X-Git-Url: http://git.freeside.biz/gitweb/?p=freeside.git;a=blobdiff_plain;f=rt%2Fetc%2Finitialdata;h=9b5506b029fc3c5d0c829406b8a625f8fc810cd8;hp=62b35ace2a9e4ecba09774a8d6e5cfccafcdcbc4;hb=68fcc90d8e95f1efe0efe07b2f59e5fab2d8c535;hpb=0ebeec96313dd7edfca340f01f8fbbbac1f4aa1d diff --git a/rt/etc/initialdata b/rt/etc/initialdata index 62b35ace2..9b5506b02 100644 --- a/rt/etc/initialdata +++ b/rt/etc/initialdata @@ -1,63 +1,18 @@ # Initial data for a fresh RT3 Installation. @Users = ( - { Name => 'Nobody', - RealName => 'Nobody in particular', - Comments => 'Do not delete or modify this user. It is integral ' - . 'to RT\'s internal data structures', - Privileged => '0', }, - { Name => 'root', Gecos => 'root', RealName => 'Enoch Root', Password => 'password', EmailAddress => "root\@localhost", Comments => 'SuperUser', - Privileged => '1', } ); + Privileged => '1', + }, +); @Groups = ( - { Name => '', - Type => 'Everyone', # loc - Domain => 'SystemInternal', - Instance => '', - Description => 'Pseudogroup for internal use', # loc - }, - { Type => 'Privileged', # loc - Domain => 'SystemInternal', - Instance => '', - Name => '', - Description => 'Pseudogroup for internal use', # loc - }, - { Name => '', - Type => 'Unprivileged', # loc - Domain => 'SystemInternal', - Instance => '', - Description => 'Pseudogroup for internal use', # loc - }, - { Name => '', - Type => 'Owner', # loc - Domain => 'RT::System-Role', - Instance => '', - Description => 'SystemRolegroup for internal use', # loc - }, - { Name => '', - Type => 'Requestor', # loc - Domain => 'RT::System-Role', - Instance => '', - Description => 'SystemRolegroup for internal use', # loc - }, - { Name => '', - Type => 'Cc', # loc - Domain => 'RT::System-Role', - Instance => '', - Description => 'SystemRolegroup for internal use', # loc - }, - { Name => '', - Type => 'AdminCc', # loc - Domain => 'RT::System-Role', - Instance => '', - Description => 'Pseudogroup for internal use', # loc - }, ); +); @Queues = ({ Name => 'General', Description => 'The default queue', @@ -86,6 +41,14 @@ Description => 'Sends mail to the owner', # loc ExecModule => 'Notify', Argument => 'Owner' }, + { Name => 'Notify Ccs as Comment', # loc + Description => 'Sends mail to the Ccs as a comment', # loc + ExecModule => 'NotifyAsComment', + Argument => 'Cc' }, + { Name => 'Notify Ccs', # loc + Description => 'Sends mail to the Ccs', # loc + ExecModule => 'Notify', + Argument => 'Cc' }, { Name => 'Notify AdminCcs as Comment', # loc Description => 'Sends mail to the administrative Ccs as a comment', # loc ExecModule => 'NotifyAsComment', @@ -105,12 +68,12 @@ ExecModule => 'Notify', Argument => 'Requestor,Cc' }, - { Name => 'Notify Requestors, Ccs and AdminCcs as Comment', # loc - Description => 'Send mail to all watchers as a "comment"', # loc + { Name => 'Notify Owner, Requestors, Ccs and AdminCcs as Comment', # loc + Description => 'Send mail to owner and all watchers as a "comment"', # loc ExecModule => 'NotifyAsComment', Argument => 'All' }, - { Name => 'Notify Requestors, Ccs and AdminCcs', # loc - Description => 'Send mail to all watchers', # loc + { Name => 'Notify Owner, Requestors, Ccs and AdminCcs', # loc + Description => 'Send mail to owner and all watchers', # loc ExecModule => 'Notify', Argument => 'All' }, { Name => 'Notify Other Recipients as Comment', # loc @@ -128,9 +91,12 @@ Description => 'Create new tickets based on this scrip\'s template', # loc ExecModule => 'CreateTickets', }, - { Name => 'Open Tickets', + { Name => 'Open Tickets', # loc Description => 'Open tickets on correspondence', # loc ExecModule => 'AutoOpen' }, + { Name => 'Extract Subject Tag', # loc + Description => 'Extract tags from a Transaction\'s subject and add them to the Ticket\'s subject.', # loc + ExecModule => 'ExtractSubjectTag' }, ); @ScripConditions = ( @@ -166,6 +132,13 @@ }, { + Name => 'On Priority Change', # loc + Description => 'Whenever a ticket\'s priority changes', # loc + ApplicableTransTypes => 'Set', + ExecModule => 'PriorityChange', + }, + { + Name => 'On Owner Change', # loc Description => 'Whenever a ticket\'s owner changes', # loc ApplicableTransTypes => 'Any', @@ -187,7 +160,13 @@ Argument => 'resolved' }, + { Name => 'On Reject', # loc + Description => 'Whenever a ticket is rejected', # loc + ApplicableTransTypes => 'Status', + ExecModule => 'StatusChange', + Argument => 'rejected' + }, { Name => 'User Defined', # loc Description => 'Whenever a user-defined condition occurs', # loc ApplicableTransTypes => 'Any', @@ -195,6 +174,17 @@ }, + { Name => 'On Close', # loc + Description => 'Whenever a ticket is closed', # loc + ApplicableTransTypes => 'Status,Set', + ExecModule => 'CloseTicket', + }, + { Name => 'On Reopen', # loc + Description => 'Whenever a ticket is reopened', # loc + ApplicableTransTypes => 'Status,Set', + ExecModule => 'ReopenTicket', + }, + ); @Templates = ( @@ -216,11 +206,11 @@ creation of a trouble ticket regarding: a summary of which appears below. There is no need to reply to this message right now. Your ticket has been -assigned an ID of [{$rtname} #{$Ticket->id()}]. +assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}]. Please include the string: - [{$rtname} #{$Ticket->id}] + [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. @@ -240,13 +230,13 @@ you may reply to this message. {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. -Transaction: {$Transaction->Description} + Transaction: {$Transaction->Description} Queue: {$Ticket->QueueObj->Name} Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} Owner: {$Ticket->OwnerObj->Name} Requestors: {$Ticket->RequestorAddresses} Status: {$Ticket->Status} - Ticket id} > + Ticket Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} > {$Transaction->Content()} @@ -261,7 +251,7 @@ Transaction: {$Transaction->Description} Content => 'RT-Attach-Message: yes -id} > +Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} > {$Transaction->Content()} ' @@ -280,10 +270,11 @@ Transaction: {$Transaction->Description} Name => 'Admin Comment', # loc Description => 'Default admin comment template', # loc Content => -'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]//g; $comment =~ s/^Re//i; $s;} +'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;} +RT-Attach-Message: yes -{$RT::WebURL}Ticket/Display.html?id={$Ticket->id} +{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} This is a comment. It is not sent to the Requestor(s): {$Transaction->Content()} @@ -296,7 +287,7 @@ This is a comment. It is not sent to the Requestor(s): Content => 'Subject: Status Changed to: {$Transaction->NewValue} -{$RT::WebURL}Ticket/Display.html?id={$Ticket->id} +{RT->Config->Get(\'WebURL\')}Ticket/Display.html?id={$Ticket->id} {$Transaction->Content()} ' @@ -307,7 +298,7 @@ This is a comment. It is not sent to the Requestor(s): Queue => '0', Name => 'Resolved', # loc Description => 'Ticket Resolved', # loc - Content => 'Subject: Ticket Resolved + Content => 'Subject: Resolved: {$Ticket->Subject} According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message. @@ -324,8 +315,8 @@ Greetings, There is a new item pending your approval: "{$Ticket->Subject()}", a summary of which appears below. -Please visit {$RT::WebURL}Approvals/Display.html?id={$Ticket->id} -to approve or reject this ticket, or {$RT::WebURL}Approvals/ to +Please visit {RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id} +to approve or reject this ticket, or {RT->Config->Get(\'WebURL\')}Approvals/ to batch-process all your pending approvals. ------------------------------------------------------------------------- @@ -335,24 +326,29 @@ batch-process all your pending approvals. { Queue => '___Approvals', Name => "Approval Passed", # loc Description => - "Notify Owner of their ticket has been approved by some approver", # loc - Content => 'Subject: Ticket Rejected: {$Ticket->Subject} + "Notify Requestor of their ticket has been approved by some approver", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} Greetings, -Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }. +Your ticket has been approved by { eval { $Approver->Name } }. Other approvals may be pending. + +Approver\'s notes: { $Notes } ' }, { Queue => '___Approvals', Name => "All Approvals Passed", # loc Description => - "Notify Owner of their ticket has been approved by all approvers", # loc - Content => 'Subject: Ticket Rejected: {$Ticket->Subject} + "Notify Requestor of their ticket has been approved by all approvers", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} Greetings, -Your ticket has been approved. Its Owner may now start to act on it. +Your ticket has been approved by { eval { $Approver->Name } }. +Its Owner may now start to act on it. + +Approver\'s notes: { $Notes } ' }, { Queue => '___Approvals', @@ -363,207 +359,246 @@ Your ticket has been approved. Its Owner may now start to act on it. Greetings, -Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }. +Your ticket has been rejected by { eval { $Approver->Name } }. + +Approver\'s notes: { $Notes } ' }, + { Queue => '___Approvals', + Name => "Approval Ready for Owner", # loc + Description => + "Notify Owner of their ticket has been approved and is ready to be acted on", # loc + Content => 'Subject: Ticket Approved: {$Ticket->Subject} + +Greetings, + +The ticket has been approved, you may now start to act on it. + +' + }, + { Queue => 0, + Name => "Forward", # loc + Description => "Heading of a forwarded message", # loc + Content => q{ +This is a forward of transaction #{$Transaction->id} of ticket #{ $Ticket->id } +} + }, + { Queue => 0, + Name => "Forward Ticket", # loc + Description => "Heading of a forwarded Ticket", # loc + Content => q{ + +This is a forward of ticket #{ $Ticket->id } +} + }, + { Queue => 0, + Name => "Error: public key", # loc + Description => + "Inform user that he has problems with public key and couldn't recieve encrypted content", # loc + Content => q{Subject: We have no your public key or it's wrong + +You received this message as we have no your public PGP key or we have a problem with your key. Inform the administrator about the problem. +} + }, + { Queue => 0, + Name => "Error to RT owner: public key", # loc + Description => + "Inform RT owner that user(s) have problems with public keys", # loc + Content => q{Subject: Some users have problems with public keys + +You received this message as RT has problems with public keys of the following user: +{ + foreach my $e ( @BadRecipients ) { + $OUT .= "* ". $e->{'Message'} ."\n"; + } +}} + }, + { Queue => 0, + Name => "Error: no private key", # loc + Description => + "Inform user that we received an encrypted email and we have no private keys to decrypt", # loc + Content => q{Subject: we received message we cannot decrypt + +You sent an encrypted message with subject '{ $Message->head->get('Subject') }', +but we have no private key it's encrypted to. + +Please, check that you encrypt messages with correct keys +or contact the system administrator.} + }, + { Queue => 0, + Name => "Error: bad GnuPG data", # loc + Description => + "Inform user that a message he sent has invalid GnuPG data", # loc + Content => q{Subject: We received a message we cannot handle + +You sent us a message that we cannot handle due to corrupted GnuPG signature or encrypted block. we get the following error(s): +{ foreach my $msg ( @Messages ) { + $OUT .= "* $msg\n"; + } +}} + }, + { Queue => 0, + Name => "PasswordChange", # loc + Description => + "Inform user that his password has been reset", # loc + Content => q{Subject: [{RT->Config->Get('rtname')}] Password reset + +Greetings, + +Someone at {$ENV{'REMOTE_ADDR'}} requested a password reset for you on {RT->Config->Get('WebURL')} + +Your new password is: + {$NewPassword} +} + }, + + { Queue => '0', + Name => 'Email Digest', # loc + Description => 'Email template for periodic notification digests', # loc + Content => q[Subject: RT Email Digest + +{ $Argument } +], + }, + +{ + Queue => 0, + Name => "Error: Missing dashboard", # loc + Description => + "Inform user that a dashboard he subscribed to is missing", # loc + Content => q{Subject: [{RT->Config->Get('rtname')}] Missing dashboard! + +Greetings, + +You are subscribed to a dashboard that is currently missing. Most likely, the dashboard was deleted. + +RT will remove this subscription as it is no longer useful. Here's the information RT had about your subscription: + +DashboardID: { $SubscriptionObj->SubValue('DashboardId') } +Frequency: { $SubscriptionObj->SubValue('Frequency') } +Hour: { $SubscriptionObj->SubValue('Hour') } +{ + $SubscriptionObj->SubValue('Frequency') eq 'weekly' + ? "Day of week: " . $SubscriptionObj->SubValue('Dow') + : $SubscriptionObj->SubValue('Frequency') eq 'monthly' + ? "Day of month: " . $SubscriptionObj->SubValue('Dom') + : '' +} +} +}, ); # }}} @Scrips = ( - { ScripCondition => 'On Correspond', + { Description => 'On Correspond Open Tickets', + ScripCondition => 'On Correspond', ScripAction => 'Open Tickets', Template => 'Blank' }, - { ScripCondition => 'On Create', + { Description => 'On Owner Change Notify Owner', + ScripCondition => 'On Owner Change', + ScripAction => 'Notify Owner', + Template => 'Transaction' }, + { Description => 'On Create Autoreply To Requestors', + ScripCondition => 'On Create', ScripAction => 'AutoReply To Requestors', Template => 'AutoReply' }, - { ScripCondition => 'On Create', + { Description => 'On Create Notify AdminCcs', + ScripCondition => 'On Create', ScripAction => 'Notify AdminCcs', Template => 'Transaction' }, - { ScripCondition => 'On Correspond', + { Description => 'On Correspond Notify AdminCcs', + ScripCondition => 'On Correspond', ScripAction => 'Notify AdminCcs', Template => 'Admin Correspondence' }, - { ScripCondition => 'On Correspond', + { Description => 'On Correspond Notify Requestors and Ccs', + ScripCondition => 'On Correspond', ScripAction => 'Notify Requestors And Ccs', Template => 'Correspondence' }, - { ScripCondition => 'On Correspond', + { Description => 'On Correspond Notify Other Recipients', + ScripCondition => 'On Correspond', ScripAction => 'Notify Other Recipients', Template => 'Correspondence' }, - { ScripCondition => 'On Comment', + { Description => 'On Comment Notify AdminCcs as Comment', + ScripCondition => 'On Comment', ScripAction => 'Notify AdminCcs As Comment', Template => 'Admin Comment' }, - { ScripCondition => 'On Comment', + { Description => 'On Comment Notify Other Recipients as Comment', + ScripCondition => 'On Comment', ScripAction => 'Notify Other Recipients As Comment', Template => 'Correspondence' }, - { ScripCondition => 'On Resolve', + { Description => 'On Resolve Notify Requestors', + ScripCondition => 'On Resolve', ScripAction => 'Notify Requestors', Template => 'Resolved' }, - { Description => "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval", # loc - Queue => '___Approvals', - ScripCondition => 'User Defined', - CustomIsApplicableCode => q[ - $self->TicketObj->Type eq 'approval' and - $self->TransactionObj->Field eq 'Status' and - $self->TransactionObj->NewValue eq 'open' and - eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( Type => 'ticket' ))[0] } - ], - ScripAction => 'Notify Owner', - Template => 'New Pending Approval' }, - { Description => "If an approval is rejected, reject the original and delete pending approvals", # loc - Queue => '___Approvals', - ScripCondition => 'On Status Change', - ScripAction => 'User Defined', - CustomPrepareCode => q[ -# ------------------------------------------------------------------- # -return(0) unless ( lc($self->TransactionObj->NewValue) eq "rejected" or - lc($self->TransactionObj->NewValue) eq "deleted" ); - -my $rejected = 0; -my $links = $self->TicketObj->DependedOnBy; -foreach my $link (@{ $links->ItemsArrayRef }) { - my $obj = $link->BaseObj; - if ($obj->QueueObj->IsActiveStatus($obj->Status)) { - if ($obj->Type eq 'ticket') { - $obj->Comment( - Content => $self->loc("Your request was rejected."), - ); - $obj->SetStatus( - Status => 'rejected', - Force => 1, - ); - - $T::Approval = $self->TicketObj; # so we can access it inside templates - $self->{TicketObj} = $obj; # we want the original id in the token line - $rejected = 1; - } - else { - $obj->SetStatus( - Status => 'deleted', - Force => 1, - ); - } - } -} - -$links = $self->TicketObj->DependsOn; -foreach my $link (@{ $links->ItemsArrayRef }) { - my $obj = $link->TargetObj; - if ($obj->QueueObj->IsActiveStatus($obj->Status)) { - $obj->SetStatus( - Status => 'deleted', - Force => 1, - ); - } -} - -# Now magically turn myself into a Requestor Notify object... -require RT::Action::Notify; bless($self, 'RT::Action::Notify'); -$self->{Argument} = 'Requestor'; $self->Prepare; - -return $rejected; -# ------------------------------------------------------------------- # - ], - CustomCommitCode => '"never needed"', - Template => 'Approval Rejected', }, - { Description => "When a ticket has been approved by any approver, add correspondence to the original ticket", # loc - Queue => '___Approvals', - ScripCondition => 'On Resolve', - ScripAction => 'User Defined', - CustomPrepareCode => q[ -# ------------------------------------------------------------------- # -return(0) unless ($self->TicketObj->Type eq 'approval'); - -my $note; -my $t = $self->TicketObj->Transactions; -while (my $o = $t->Next) { - $note .= $o->Content . "\n" if $o->ContentObj - and $o->Content !~ /Default Approval/; -} - -foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) { - $obj->Comment( - Content => $self->loc( "Your request has been approved by [_1]. Other approvals may still be pending.", # loc - $self->TransactionObj->CreatorObj->Name, - ) . "\n" . $self->loc( "Approver's notes: [_1]", # loc - $note - ), - ); - $T::Approval = $self->TicketObj; # so we can access it inside templates - $self->{TicketObj} = $obj; # we want the original id in the token line -} - -# Now magically turn myself into a Requestor Notify object... -require RT::Action::Notify; bless($self, 'RT::Action::Notify'); -$self->{Argument} = 'Requestor'; $self->Prepare; - -return 1; -# ------------------------------------------------------------------- # - ], - CustomCommitCode => '"never needed"', - Template => 'Approval Passed' }, - { Description => "When a ticket has been approved by all approvers, add correspondence to the original ticket", # loc - Queue => '___Approvals', - ScripCondition => 'On Resolve', - ScripAction => 'User Defined', - CustomPrepareCode => q[ -# ------------------------------------------------------------------- # -# Find all the tickets that depend on this (that this is approving) - -my $Ticket = $self->TicketObj; -my @TOP = $Ticket->AllDependedOnBy( Type => 'ticket' ); -my $links = $Ticket->DependedOnBy; -my $passed = 0; - -while (my $link = $links->Next) { - my $obj = $link->BaseObj; - next if ($obj->HasUnresolvedDependencies( Type => 'approval' )); - - if ($obj->Type eq 'ticket') { - $obj->Comment( - Content => $self->loc("Your request has been approved."), - ); - $T::Approval = $Ticket; # so we can access it inside templates - $self->{TicketObj} = $obj; # we want the original id in the token line - $passed = 1; - } - elsif ($obj->Type eq 'approval') { - $obj->SetStatus( Status => 'open', Force => 1 ); - } - elsif ($RT::UseCodeTickets and $obj->Type eq 'code') { - my $code = $obj->Transactions->First->Content; - my $rv; - - foreach my $TOP (@TOP) { - local $@; - $rv++ if eval $code; - $RT::Logger->error("Cannot eval code: $@") if $@; - } - - if ($rv or !@TOP) { - $obj->SetStatus( Status => 'resolved', Force => 1,); - } - else { - $obj->SetStatus( Status => 'rejected', Force => 1,); - } - } -} - -# Now magically turn myself into a Requestor Notify object... -require RT::Action::Notify; bless($self, 'RT::Action::Notify'); -$self->{Argument} = 'Requestor'; $self->Prepare; - -return $passed; -# ------------------------------------------------------------------- # - ], - CustomCommitCode => '"never needed"', - Template => 'All Approvals Passed', }, - + { Description => "On transaction, add any tags in the transaction's subject to the ticket's subject", + ScripCondition => 'On Transaction', + ScripAction => 'Extract Subject Tag', + Template => 'Blank' }, ); @ACL = ( - { UserId => 'Nobody', # - principalId - Right => 'OwnTicket', }, - { UserId => 'root', # - principalid Right => 'SuperUser', }, + { GroupDomain => 'SystemInternal', + GroupType => 'privileged', + Right => 'ShowApprovalsTab', }, + +); + +# Predefined searches + +@Attributes = ( + { Name => 'Search - My Tickets', + Description => '[_1] highest priority tickets I own', # loc + Content => + { Format => q{'__id__/TITLE:#',} + . q{'__Subject__/TITLE:Subject',} + . q{Priority, QueueName, ExtendedStatus}, + Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')", + OrderBy => 'Priority', + Order => 'DESC' + }, + }, + { Name => 'Search - Unowned Tickets', + Description => '[_1] newest unowned tickets', # loc + Content => +# 'Take' #loc + { Format => q{'__id__/TITLE:#',} + . q{'__Subject__/TITLE:Subject',} + . q{QueueName, ExtendedStatus, CreatedRelative, } + . q{'__loc(Take)__/TITLE:NBSP'}, + Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')", + OrderBy => 'Created', + Order => 'DESC' + }, + }, + { Name => 'Search - Bookmarked Tickets', + Description => 'Bookmarked Tickets', #loc + Content => + { Format => q{'__id__/TITLE:#',} + . q{'__Subject__/TITLE:Subject',} + . q{Priority, QueueName, ExtendedStatus, Bookmark}, + Query => "id = '__Bookmarked__'", + OrderBy => 'LastUpdated', + Order => 'DESC' }, + }, + { Name => 'HomepageSettings', + Description => 'HomepageSettings', + Content => + { 'body' => # loc + [ { type => 'system', name => 'My Tickets' }, + { type => 'system', name => 'Unowned Tickets' }, + { type => 'system', name => 'Bookmarked Tickets' }, + { type => 'component', name => 'QuickCreate' }, + ], + 'summary' => # loc + [ + { type => 'component', name => 'MyReminders' }, + { type => 'component', name => 'Quicksearch' }, + { type => 'component', name => 'Dashboards' }, + { type => 'component', name => 'RefreshHomepage' }, + ], + }, + }, );