X-Git-Url: http://git.freeside.biz/gitweb/?p=freeside.git;a=blobdiff_plain;f=httemplate%2Fsearch%2Frt_ticket.html;h=2826cd77134d0737fc416d80533bcb2716edfcf8;hp=8603ef25e8d474f22c9f8cbd541b51d75e471bf7;hb=1fc8addc56f8daf12397da568eb1ac1b27fd3984;hpb=c13c6407510f6fd1783ce0fbd97800afa27c30b5 diff --git a/httemplate/search/rt_ticket.html b/httemplate/search/rt_ticket.html index 8603ef25e..2826cd771 100644 --- a/httemplate/search/rt_ticket.html +++ b/httemplate/search/rt_ticket.html @@ -4,18 +4,18 @@ 'query' => $query, 'count_query' => $count_query, 'count_addl' => [ $format_seconds_sub, - $applied_time ? $format_seconds_sub : () ], + $applied ? $format_seconds_sub : () ], 'header' => [ 'Ticket #', 'Ticket', 'Time', - $applied_time ? 'Applied' : (), + $applied ? 'Applied' : (), ], 'fields' => [ 'ticketid', sub { encode_entities(shift->get('subject')) }, sub { my $seconds = shift->get('ticket_time'); &{ $format_seconds_sub }( $seconds ); }, - ($applied_time ? + ($applied ? sub { my $seconds = shift->get('applied_time'); &{ $format_seconds_sub }( $seconds ); } : () ), @@ -23,7 +23,7 @@ 'sort_fields' => [ 'ticketid', 'subject', 'transaction_time', - $applied_time ? 'applied_time' : (), + $applied ? 'applied_time' : (), ], 'links' => [ $link, @@ -59,7 +59,6 @@ my @select = ( ); my @select_total = ( 'COUNT(*)' ); -my ($transaction_time, $applied_time); my $join = 'JOIN Users ON Transactions.Creator = Users.Id '; #. my $twhere = " @@ -67,69 +66,27 @@ my $twhere = " AND Transactions.ObjectId = Tickets.Id "; -my $cfname = ''; -if ( $cgi->param('cfname') =~ /^\w(\w|\s)*$/ ) { - - $cfname = $cgi->param('cfname'); - - $transaction_time = "(CASE Transactions.Type - WHEN 'CustomField' THEN - ( coalesce(to_number(ocfv_new.Content,'999999'),0) - - coalesce(to_number(ocfv_old.Content,'999999'),0) ) - ELSE ( to_number(ocfv_main.Content,'999999') ) - END) * 60"; - - $join .= " - LEFT JOIN ObjectCustomFieldValues ocfv_new - ON ( ocfv_new.Id = Transactions.NewReference ) - LEFT JOIN ObjectCustomFieldValues ocfv_old - ON ( ocfv_old.Id = Transactions.OldReference ) - LEFT JOIN ObjectCustomFieldValues ocfv_main - ON ( ocfv_main.ObjectType = 'RT::Transaction' - AND ocfv_main.ObjectId = Transactions.Id ) - JOIN CustomFields - ON ( ( CustomFields.LookupType = 'RT::Queue-RT::Ticket-RT::Transaction' - AND CustomFields.Id = ocfv_main.CustomField - AND ocfv_main.Id IS NOT NULL - ) - OR - ( CustomFields.LookupType = 'RT::Queue-RT::Ticket' - AND (CustomFields.Id = ocfv_new.CustomField OR ocfv_new.Id IS NULL) - AND (CustomFields.Id = ocfv_old.CustomField OR ocfv_old.Id IS NULL) - AND ocfv_main.Id IS NULL - ) ) - "; - - $twhere .= " AND CustomFields.Name = '$cfname' - AND (ocfv_new.Id IS NOT NULL OR ocfv_old.Id IS NOT NULL OR ocfv_main.Id IS NOT NULL)"; +my $applied = ''; -} -else { - $transaction_time = " - CASE transactions.type when 'Set' - THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60 - ELSE timetaken*60 - END"; - - my $applied = ''; - if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) { - $twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )"; - $applied = "AND svcnum = $1"; - } - - $twhere .= " - AND ( ( Transactions.Type = 'Set' - AND Transactions.Field = 'TimeWorked' - AND Transactions.NewValue != Transactions.OldValue ) - OR ( ( Transactions.Type='Create' OR Transactions.Type='Comment' OR Transactions.Type='Correspond' OR Transactions.Type='Touch' ) - AND Transactions.TimeTaken > 0 - ) - )"; - - $applied_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $applied )"; +my $transaction_time = " +CASE transactions.type when 'Set' + THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60 + ELSE timetaken*60 +END"; +if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) { + $twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )"; + $applied = "AND svcnum = $1"; } +$twhere .= " + AND ( ( Transactions.Type = 'Set' + AND Transactions.Field = 'TimeWorked' + AND Transactions.NewValue != Transactions.OldValue ) + OR ( Transactions.Type IN ( 'Create', 'Comment', 'Correspond', 'Touch' ) + AND Transactions.TimeTaken > 0 + ) + )"; my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi); # TIMESTAMP is Pg-specific... ? @@ -147,30 +104,49 @@ if ( $cgi->param('otaker') && $cgi->param('otaker') =~ /^([\w\.\-]+)$/ ) { } my $transactions = "FROM Transactions $join $twhere"; - my $where = "WHERE EXISTS ( SELECT 1 $transactions )"; +if ( $cgi->param('category') =~ /^(\w+)$/ ) { + $where .= " AND ocfv_TimeType.Content = '$1'"; +} + my $ticket_time = "( SELECT SUM($transaction_time) $transactions )"; push @select, "$ticket_time AS ticket_time"; push @select_total, "SUM($ticket_time)"; -if ( $applied_time) { +if ( $applied ) { + + my $applied_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $applied )"; + push @select, "$applied_time AS applied_time"; push @select_total, "SUM($applied_time)"; + } +my $addl_from = " LEFT JOIN ( + SELECT DISTINCT ON (ObjectId) + ObjectId, Content + FROM ObjectCustomFieldValues + JOIN CustomFields + ON (ObjectCustomFieldValues.CustomField = CustomFields.Id) + WHERE CustomFields.Name = 'TimeType' + AND ObjectCustomFieldValues.ObjectType = 'RT::Ticket' + AND ObjectCustomFieldValues.Disabled = 0 + ORDER BY ObjectId ASC, ObjectCustomFieldValues.LastUpdated DESC + ) AS ocfv_TimeType ON (Tickets.Id = ocfv_TimeType.ObjectId) +"; + my $query = { 'select' => join(', ', @select), 'table' => 'tickets', #Pg-ism #'table' => 'Tickets', - 'addl_from' => '', #$join, + 'addl_from' => $addl_from, 'extra_sql' => $where, 'order by' => 'ORDER BY Created', }; -my $count_query = "SELECT ".join(', ', @select_total)." FROM Tickets $where"; - #"SELECT COUNT(*), SUM($transactiontime), SUM(acct_rt_transaction.support) FROM Transactions $join $where"; - #"SELECT COUNT(*), ( SUM($transactiontime) $transactions ) FROM Tickets"; # $join $where"; +my $count_query = "SELECT ".join(', ', @select_total). + " FROM Tickets $addl_from $where"; my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];