- historical late notice viewing in web interface
- VoIP billing for CDRs from RADIUS
- promotional codes for signup
-- lots of RT integration, integrated RT upgraded to 3.2.2
+- lots of RT integration, integrated RT upgraded to 3.2.2, preliminary RT
+ add-on docs
- one-time referral credits
- invoices now use history records (don't lose details)
- option to credit for remaining service upon package cancel/change
--- /dev/null
+<head>
+ <title>Installing integrated RT ticketing</title>
+</head>
+<body>
+<h1>Installing integrated RT ticketing</h1>
+
+<p><i>Integrated ticketing is an new feature and these instructinos are preliminary. Documentation contributions are welcome.</i>
+
+<p>Perl minimum version 5.8.3 is required. HTML::Mason is required.
+
+<p>Install the following perl modules:
+ <ul>
+ <li><a href="http://search.cpan.org/search?dist=Apache-Session">Apache::Session</a>
+ <li><a href="http://search.cpan.org/search?dist=HTML-TreeBuilder">HTML::TreeBuilder</a>
+ <li><a href="http://search.cpan.org/search?dist=HTML-FormatText">HTML::FormatText</a>
+ <li><a href="http://search.cpan.org/search?dist=Test-Inline">Test::Inline</a>
+ <li><a href="http://search.cpan.org/search?dist=Class-ReturnValue">Class::ReturnValue</a>
+ <li><a href="http://search.cpan.org/search?dist=DBIx-SearchBuilder">DBIx::SearchBuilder</a>
+ <li><a href="http://search.cpan.org/search?dist=Log-Dispatch">Log::Dispatch</a>
+ <li><a href="http://search.cpan.org/search?dist=Locale-Maketext-Lexicon">Locale::Maketext::Lexicon</a>
+ <li><a href="http://search.cpan.org/search?dist=Locale-Maketext-Fuzzy">Locale::Maketext::Fuzzy</a>
+ <li><a href="http://search.cpan.org/search?dist=MIME-Entity">MIME::Entity</a>
+ <li><a href="http://search.cpan.org/search?dist=Text-Wrapper">Text::Wrapper</a>
+ <li><a href="http://search.cpan.org/search?dist=Time-ParseDate">Time::ParseDate</a>
+ <li><a href="http://search.cpan.org/search?dist=Term-ReadKey">Term::ReadKey</a>
+ <li><a href="http://search.cpan.org/search?dist=Text-Autoformat">Text::Autoformat</a>
+ <li><a href="http://search.cpan.org/search?dist=Text-Quoted">Text::Quoted</a>
+ <li><a href="http://search.cpan.org/search?dist=Regexp-Common">Regexp::Common</a>
+ </ul>
+
+<p>Create a new Unix group called 'rt'
+
+<p><pre>make configure-rt
+make create-rt
+make install-rt
+</pre>
+
+<p>Add the following to your httpd.conf:
+<pre>
+<DirectoryMatch "^/var/www/freeside/rt/.*NoAuth">
+<Limit GET POST>
+allow from all
+Satisfy any
+SetHandler perl-script
+PerlHandler HTML::Mason
+</Limit>
+</DirectoryMatch>
+<DirectoryMatch "^/var/www/freeside/rt/.*NoAuth/images">
+SetHandler None
+</DirectoryMatch>
+</pre>
+
+<p>Set the <b>ticket_system</b> configuration value to <b>RT_Internal</b>. You may also wish to set <b>ticket_system-default_queueid</b> once you have RT configured.
+
+<p>Bootstrap RT's permissions:
+ <ul>
+ <li>Click on "Ticketing Main" on the Freeside main menu to auto-create an RT login for your username
+ <li>Run <code>freeside-adduser -h /usr/local/etc/freeside/htpasswd root</code> and set a (temporary) password
+ <li>Log into your Freeside installation as the "root" user you just created, by closing your browser or using <code>https://root@yourmachone/freeside/</code> syntax.
+ <li>Click on "Ticketing Main" on the Freeside main menu. Click on "Configuration", then "Global", and then "User Rights". Grant the "SuperUser" right to your RT login.
+ <li>Remove the temporary "root" user from /usr/local/etc/freeside/mapsecrets and /usr/local/etc/freeside/htpasswd
+ </ul>
+
+<p>Follow the <A HREF="http://wiki.bestpractical.com/">regular RT documentation</A> to configure RT, setup the mailgate, etc.
+
+</body>
</ul>
<table>
<tr>
- <th>Apache::ASP</th><th>Mason</th>
+ <th>Mason (recommended)</th><th>Apache::ASP (deprecated)</th>
</tr>
<tr>
+
<td valign="top"><ul>
<li>Configure Apache:
<font size="-1"><pre>
-PerlModule Apache::ASP
-# your freeside document root
+PerlModule HTML::Mason
+# your freeside docuemnt root
<Directory /var/www/freeside>
<Files ~ (\.cgi|\.html)>
AddHandler perl-script .cgi .html
-PerlHandler Apache::ASP
+PerlHandler HTML::Mason
</Files>
<Perl>
-$MLDBM::RemoveTaint = 1;
+require "/usr/local/etc/freeside/handler.pl";
</Perl>
-PerlSetVar Global /usr/local/etc/freeside/asp-global/
-PerlSetVar Debug 2
-PerlSetVar RequestBinaryRead Off
-# your freeside document root
-PerlSetVar IncludesDir /var/www/freeside
</Directory>
</pre></font>
</ul></td>
+
<td valign="top"><ul>
<li>Configure Apache:
<font size="-1"><pre>
-PerlModule HTML::Mason
-# your freeside docuemnt root
+PerlModule Apache::ASP
+# your freeside document root
<Directory /var/www/freeside>
<Files ~ (\.cgi|\.html)>
AddHandler perl-script .cgi .html
-PerlHandler HTML::Mason
+PerlHandler Apache::ASP
</Files>
<Perl>
-require "/usr/local/etc/freeside/handler.pl";
+$MLDBM::RemoveTaint = 1;
</Perl>
+PerlSetVar Global /usr/local/etc/freeside/asp-global/
+PerlSetVar Debug 2
+PerlSetVar RequestBinaryRead Off
+# your freeside document root
+PerlSetVar IncludesDir /var/www/freeside
</Directory>
</pre></font>
</ul></td>
+
</tr>
</table>
<ul>
projects / freeside.git / commitdiff