X-Git-Url: http://git.freeside.biz/gitweb/?p=freeside.git;a=blobdiff_plain;f=rt%2Fetc%2FRT_SiteConfig.pm;h=e22d202e690bb72f400d7d91045d4adb199b105b;hp=daf136399c6eee134c0ea12ca59ea2ac072d43a1;hb=f1efa648c501e910f675475c522dde7ed44c671f;hpb=0ed195595b5c7ea404c8848d9d1881ada4214489

diff --git a/rt/etc/RT_SiteConfig.pm b/rt/etc/RT_SiteConfig.pm
index daf136399..e22d202e6 100644
--- a/rt/etc/RT_SiteConfig.pm
+++ b/rt/etc/RT_SiteConfig.pm
@@ -1,10 +1,15 @@
-# Any configuration directives you include  here will override 
+use utf8;
+
+# Any configuration directives you include  here will override
 # RT's default configuration file, RT_Config.pm
 #
 # To include a directive here, just copy the equivalent statement
 # from RT_Config.pm and change the value. We've included a single
 # sample value below.
 #
+# If this file includes non-ASCII characters, it must be encoded in
+# UTF-8.
+#
 # This file is actually a perl module, so you can include valid
 # perl code, as well.
 #
@@ -25,9 +30,9 @@ Set($Organization, '%%%RT_DOMAIN%%%');
 
 Set($Timezone, '%%%RT_TIMEZONE%%%');
 
-Set($WebExternalAuth, 1);
+Set($WebRemoteUserAuth, 1);
 Set($WebFallbackToInternal, 1); #no
-Set($WebExternalAuto, 1);
+Set($WebRemoteUserAutocreate, 1);
 
 $RT::URI::freeside::IntegrationType = 'Internal';
 $RT::URI::freeside::URL = '%%%FREESIDE_URL%%%';
@@ -53,4 +58,195 @@ Set($MessageBoxRichTextHeight, 368);
 
 #Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
 
+# Enable blacklist for e-mail notifications (matches via case insensitive regex)
+#Set(@NotifyBlacklist,(qw(reddit.com slashdot.org frank)));
+
+# Define default lifecycle to include resolved_quiet status workflow
+Set(%Lifecycles,
+  default => {
+    initial         => [qw(new)], # loc_qw
+    active          => [qw(open stalled)], # loc_qw
+    inactive        => [qw(resolved resolved_quiet rejected deleted)], # loc_qw
+
+    defaults => {
+        on_create => 'new',
+        on_merge  => 'resolved',
+        approved  => 'open',
+        denied    => 'rejected',
+        reminder_on_open     => 'open',
+        reminder_on_resolve  => 'resolved',
+    },
+
+    transitions => {
+        ""       => [qw(new open resolved)],
+
+        # from   => [ to list ],
+        new       => [qw(open stalled resolved resolved_quiet rejected  deleted)],
+        open      => [qw(new stalled resolved resolved_quiet rejected  deleted)],
+        stalled   => [qw(new open rejected resolved resolved_quiet deleted)],
+        resolved  => [qw(new open stalled rejected deleted)],
+        resolved_quiet => [qw(resolved)],
+        rejected  => [qw(new open stalled resolved resolved_quiet deleted)],
+        deleted   => [qw(new open stalled rejected resolved resolved_quiet)],
+    },
+
+    rights => {
+        '* -> deleted'  => 'DeleteTicket',
+        '* -> *'        => 'ModifyTicket',
+    },
+    actions => [
+        'new -> open'            => { label  => 'Open It',       update => 'Respond' },
+        'new -> resolved'        => { label  => 'Resolve',       update => 'Comment' },
+        'new -> resolved_quiet'  => { label  => 'Quiet Resolve', update => 'Comment' },
+        'new -> rejected'        => { label  => 'Reject',        update => 'Respond' },
+        'new -> deleted'         => { label  => 'Delete',                            },
+        'open -> stalled'        => { label  => 'Stall',         update => 'Comment' },
+        'open -> resolved'       => { label  => 'Resolve',       update => 'Comment' },
+        'open -> resolved_quiet' => { label  => 'Quiet Resolve', update => 'Comment' },
+        'open -> rejected'       => { label  => 'Reject',        update => 'Respond' },
+        'stalled -> open'        => { label  => 'Open It',                           },
+        'resolved -> open'       => { label  => 'Re-open',       update => 'Comment' },
+        'rejected -> open'       => { label  => 'Re-open',       update => 'Comment' },
+        'deleted -> open'        => { label  => 'Undelete',                          },
+    ],
+  },
+# don't change lifecyle of the approvals, they are not capable to deal with
+# custom statuses
+  approvals => {
+    initial         => [ 'new' ],
+    active          => [ 'open', 'stalled' ],
+    inactive        => [ 'resolved', 'rejected', 'deleted' ],
+
+    defaults => {
+      on_create => 'new',
+      on_merge => 'resolved',
+      reminder_on_open     => 'open',
+      reminder_on_resolve  => 'resolved',
+    },
+
+    transitions => {
+      ''       => [qw(new open resolved)],
+
+      # from   => [ to list ],
+      new      => [qw(open stalled resolved rejected deleted)],
+      open     => [qw(new stalled resolved rejected deleted)],
+      stalled  => [qw(new open rejected resolved deleted)],
+      resolved => [qw(new open stalled rejected deleted)],
+      rejected => [qw(new open stalled resolved deleted)],
+      deleted  => [qw(new open stalled rejected resolved)],
+    },
+    rights => {
+      '* -> deleted'  => 'DeleteTicket',
+      '* -> rejected' => 'ModifyTicket',
+      '* -> *'        => 'ModifyTicket',
+    },
+    actions => [
+      'new -> open'      => { label  => 'Open It', update => 'Respond' },
+      'new -> resolved'  => { label  => 'Resolve', update => 'Comment' },
+      'new -> rejected'  => { label  => 'Reject',  update => 'Respond' },
+      'new -> deleted'   => { label  => 'Delete',                      },
+      'open -> stalled'  => { label  => 'Stall',   update => 'Comment' },
+      'open -> resolved' => { label  => 'Resolve', update => 'Comment' },
+      'open -> rejected' => { label  => 'Reject',  update => 'Respond' },
+      'stalled -> open'  => { label  => 'Open It',                     },
+      'resolved -> open' => { label  => 'Re-open', update => 'Comment' },
+      'rejected -> open' => { label  => 'Re-open', update => 'Comment' },
+      'deleted -> open'  => { label  => 'Undelete',                    },
+    ],
+  },
+);
+
+# Lifecycle 'default' from RT_Config.pm
+# Customer may set the lifecycle on their ticket queue as 'hide_resolve_quiet'
+# to suppress the 'resolve_quiet' ticket status
+Set(%Lifecycles,
+    hide_resolve_quiet => {
+        initial         => [qw(new)], # loc_qw
+        active          => [qw(open stalled)], # loc_qw
+        inactive        => [qw(resolved rejected deleted)], # loc_qw
+
+        defaults => {
+            on_create => 'new',
+            on_merge  => 'resolved',
+            approved  => 'open',
+            denied    => 'rejected',
+            reminder_on_open     => 'open',
+            reminder_on_resolve  => 'resolved',
+        },
+
+        transitions => {
+            ""       => [qw(new open resolved)],
+
+            # from   => [ to list ],
+            new      => [qw(    open stalled resolved rejected deleted)],
+            open     => [qw(new      stalled resolved rejected deleted)],
+            stalled  => [qw(new open         rejected resolved deleted)],
+            resolved => [qw(new open stalled          rejected deleted)],
+            rejected => [qw(new open stalled resolved          deleted)],
+            deleted  => [qw(new open stalled rejected resolved        )],
+        },
+        rights => {
+            '* -> deleted'  => 'DeleteTicket',
+            '* -> *'        => 'ModifyTicket',
+        },
+        actions => [
+            'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
+            'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
+            'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
+            'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
+            'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
+            'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
+            'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
+            'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
+            'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
+            'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
+            'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
+        ],
+    },
+# don't change lifecyle of the approvals, they are not capable to deal with
+# custom statuses
+    approvals => {
+        initial         => [ 'new' ],
+        active          => [ 'open', 'stalled' ],
+        inactive        => [ 'resolved', 'rejected', 'deleted' ],
+
+        defaults => {
+            on_create => 'new',
+            on_merge => 'resolved',
+            reminder_on_open     => 'open',
+            reminder_on_resolve  => 'resolved',
+        },
+
+        transitions => {
+            ''       => [qw(new open resolved)],
+
+            # from   => [ to list ],
+            new      => [qw(open stalled resolved rejected deleted)],
+            open     => [qw(new stalled resolved rejected deleted)],
+            stalled  => [qw(new open rejected resolved deleted)],
+            resolved => [qw(new open stalled rejected deleted)],
+            rejected => [qw(new open stalled resolved deleted)],
+            deleted  => [qw(new open stalled rejected resolved)],
+        },
+        rights => {
+            '* -> deleted'  => 'DeleteTicket',
+            '* -> rejected' => 'ModifyTicket',
+            '* -> *'        => 'ModifyTicket',
+        },
+        actions => [
+            'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
+            'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
+            'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
+            'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
+            'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
+            'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
+            'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
+            'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
+            'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
+            'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
+            'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
+        ],
+    },
+);
+
 1;