub {
+FS::UID->install_callback( sub {
my $conf = new FS::Conf;
$default_queueid = $conf->config('ticket_system-default_queueid');
$priority_field =
}
$external_url = '';
+ $dbh = dbh;
if ($conf->config('ticket_system') eq 'RT_External') {
my ($datasrc, $user, $pass) = $conf->config('ticket_system-rt_external_datasrc');
- $external_dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
+ $dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
or die "RT_External DBI->connect error: $DBI::errstr\n";
$external_url = $conf->config('ticket_system-rt_external_url');
}
-};
+} );
sub num_customer_tickets {
- my( $self, $custnum, $priority, $dbh ) = @_;
-
- $dbh ||= $external_dbh;
+ my( $self, $custnum, $priority ) = @_;
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
}
sub customer_tickets {
- my( $self, $custnum, $limit, $priority, $dbh ) = @_;
+ my( $self, $custnum, $limit, $priority ) = @_;
$limit ||= 0;
- $dbh ||= $external_dbh;
-
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
my $sql = "select tickets.*, queues.name".
( length($priority) ? ", ticketcustomfieldvalues.content" : '' ).
}
-sub _href_customer_tickets {
+sub href_customer_tickets {
my( $self, $custnum, $priority ) = @_;
+ my $href = $self->baseurl;
+
#i snarfed this from an RT bookmarked search, it could be unescaped in the
#source for readability and run through uri_escape
- my $href =
+ $href .=
'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
$custnum.
'%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
}
-sub href_customer_tickets {
- my $self = shift;
- $self->baseurl. $self->_href_customer_tickets(@_);
-}
-
+sub href_new_ticket {
+ my( $self, $custnum_or_cust_main, $requestors ) = @_;
-sub _href_new_ticket {
- my( $self, $custnum, $requestors ) = @_;
+ my( $custnum, $cust_main );
+ if ( ref($custnum_or_cust_main) ) {
+ $cust_main = $custnum_or_cust_main;
+ $custnum = $cust_main->custnum;
+ } else {
+ $custnum = $custnum_or_cust_main;
+ $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
+ }
+ my $queueid = $cust_main->agent->ticketing_queueid || $default_queueid;
+ $self->baseurl.
'Ticket/Create.html?'.
- "Queue=$default_queueid".
+ "Queue=$queueid".
"&new-MemberOf=freeside://freeside/cust_main/$custnum".
( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
;
}
-sub href_new_ticket {
- my $self = shift;
- $self->baseurl. $self->_href_new_ticket(@_);
+sub href_ticket {
+ my($self, $ticketnum) = @_;
+ $self->baseurl. 'Ticket/Display.html?id='.$ticketnum;
}
-sub _href_ticket {
- my($self, $ticketnum) = @_;
- 'Ticket/Display.html?id='.$ticketnum;
+sub queues {
+ my($self) = @_;
+
+ my $sql = "select id, name from queues where disabled = 0";
+ my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
+ $sth->execute() or die $sth->errstr. " executing $sql";
+
+ map { $_->[0] => $_->[1] } @{ $sth->fetchall_arrayref([]) };
+
}
-sub href_ticket {
- my $self = shift;
- $self->baseurl. $self->_href_ticket(@_);
+sub queue {
+ my($self, $queueid) = @_;
+
+ my $sql = "select name from queues where id = ?";
+ my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
+ $sth->execute($queueid) or die $sth->errstr. " executing $sql";
+
+ $sth->fetchrow_arrayref->[0];
+
}
sub baseurl {
)";
}
-sub num_customer_tickets {
- my( $self, $custnum, $priority ) = ( shift, shift, shift );
- $self->SUPER::num_customer_tickets( $custnum, $priority, dbh );
-}
-
-sub customer_tickets {
- my( $self, $custnum, $limit, $priority ) = ( shift, shift, shift, shift );
- $self->SUPER::customer_tickets( $custnum, $limit, $priority, dbh );
-}
-
sub baseurl {
#my $self = shift;
if ( $RT::URI::freeside::URL ) {
use strict;
use vars qw( @ISA );
+#use Crypt::YAPassGen;
use FS::Record qw( dbh qsearch qsearchs );
use FS::cust_main;
use FS::cust_pkg;
use FS::agent_type;
use FS::reg_code;
-#use Crypt::YAPassGen;
+use FS::TicketSystem;
@ISA = qw( FS::Record );
$self->agent_type->pkgpart_hashref;
}
+=item ticketing_queue
+
+Returns the queue name corresponding with the id from the I<ticketing_queueid>
+field, or the empty string.
+
+=cut
+
+sub ticketing_queue {
+ my $self = shift;
+ FS::TicketSystem->queue($self->ticketing_queueid);
+};
+
=item num_prospect_cust_main
Returns the number of prospects (customers with no packages ever ordered) for
%search = ( 'disabled' => '' );
}
+ my $conf = new FS::Conf;
+
%>
<%= header('Agent Listing', menubar(
'Main Menu' => $p,
<TH>Reports</TH>
<TH>Registration codes</TH>
<TH>Prepaid cards</TH>
+ <% if ( $conf->config('ticket_system') ) { %>
+ <TH>Ticketing</TH>
+ <% } %>
<TH><FONT SIZE=-1>Payment Gateway Overrides</FONT></TH>
<TH><FONT SIZE=-1>Freq.</FONT></TH>
<TH><FONT SIZE=-1>Prog.</FONT></TH>
<BR><A HREF="<%=$p%>edit/prepay_credit.cgi?agentnum=<%= $agent->agentnum %>">Generate cards</A>
</TD>
+ <% if ( $conf->config('ticket_system') ) { %>
+
+ <TD>
+ <% if ( $agent->ticketing_queueid ) { %>
+ Queue: <%= $agent->ticketing_queueid %>: <%= $agent->ticketing_queue %><BR>
+ <% } %>
+ </TD>
+
+ <% } %>
+
<TD>
<TABLE CELLSPACING=0 CELLPADDING=0>
<% foreach my $override (
<% foreach my $type ( ref($i->type) ? @{$i->type} : $i->type ) {
my $n = 0; %>
<% if ( $type eq '' ) { %>
- <tr><td><font color="#ff0000">no type</font></td></tr>
+ <tr>
+ <td><font color="#ff0000">no type</font></td>
+ </tr>
<% } elsif ( $type eq 'textarea'
|| $type eq 'editlist'
|| $type eq 'selectmultiple' ) { %>
- <tr><td bgcolor="#ffffff">
+ <tr>
+ <td bgcolor="#ffffff">
<pre>
<%= encode_entities(join("\n", $conf->config($i->key) ) ) %>
</pre>
- </td></tr>
+ </td>
+ </tr>
<% } elsif ( $type eq 'checkbox' ) { %>
- <tr><td bgcolor="#<%= $conf->exists($i->key) ? '00ff00">YES' : 'ff0000">NO' %></td></tr>
+ <tr>
+ <td bgcolor="#<%= $conf->exists($i->key) ? '00ff00">YES' : 'ff0000">NO' %></td>
+ </tr>
<% } elsif ( $type eq 'text' || $type eq 'select' ) { %>
- <tr><td bgcolor="#ffffff"><%= $conf->exists($i->key) ? $conf->config($i->key) : '' %></td></tr>
+ <tr>
+ <td bgcolor="#ffffff">
+ <%= $conf->exists($i->key) ? $conf->config($i->key) : '' %>
+ </td></tr>
+ <% } elsif ( $type eq 'select-sub' ) { %>
+ <tr>
+ <td bgcolor="#ffffff">
+ <%= $conf->config($i->key) %>:
+ <%= &{ $i->option_sub }( $conf->config($i->key) ) %>
+ </td>
+ </tr>
<% } else { %>
<tr><td>
<font color="#ff0000">unknown type <%= $type %></font>
<option value=<%= $conf->config($i->key) %> SELECTED><%= $conf->config($i->key) %>
<% } %>
</select>
+ <% } elsif ( $type eq 'select-sub' ) { %>
+ <select name="<%= $i->key. $n %>">
+ <option value="">
+ <% my %options = &{$i->options_sub};
+ my @options = sort { $a <=> $b } keys %options;
+ my %saw;
+ foreach my $value ( @options ) {
+ local($^W)=0; next if $saw{$value}++;
+ %>
+ <option value="<%= $value %>"<%= $value eq $conf->config($i->key) ? ' SELECTED' : '' %>><%= $value %>: <%= $options{$value} %>
+ <% } %>
+ <% if ( $conf->exists($i->key) && $conf->config($i->key) && ! exists $options{$conf->config($i->key)} ) { %>
+ <option value=<%= $conf->config($i->key) %> SELECTED><%= $conf->config($i->key) %>: <%= &{ $i->option_sub }( $conf->config($i->key) ) %>
+ <% } %>
+ </select>
<% } elsif ( $type eq 'editlist' ) { %>
<script>
function doremove<%= $i->key. $n %>() {
-<!-- mason kludge -->
<%
my $agent;
my $action = $agent->agentnum ? 'Edit' : 'Add';
my $hashref = $agent->hashref;
+my $conf = new FS::Conf;
+
%>
<%= header("$action Agent", menubar(
Agent #<%= $hashref->{agentnum} ? $hashref->{agentnum} : "(NEW)" %>
<%= &ntable("#cccccc", 2, '') %>
+
<TR>
<TH ALIGN="right">Agent</TH>
<TD><INPUT TYPE="text" NAME="agent" SIZE=32 VALUE="<%= $hashref->{agent} %>"></TD>
</TR>
-<TR>
- <TH ALIGN="right">Agent type</TH>
- <TD><SELECT NAME="typenum" SIZE=1>
-
-<% foreach my $agent_type (qsearch('agent_type',{})) { %>
- <OPTION VALUE="<%= $agent_type->typenum %>"<%= ( $hashref->{typenum} && ( $hashref->{typenum} == $agent_type->typenum ) ) ? ' SELECTED' : '' %>>
- <%= $agent_type->getfield('typenum') %>: <%= $agent_type->getfield('atype') %>
-<% } %>
-</SELECT></TD>
-</TR>
-<% if ( dbdef->table('agent')->column('disabled') ) { %>
+ <TR>
+ <TH ALIGN="right">Agent type</TH>
+ <TD><SELECT NAME="typenum" SIZE=1>
+
+ <% foreach my $agent_type (qsearch('agent_type',{})) { %>
+ <OPTION VALUE="<%= $agent_type->typenum %>"<%= ( $hashref->{typenum} && ( $hashref->{typenum} == $agent_type->typenum ) ) ? ' SELECTED' : '' %>>
+ <%= $agent_type->getfield('typenum') %>: <%= $agent_type->getfield('atype') %>
+ <% } %>
+
+ </SELECT></TD>
+ </TR>
+
<TR>
<TD ALIGN="right">Disable</TD>
<TD><INPUT TYPE="checkbox" NAME="disabled" VALUE="Y"<%= $hashref->{disabled} eq 'Y' ? ' CHECKED' : '' %>></TD>
</TR>
-<% } %>
-<TR>
- <TD ALIGN="right"><!--Frequency--></TD>
- <TD><INPUT TYPE="hidden" NAME="freq" VALUE="<%= $hashref->{freq} %>"></TD>
-</TR>
-<TR>
- <TD ALIGN="right"><!--Program--></TD>
- <TD><INPUT TYPE="hidden" NAME="prog" VALUE="<%= $hashref->{prog} %>"></TD>
-</TR>
-<% if ( dbdef->table('agent')->column('username') ) { %>
+
+ <TR>
+ <TD ALIGN="right"><!--Frequency--></TD>
+ <TD><INPUT TYPE="hidden" NAME="freq" VALUE="<%= $hashref->{freq} %>"></TD>
+ </TR>
+
+ <TR>
+ <TD ALIGN="right"><!--Program--></TD>
+ <TD><INPUT TYPE="hidden" NAME="prog" VALUE="<%= $hashref->{prog} %>"></TD>
+ </TR>
+
+ <% if ( $conf->config('ticket_system') ) {
+ my $default_queueid = $conf->config('ticket_system-default_queueid');
+ my $default_queue = FS::TicketSystem->queue($default_queueid);
+ $default_queue = "(default) $default_queueid: $default_queue"
+ if $default_queueid;
+ my %queues = FS::TicketSystem->queues();
+ my @queueids = sort { $a <=> $b } keys %queues;
+ %>
+ <TR>
+ <TD ALIGN="right">Ticketing</TD>
+ <TD>
+ <SELECT NAME="ticketing_queueid">
+ <OPTION VALUE=""><%= $default_queue %>
+ <% foreach my $queueid ( @queueids ) { %>
+ <OPTION VALUE="<%= $queueid %>" <%= $agent->ticketing_queueid == $queueid ? ' SELECTED' : '' %>><%= $queueid %>: <%= $queues{$queueid} %>
+ <% } %>
+ </SELECT>
+ </TD>
+ </TR>
+ <% } %>
+
<TR>
<TD ALIGN="right">Agent interface username</TD>
- <TD><INPUT TYPE="text" NAME="username" VALUE="<%= $hashref->{username} %>"></TD>
+ <TD>
+ <INPUT TYPE="text" NAME="username" VALUE="<%= $hashref->{username} %>">
+ </TD>
</TR>
+
<TR>
<TD ALIGN="right">Agent interface password</TD>
- <TD><INPUT TYPE="text" NAME="_password" VALUE="<%= $hashref->{_password} %>"></TD>
+ <TD>
+ <INPUT TYPE="text" NAME="_password" VALUE="<%= $hashref->{_password} %>">
+ </TD>
</TR>
-<% } %>
+
</TABLE>
<BR><INPUT TYPE="submit" VALUE="<%= $hashref->{agentnum} ? "Apply changes" : "Add agent" %>">