X-Git-Url: http://git.freeside.biz/gitweb/?p=freeside.git;a=blobdiff_plain;f=rt%2Flib%2FRT%2FAction%2FAutoOpen.pm;h=b99b214744b0ff93d78eda131cc0a7b4f19d4b80;hp=004ed13cc9d817ac1ab4f5bafcce47c35cb8f108;hb=75162bb14b3e38d66617077843f4dfdcaf09d5c4;hpb=2dfda73eeb3eae2d4f894099754794ef07d060dd diff --git a/rt/lib/RT/Action/AutoOpen.pm b/rt/lib/RT/Action/AutoOpen.pm index 004ed13cc..b99b21474 100644 --- a/rt/lib/RT/Action/AutoOpen.pm +++ b/rt/lib/RT/Action/AutoOpen.pm @@ -1,40 +1,40 @@ # BEGIN BPS TAGGED BLOCK {{{ -# +# # COPYRIGHT: -# -# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC -# -# +# +# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC +# +# # (Except where explicitly superseded by other copyright notices) -# -# +# +# # LICENSE: -# +# # This work is made available to you under the terms of Version 2 of # the GNU General Public License. A copy of that license should have # been provided with this software, but in any event can be snarfed # from www.gnu.org. -# +# # This work is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU # General Public License for more details. -# +# # You should have received a copy of the GNU General Public License # along with this program; if not, write to the Free Software # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA # 02110-1301 or visit their web page on the internet at # http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. -# -# +# +# # CONTRIBUTION SUBMISSION POLICY: -# +# # (The following paragraph is not intended to limit the rights granted # to you to modify and distribute this software under the terms of # the GNU General Public License and is only of importance to you if # you choose to contribute your changes and enhancements to the # community by submitting them to Best Practical Solutions, LLC.) -# +# # By intentionally submitting any modifications, corrections or # derivatives to this work, or any other work intended for use with # Request Tracker, to Best Practical Solutions, LLC, you confirm that @@ -43,30 +43,27 @@ # royalty-free, perpetual, license to use, copy, create derivative # works based on those contributions, and sublicense and distribute # those contributions and any derivatives thereof. -# +# # END BPS TAGGED BLOCK }}} -# This Action will open the BASE if a dependent is resolved. +# This Action will open the BASE if a dependent is resolved. package RT::Action::AutoOpen; -require RT::Action::Generic; use strict; -use vars qw/@ISA/; -@ISA=qw(RT::Action::Generic); +use warnings; -#Do what we need to do and send it out. +use base qw(RT::Action); -#What does this type of Action does +=head1 DESCRIPTION -# {{{ sub Describe -sub Describe { - my $self = shift; - return (ref $self ); -} -# }}} +Opens a ticket unless it's allready open, but only unless transaction +L. + +Doesn't open a ticket if message's head has field C with +C substring. +=cut -# {{{ sub Prepare sub Prepare { my $self = shift; @@ -83,27 +80,23 @@ sub Prepare { return 1; } -# }}} sub Commit { my $self = shift; - my $oldstatus = $self->TicketObj->Status(); - $self->TicketObj->__Set( Field => 'Status', Value => 'open' ); - $self->TicketObj->_NewTransaction( - Type => 'Status', - Field => 'Status', - OldValue => $oldstatus, - NewValue => 'open', - Data => 'Ticket auto-opened on incoming correspondence' - ); - - - return(1); + + my $oldstatus = $self->TicketObj->Status; + $self->TicketObj->__Set( Field => 'Status', Value => 'open' ); + $self->TicketObj->_NewTransaction( + Type => 'Status', + Field => 'Status', + OldValue => $oldstatus, + NewValue => 'open', + Data => 'Ticket auto-opened on incoming correspondence' + ); + + return 1; } -eval "require RT::Action::AutoOpen_Vendor"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm}); -eval "require RT::Action::AutoOpen_Local"; -die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm}); +RT::Base->_ImportOverlays(); 1;