--- /dev/null
+# Copyright (C) 2002 Stanislav Sinyagin
+#
+# This program is free software; you can redistribute it and/or modify
+# it under the terms of the GNU General Public License as published by
+# the Free Software Foundation; either version 2 of the License, or
+# (at your option) any later version.
+#
+# This program is distributed in the hope that it will be useful,
+# but WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+# GNU General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307, USA.
+
+# $Id: wd.uptime-mon.pod,v 1.1 2010-12-27 00:04:36 ivan Exp $
+# Stanislav Sinyagin <ssinyagin@yahoo.com>
+#
+#
+
+=head1 RRFW Working Draft: Service uptime monitoring and reporting
+
+Status: in pre-design phase.
+Date: Sep 26 2003; Last revised:
+
+=head2 Definitions
+
+It is often required to monitor the service level in networks.
+Service level is normally covered by Service Level Agreement (SLA),
+which defines the following parameters:
+
+=over 4
+
+=item * Service definition
+
+Describes the particular service in terms of functionality and means of
+monitoring. Examples are: IP VPN connectivity, WAN uplink, SQL database engine.
+
+=item * Maintenance window
+
+Describes the periodic time intervals when service outage is possible
+due to some maintenance work. It may be unconditional (outage is always
+possible within the window), or conditional (customer confirmation required
+for outage within the window). Notification period is normally defined
+for maintenance outages.
+Example: every 1st Tuesday of the month between 6AM and 8 AM, with 96 hours
+notification time.
+
+=item * Outage types
+
+Outages may be caused by: 1). system failure; 2). service provider's
+infrastructure failure; 3). customer activity.
+
+=item * Service level objectives
+
+These are the guarantees that the sevice provider gives to the customer.
+Violation of these guarantees is compensated by penalties defined.
+
+These may include: Maxium maintenance downtime per specified period;
+Maximum downtime period due to failures on the service provider side;
+Minimum service availability per specified period.
+
+=back
+
+
+=head2 Event datasource type
+
+In order to store the service level information, we need a new datasource
+type in RRFW: I<event>. It represents an atomic information
+about a single event in time, e.g. it canot be devided into more specific
+elements or sub-events. Its attributes are as follows:
+
+=over 4
+
+=item * Event group name
+
+Several events belong to one and only one group. Event group is a unique
+entity that describes the service.
+
+=item * Event name
+
+Unique name within the event group. Describes the type of the event, such as
+C<maintenance>, C<downtime>. Events with the same names cannot overlap in
+time.
+
+=item * Start time
+
+Timestamp of the event start.
+
+=item * Duration
+
+Positive integer that specifies the length of the event in seconds.
+Zero duration means that the event has not yet finished.
+
+=item * Parameters
+
+Event-specific I<(name, value)> pairs.
+
+=back
+
+Events are uniquely identified by I<(Event group, Event name, Start time)>
+triple.
+
+
+=head2 Event summary reports
+
+Renderer should be able to display the events at different summary levels
+and in different combinations. Event reports should be specified by
+expressions, as follows:
+
+=over 4
+
+=item * Boolean operators
+
+C<downtime AND NOT maintenance>.
+
+=item * Time period
+
+C<(downtime AND NOT maintenance)[-2DAYS,NOW]>
+
+C<(downtime[-2DAYS,NOW] AND NOT maintenance AND
+NOT downtime[200309151200,200309151300])>
+
+=item * Arithmetic operations
+
+Sum of durations, substract of durations...
+
+=back
+
+=head2 Events generation
+
+Events may be generated by the following sources:
+
+=over 4
+
+=item * Collector
+
+SNMP collector may create events on some faulty conditions, like host
+unreachable, or on SNMP variables change, like interface status.
+Also it's possible to create an ICMP Echo collector type,
+which would generate events based on pinging the hosts.
+
+=item * Monitor
+
+Obviously, a new monitor action will be to create events.
+
+=item * Human operator
+
+First from commandline interface, and later from thr Web interface,
+the human operators may create the scheduled events, like maintenance
+outages. Security policy should protect certain types of events
+from human intervention.
+
+=back
+
+
+
+
+=head1 Author
+
+Copyright (c) 2003 Stanislav Sinyagin E<lt>ssinyagin@yahoo.comE<gt>
projects / freeside.git / blobdiff