X-Git-Url: http://git.freeside.biz/gitweb/?p=freeside.git;a=blobdiff_plain;f=htdocs%2Fdocs%2Ftrouble.html;fp=htdocs%2Fdocs%2Ftrouble.html;h=0000000000000000000000000000000000000000;hp=fce743928cc2f5fde15c2feef0db98cb3492c800;hb=1d758388ce3b17b8de1ae1d3a8ec39c1026baefc;hpb=e6cf4af2b9d3ffefebe1a3e358f0674f566b56bc diff --git a/htdocs/docs/trouble.html b/htdocs/docs/trouble.html deleted file mode 100644 index fce743928..000000000 --- a/htdocs/docs/trouble.html +++ /dev/null @@ -1,26 +0,0 @@ - - Troubleshooting - - -

Troubleshooting

When troubleshooting the web interface, helpful information is often in your web server's error log. -
If bin/svc_acct.import fails with an "Out of memory!" error using MySQL, upgrede MySQL and recompile the Perl DBD. There was a memory leak in some older versions of MySQL. -
If you get tons of errors in your web server's error log like this: -
```
-Ambiguous use of value => resolved to "value" =>
-at /usr/lib/perl5/site_perl/File/CounterFile.pm line 132.
-
```
- This clutters up your log files but is otherwise harmless. Upgrade to the latest File::CounterFile. -

If you get errors like this: -

-UID.pm: Can't open /var/spool/freeside/conf/secrets: Permission denied 
-at /your/path/site_perl/FS/UID.pm line 26.
-BEGIN failed--compilation aborted at
-/your/path/edit/process/part_svc.cgi line 15.
-

- Then the scripts are not running as the freeside freeside user. See -the New Installation section of the documentation. -

If you receive `can not connect to server' errors using MySQL on a system that doesn't support native threading, you may need to specify the full hostname in your DBI datasource. See the MySQL documentation, DBI manpage and the DBD::mysql manpage for details. -