my $self = shift;
my $TicketsObj = $self->TicketsObj;
- $TicketsObj->Limit(
- FIELD => 'Owner',
- VALUE => $TicketsObj->CurrentUser->id
- );
+ # if SystemUser does this search (as in QueueSummaryByLifecycle), they
+ # should get all tickets regardless of ownership
+ if ($TicketsObj->CurrentUser->id != RT->SystemUser->id) {
+ $TicketsObj->Limit(
+ FIELD => 'Owner',
+ VALUE => $TicketsObj->CurrentUser->id
+ );
+ }
$TicketsObj->Limit(
FIELD => 'Status',
OPERATOR => '!=',