X-Git-Url: http://git.freeside.biz/gitweb/?p=freeside.git;a=blobdiff_plain;f=FS%2FFS%2FClientAPI%2FMyAccount.pm;h=014434a052e777268cf95b4604b8dcdf18bb9164;hp=71fe7526127a39f2bee4c87f4927cca7003a9044;hb=c58b5c1cef23066263aae5c506824310866ef64b;hpb=624b2d44625f69d71175c3348cae635d580c890b diff --git a/FS/FS/ClientAPI/MyAccount.pm b/FS/FS/ClientAPI/MyAccount.pm index 71fe75261..014434a05 100644 --- a/FS/FS/ClientAPI/MyAccount.pm +++ b/FS/FS/ClientAPI/MyAccount.pm @@ -18,6 +18,7 @@ use FS::Conf; use FS::Record qw(qsearch qsearchs dbh); use FS::Msgcat qw(gettext); use FS::Misc qw(card_types); +use FS::Misc::DateTime qw(parse_datetime); use FS::ClientAPI_SessionCache; use FS::svc_acct; use FS::svc_domain; @@ -32,6 +33,9 @@ use FS::payby; use FS::acct_rt_transaction; use HTML::Entities; use FS::TicketSystem; +use Text::CSV_XS; +use IO::Scalar; +use Spreadsheet::WriteExcel; $DEBUG = 0; $me = '[FS::ClientAPI::MyAccount]'; @@ -70,7 +74,7 @@ sub skin_info { or die "no agentnum for custnum $custnum"; #} elsif ( $context eq 'agent' ) { - } elsif ( $p->{'agentnum'} =~ /^(\d+)$/ ) { + } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) { $agentnum = $1; } @@ -93,7 +97,7 @@ sub skin_info { $skin_info_cache_agent = { 'agentnum' => $agentnum, ( map { $_ => scalar( $conf->config($_, $agentnum) ) } - qw( company_name ) ), + qw( company_name date_format ) ), ( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) } qw( body_bgcolor box_bgcolor text_color link_color vlink_color hlink_color alink_color @@ -171,6 +175,13 @@ sub login { ); return { error => 'User not found.' } unless $svc_acct; + if($conf->exists('selfservice_server-login_svcpart')) { + my @svcpart = $conf->config('selfservice_server-login_svcpart'); + my $svcpart = $svc_acct->cust_svc->svcpart; + return { error => 'Invalid user.' } + unless grep($_ eq $svcpart, @svcpart); + } + return { error => 'Incorrect password.' } unless $svc_acct->check_password($p->{'password'}); @@ -227,6 +238,28 @@ sub logout { } } +sub payment_gateway { + # internal use only + # takes a cust_main and a cust_payby entry, returns the payment_gateway + my $conf = new FS::Conf; + my $cust_main = shift; + my $cust_payby = shift; + my $gatewaynum = $conf->config('selfservice-payment_gateway'); + if ( $gatewaynum ) { + my $pg = qsearchs('payment_gateway', { gatewaynum => $gatewaynum }); + die "configured gatewaynum $gatewaynum not found!" if !$pg; + return $pg; + } + else { + return '' if ! FS::payby->realtime($cust_payby); + my $pg = $cust_main->agent->payment_gateway( + 'method' => FS::payby->payby2bop($cust_payby), + 'nofatal' => 1 + ); + return $pg; + } +} + sub access_info { my $p = shift; @@ -252,20 +285,20 @@ sub access_info { my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } ) or return { 'error' => "unknown custnum $custnum" }; - $info->{hide_payment_fields} = - [ - map { my $pg = ''; - if ( FS::payby->realtime($_) ) { - $pg = $cust_main->agent->payment_gateway( - 'method' => FS::payby->payby2bop($_), - 'nofatal' => 1, - ); - } - $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment'; - } - @{ $info->{cust_paybys} } + $info->{'hide_payment_fields'} = [ + map { + my $pg = payment_gateway($cust_main, $_); + $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment'; + } @{ $info->{cust_paybys} } ]; + $info->{'self_suspend_reason'} = + $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum); + + $info->{'edit_ticket_subject'} = + $conf->exists('ticket_system-selfservice_edit_subject') && + $cust_main->edit_subject; + return { %$info, 'custnum' => $custnum, 'access_pkgnum' => $session->{'pkgnum'}, @@ -287,7 +320,12 @@ sub customer_info { }else{ $return{'require_address2'} = ''; } - + + if ( $FS::TicketSystem::system ) { + warn "$me customer_info: initializing ticket system\n" if $DEBUG; + FS::TicketSystem->init(); + } + if ( $custnum ) { #customer record my $search = { 'custnum' => $custnum }; @@ -357,6 +395,11 @@ sub customer_info { $return{support_services} = \@support_services; } + if ( $conf->config('prepayment_discounts-credit_type') ) { + #need to eval? + $return{discount_terms_hash} = { $cust_main->discount_terms_hash }; + } + } elsif ( $session->{'svcnum'} ) { #no customer record my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } ) @@ -459,10 +502,10 @@ sub payment_info { #generic ## + my $conf = new FS::Conf; use vars qw($payment_info); #cache for performance unless ( $payment_info ) { - my $conf = new FS::Conf; my %states = map { $_->state => 1 } qsearch('cust_main_county', { 'country' => $conf->config('countrydefault') || 'US' @@ -499,6 +542,8 @@ sub payment_info { 'show_paystate' => $conf->exists('show_bankstate'), 'save_unchecked' => $conf->exists('selfservice-save_unchecked'), + + 'credit_card_surcharge_percentage' => $conf->config('credit-card-surcharge-percentage'), }; } @@ -514,18 +559,11 @@ sub payment_info { my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } ) or return { 'error' => "unknown custnum $custnum" }; - $return{hide_payment_fields} = - [ - map { my $pg = ''; - if ( FS::payby->realtime($_) ) { - $pg = $cust_main->agent->payment_gateway( - 'method' => FS::payby->payby2bop($_), - 'nofatal' => 1, - ); - } - $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment'; - } - @{ $return{cust_paybys} } + $return{'hide_payment_fields'} = [ + map { + my $pg = payment_gateway($cust_main, $_); + $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment'; + } @{ $return{cust_paybys} } ]; $return{balance} = $cust_main->balance; #XXX pkg-balances? @@ -555,6 +593,11 @@ sub payment_info { } + if ( $conf->config('prepayment_discounts-credit_type') ) { + #need to eval? + $return{discount_terms_hash} = { $cust_main->discount_terms_hash }; + } + #doubleclick protection my $_date = time; $return{paybatch} = "webui-MyAccount-$_date-$$-". rand() * 2**32; @@ -586,6 +629,10 @@ sub process_payment { my $amount = $1; return { error => 'Amount must be greater than 0' } unless $amount > 0; + $p->{'discount_term'} =~ /^\s*(\d*)\s*$/ + or return { 'error' => gettext('illegal_discount_term'). ': '. $p->{'discount_term'} }; + my $discount_term = $1; + $p->{'payname'} =~ /^([\w \,\.\-\']+)$/ or return { 'error' => gettext('illegal_name'). " payname: ". $p->{'payname'} }; my $payname = $1; @@ -602,6 +649,7 @@ sub process_payment { #false laziness w/process/payment.cgi my $payinfo; my $paycvv = ''; + my $paynum = ''; if ( $payby eq 'CHEK' || $payby eq 'DCHK' ) { $p->{'payinfo1'} =~ /^([\dx]+)$/ @@ -632,7 +680,7 @@ sub process_payment { validate($payinfo) or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo return { 'error' => gettext('unknown_card_type') } - if cardtype($payinfo) eq "Unknown"; + if $payinfo !~ /^99\d{14}$/ && cardtype($payinfo) eq "Unknown"; if ( length($p->{'paycvv'}) && $p->{'paycvv'} !~ /^\s*$/ ) { if ( cardtype($payinfo) eq 'American Express card' ) { @@ -663,7 +711,10 @@ sub process_payment { 'payname' => $payname, 'paybatch' => $paybatch, #this doesn't actually do anything 'paycvv' => $paycvv, + 'paynum_ref' => \$paynum, 'pkgnum' => $session->{'pkgnum'}, + 'discount_term' => $discount_term, + 'selfservice' => 1, map { $_ => $p->{$_} } @{ $payby2fields{$payby} } ); return { 'error' => $error } if $error; @@ -683,7 +734,7 @@ sub process_payment { stateid stateid_state ); $new->set( 'payby' => $p->{'auto'} ? 'CHEK' : 'DCHK' ); } - $new->set( 'payinfo' => $payinfo ); + $new->set( 'payinfo' => $cust_main->card_token || $payinfo ); $new->set( 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01' ); my $error = $new->replace($cust_main); if ( $error ) { @@ -703,7 +754,46 @@ sub process_payment { } } - return { 'error' => '' }; + my $receipt_html = ''; + if($paynum) { + # currently supported for realtime CC only; send receipt data to SS + my $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } ); + if($cust_pay) { + $receipt_html = qq! + + + + + + + + + + + + + + + + + + + + + + + + + +
Payment#! . $cust_pay->paynum . qq!
Date! . + time2str("%a %b %o, %Y %r", $cust_pay->_date) + . qq!
Amount! . $cust_pay->paid . qq!
Payment method! . $cust_pay->payby_name .' #'. $cust_pay->paymask + . qq!
+!; + } + } + + return { 'error' => '', 'receipt_html' => $receipt_html, }; } @@ -718,18 +808,27 @@ sub realtime_collect { my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } ) or return { 'error' => "unknown custnum $custnum" }; + my $amount; + if ( $p->{'amount'} ) { + $amount = $p->{'amount'}; + } + elsif ( $session->{'pkgnum'} ) { + $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} ); + } + else { + $amount = $cust_main->balance; + } + my $error = $cust_main->realtime_collect( 'method' => $p->{'method'}, + 'amount' => $amount, 'pkgnum' => $session->{'pkgnum'}, 'session_id' => $p->{'session_id'}, 'apply' => 1, + 'selfservice'=> 1, ); return { 'error' => $error } unless ref( $error ); - my $amount = $session->{'pkgnum'} - ? $cust_main->balance_pkgnum( $session->{'pkgnum'} ) - : $cust_main->balance; - return { 'error' => '', amount => $amount, %$error }; } @@ -861,6 +960,7 @@ sub list_invoices { return { 'error' => '', 'invoices' => [ map { { 'invnum' => $_->invnum, '_date' => $_->_date, + 'date' => time2str("%b %o, %Y", $_->_date), } } @cust_bill ] @@ -896,9 +996,44 @@ sub list_pkgs { my $cust_main = qsearchs('cust_main', $search ) or return { 'error' => "unknown custnum $custnum" }; - #return { 'cust_pkg' => [ map { $_->hashref } $cust_main->ncancelled_pkgs ] }; - my $conf = new FS::Conf; + +# the duplication below is necessary: +# 1. to maintain the current buggy behaviour wrt the cust_pkg and part_pkg +# hashes overwriting each other (setup and no_auto fields). Fixing that is a +# non-backwards-compatible change breaking the software of anyone using the API +# instead of the stock selfservice +# 2. to return cancelled packages as well - for wholesale and non-wholesale + if( $conf->exists('selfservice_server-view-wholesale') ) { + return { 'svcnum' => $session->{'svcnum'}, + 'custnum' => $custnum, + 'cust_pkg' => [ map { + { $_->hash, + part_pkg => [ map $_->hashref, $_->part_pkg ], + part_svc => + [ map $_->hashref, $_->available_part_svc ], + cust_svc => + [ map { my $ref = { $_->hash, + label => [ $_->label ], + }; + $ref->{_password} = $_->svc_x->_password + if $context eq 'agent' + && $conf->exists('agent-showpasswords') + && $_->part_svc->svcdb eq 'svc_acct'; + $ref; + } $_->cust_svc + ], + }; + } $cust_main->cust_pkg + ], + 'small_custview' => + small_custview( $cust_main, $conf->config('countrydefault') ), + 'wholesale_view' => 1, + 'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ], + 'date_format' => $conf->config('date_format') || '%m/%d/%Y', + 'lnp' => $conf->exists('svc_phone-lnp'), + }; + } { 'svcnum' => $session->{'svcnum'}, 'custnum' => $custnum, @@ -958,9 +1093,13 @@ sub list_svcs { #@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username } # @svc_x; + my $conf = new FS::Conf; + { 'svcnum' => $session->{'svcnum'}, 'custnum' => $custnum, + 'date_format' => $conf->config('date_format') || '%m/%d/%Y', + 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'), 'svcs' => [ map { my $svc_x = $_->svc_x; @@ -996,7 +1135,7 @@ sub list_svcs { # more... ); - } elsif ( $svcdb eq 'svc_phone' ) { + } elsif ( $svcdb eq 'svc_phone' || $svcdb eq 'svc_port' ) { %hash = ( %hash, ); @@ -1010,6 +1149,21 @@ sub list_svcs { } +sub port_graph { + my $p = shift; + _usage_details( \&_port_graph, $p, + 'svcdb' => 'svc_port', + ); +} + +sub _port_graph { + my($svc_port, $begin, $end) = @_; + my @usage = (); + my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end ); + push @usage, { 'png' => $pngOrError }; + (@usage); +} + sub _list_svc_usage { my($svc_acct, $begin, $end) = @_; my @usage = (); @@ -1051,8 +1205,8 @@ sub list_support_usage { sub _list_cdr_usage { my($svc_phone, $begin, $end) = @_; - map [ $_->downstream_csv('format' => 'default') ], #XXX config for format - $svc_phone->get_cdrs( 'begin'=>$begin, 'end'=>$end, ); + map [ $_->downstream_csv('format' => 'default', 'keeparray' => 1) ], #XXX config for format + $svc_phone->get_cdrs( 'begin'=>$begin, 'end'=>$end, ); } sub list_cdr_usage { @@ -1181,6 +1335,7 @@ sub order_pkg { 'svc_domain' => [ qw( domain ) ], 'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ], 'svc_external' => [ qw( id title ) ], + 'svc_pbx' => [ qw( id name ) ], ); my $svc_x = "FS::$svcdb"->new( { @@ -1188,7 +1343,7 @@ sub order_pkg { map { $_ => $p->{$_} } @{$fields{$svcdb}} } ); - if ( $svcdb eq 'svc_acct' ) { + if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) { my @acct_snarf; my $snarfnum = 1; while ( length($p->{"snarf_machine$snarfnum"}) ) { @@ -1218,7 +1373,7 @@ sub order_pkg { tie my %hash, 'Tie::RefHash'; %hash = ( $cust_pkg => \@svc ); #msgcat - $error = $cust_main->order_pkgs( \%hash, '', 'noexport' => 1 ); + $error = $cust_main->order_pkgs( \%hash, 'noexport' => 1 ); return { 'error' => $error } if $error; my $conf = new FS::Conf; @@ -1237,7 +1392,9 @@ sub order_pkg { $cust_pkg->reexport; } - return { error => '', pkgnum => $cust_pkg->pkgnum }; + my $svcnum = $svc[0] ? $svc[0]->svcnum : ''; + + return { error=>'', pkgnum=>$cust_pkg->pkgnum, svcnum=>$svcnum }; } @@ -1344,7 +1501,7 @@ sub _do_bop_realtime { my $bill_error = $cust_main->bill || $cust_main->apply_payments_and_credits - || $cust_main->collect('realtime' => 1); + || $cust_main->realtime_collect('selfservice' => 1); if ( $cust_main->balance > $old_balance && $cust_main->balance > 0 @@ -1435,6 +1592,32 @@ sub order_renew { } +sub suspend_pkg { + my $p = shift; + my $session = _cache->get($p->{'session_id'}) + or return { 'error' => "Can't resume session" }; #better error message + + my $custnum = $session->{'custnum'}; + + my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } ) + or return { 'error' => "unknown custnum $custnum" }; + + my $conf = new FS::Conf; + my $reasonnum = + $conf->config('selfservice-self_suspend_reason', $cust_main->agentnum) + or return { 'error' => 'Permission denied' }; + + my $pkgnum = $p->{'pkgnum'}; + + my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum, + 'pkgnum' => $pkgnum, } ) + or return { 'error' => "unknown pkgnum $pkgnum" }; + + my $error = $cust_pkg->suspend(reason => $reasonnum); + return { 'error' => $error }; + +} + sub cancel_pkg { my $p = shift; my $session = _cache->get($p->{'session_id'}) @@ -1451,11 +1634,59 @@ sub cancel_pkg { 'pkgnum' => $pkgnum, } ) or return { 'error' => "unknown pkgnum $pkgnum" }; - my $error = $cust_pkg->cancel( 'quiet'=>1 ); + my $error = $cust_pkg->cancel('quiet' => 1); return { 'error' => $error }; } +sub provision_phone { + my $p = shift; + my @bulkdid; + @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'}; + +# single DID LNP + unless($p->{'lnp'}) { + $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'}); + $p->{'lnp_status'} = "portingin"; + return _provision( 'FS::svc_phone', + [qw(lnp_desired_due_date lnp_other_provider + lnp_other_provider_account phonenum countrycode lnp_status)], + [qw(phonenum countrycode)], + $p, + @_ + ); + } + +# single DID order + unless (scalar(@bulkdid)) { + return _provision( 'FS::svc_phone', + [qw(phonenum countrycode)], + [qw(phonenum countrycode)], + $p, + @_ + ); + } + +# bulk DID order case + my $error; + foreach my $did ( @bulkdid ) { + $did =~ s/[^0-9]//g; + $error = _provision( 'FS::svc_phone', + [qw(phonenum countrycode)], + [qw(phonenum countrycode)], + { + 'pkgnum' => $p->{'pkgnum'}, + 'svcpart' => $p->{'svcpart'}, + 'phonenum' => $did, + 'countrycode' => $p->{'countrycode'}, + 'session_id' => $p->{'session_id'}, + } + ); + return $error if ($error->{'error'} && length($error->{'error'}) > 1); + } + { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} } +} + sub provision_acct { my $p = shift; warn "provision_acct called\n" @@ -1687,13 +1918,13 @@ sub create_ticket { ); if ( ref($err_or_ticket) ) { - warn "$me create_ticket: sucessful: ". $err_or_ticket->id. "\n" + warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n" if $DEBUG; return { 'error' => '', 'ticket_id' => $err_or_ticket->id, }; } else { - warn "$me create_ticket: unsucessful: $err_or_ticket\n" + warn "$me create_ticket: unsuccessful: $err_or_ticket\n" if $DEBUG; return { 'error' => $err_or_ticket }; } @@ -1701,6 +1932,221 @@ sub create_ticket { } +sub did_report { + my $p = shift; + my($context, $session, $custnum) = _custoragent_session_custnum($p); + return { 'error' => $session } if $context eq 'error'; + + return { error => 'requested format not implemented' } + unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls'); + + my $conf = new FS::Conf; + my $age_threshold = 0; + $age_threshold = time() - $conf->config('selfservice-recent-did-age') + if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age')); + + my $search = { 'custnum' => $custnum }; + $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent'; + my $cust_main = qsearchs('cust_main', $search ) + or return { 'error' => "unknown custnum $custnum" }; + +# does it make more sense to just run one sql query for this instead of all the +# insanity below? would increase performance greately for large data sets? + my @svc_phone = (); + foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) { + my @part_svc = $cust_pkg->part_svc; + foreach my $part_svc ( @part_svc ) { + if($part_svc->svcdb eq 'svc_phone'){ + my @cust_pkg_svc = @{$part_svc->cust_pkg_svc}; + foreach my $cust_pkg_svc ( @cust_pkg_svc ) { + push @svc_phone, $cust_pkg_svc->svc_x + if $cust_pkg_svc->date_inserted >= $age_threshold; + } + } + } + } + + my $csv; + my $xls; + my($xls_r,$xls_c) = (0,0); + my $xls_workbook; + my $content = ''; + my @fields = qw( countrycode phonenum pin sip_password phone_name ); + if($p->{'format'} eq 'csv') { + $csv = new Text::CSV_XS { 'always_quote' => 1, + 'eol' => "\n", + }; + return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields); + $content .= $csv->string; + } + elsif($p->{'format'} eq 'xls') { + my $XLS1 = new IO::Scalar \$content; + $xls_workbook = Spreadsheet::WriteExcel->new($XLS1) + or return { 'error' => "Error opening .xls file: $!" }; + $xls = $xls_workbook->add_worksheet('DIDs'); + foreach ( @fields ) { + $xls->write(0,$xls_c++,$_); + } + $xls_r++; + } + + foreach my $svc_phone ( @svc_phone ) { + my @cols = map { $svc_phone->$_ } @fields; + if($p->{'format'} eq 'csv') { + return { 'error' => 'Unable to create CSV' } + unless $csv->combine(@cols); + $content .= $csv->string; + } + elsif($p->{'format'} eq 'xls') { + $xls_c = 0; + foreach ( @cols ) { + $xls->write($xls_r,$xls_c++,$_); + } + $xls_r++; + } + } + + $xls_workbook->close() if $p->{'format'} eq 'xls'; + + { content => $content, format => $p->{'format'}, }; +} + +sub get_ticket { + my $p = shift; + my($context, $session, $custnum) = _custoragent_session_custnum($p); + return { 'error' => $session } if $context eq 'error'; + + warn "$me get_ticket: initializing ticket system\n" if $DEBUG; + FS::TicketSystem->init(); + return { 'error' => 'get_ticket configuration error' } + if $FS::TicketSystem::system ne 'RT_Internal'; + + # check existence and ownership as part of this + warn "$me get_ticket: fetching ticket\n" if $DEBUG; + my $rt_session = FS::TicketSystem->session(''); + my $Ticket = FS::TicketSystem->get_ticket_object( + $rt_session, + ticket_id => $p->{'ticket_id'}, + custnum => $custnum + ); + return { 'error' => 'ticket not found' } if !$Ticket; + + if ( length( $p->{'subject'} || '' ) ) { + # subject change + if ( $p->{'subject'} ne $Ticket->Subject ) { + my ($val, $msg) = $Ticket->SetSubject($p->{'subject'}); + return { 'error' => "unable to set subject: $msg" } if !$val; + } + } + + if(length($p->{'reply'})) { + my @err_or_res = FS::TicketSystem->correspond_ticket( + $rt_session, + 'ticket_id' => $p->{'ticket_id'}, + 'content' => $p->{'reply'}, + ); + + return { 'error' => 'unable to reply to ticket' } + unless ( $err_or_res[0] != 0 && defined $err_or_res[2] ); + } + + warn "$me get_ticket: getting ticket history\n" if $DEBUG; + my $err_or_ticket = FS::TicketSystem->get_ticket( + $rt_session, + 'ticket_id' => $p->{'ticket_id'}, + ); + + if ( !ref($err_or_ticket) ) { # there is no way this should ever happen + warn "$me get_ticket: unsuccessful: $err_or_ticket\n" + if $DEBUG; + return { 'error' => $err_or_ticket }; + } + + my @custs = @{$err_or_ticket->{'custs'}}; + my @txns = @{$err_or_ticket->{'txns'}}; + my @filtered_txns; + + # superseded by check in get_ticket_object + #return { 'error' => 'invalid ticket requested' } + #unless grep($_ eq $custnum, @custs); + + foreach my $txn ( @txns ) { + push @filtered_txns, $txn + if ($txn->{'type'} eq 'EmailRecord' + || $txn->{'type'} eq 'Correspond' + || $txn->{'type'} eq 'Create'); + } + + warn "$me get_ticket: successful: \n" + if $DEBUG; + return { 'error' => '', + 'transactions' => \@filtered_txns, + 'ticket_fields' => $err_or_ticket->{'fields'}, + 'ticket_id' => $p->{'ticket_id'}, + }; +} + +sub adjust_ticket_priority { + my $p = shift; + my($context, $session, $custnum) = _custoragent_session_custnum($p); + return { 'error' => $session } if $context eq 'error'; + + warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG; + FS::TicketSystem->init; + my $ss_priority = FS::TicketSystem->selfservice_priority; + + return { 'error' => 'adjust_ticket_priority configuration error' } + if $FS::TicketSystem::system ne 'RT_Internal' + or !$ss_priority; + + my $values = $p->{'values'}; #hashref, id => priority value + my %ticket_error; + + foreach my $id (keys %$values) { + warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG; + my $Ticket = FS::TicketSystem->get_ticket_object('', + 'ticket_id' => $id, + 'custnum' => $custnum, + ); + if ( !$Ticket ) { + $ticket_error{$id} = 'ticket not found'; + next; + } + + # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem? + # We're not going to implement it for RT_External. + my $old_value = $Ticket->FirstCustomFieldValue($ss_priority); + my $new_value = $values->{$id}; + next if $old_value eq $new_value; + + warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG; + + # AddCustomFieldValue works fine (replacing any existing value) if it's + # a single-valued custom field, which it should be. If it's not, you're + # doing something wrong. + my ($val, $msg); + if ( length($new_value) ) { + ($val, $msg) = $Ticket->AddCustomFieldValue( + Field => $ss_priority, + Value => $new_value, + ); + } + else { + ($val, $msg) = $Ticket->DeleteCustomFieldValue( + Field => $ss_priority, + Value => $old_value, + ); + } + + $ticket_error{$id} = $msg if !$val; + warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val; + } + return { 'error' => '', + 'ticket_error' => \%ticket_error, + %{ customer_info($p) } # send updated customer info back + } +} + #-- sub _custoragent_session_custnum { @@ -1725,6 +2171,7 @@ sub _custoragent_session_custnum { $custnum = $p->{'custnum'}; } else { + $context = 'error'; return ( 'error' => "Can't resume session" ); #better error message }