}
###
+ #remove any declared non-customer addresses
+ ###
+
+ my $exclude_regexp = RT->Config->Get('NonCustomerEmailRegexp');
+ @Requestors = grep { not $_->EmailAddress =~ $exclude_regexp } @Requestors
+ if defined $exclude_regexp;
+
+ ###
#link ticket (and requestors) to customers
###
push( @results, $msg );
}
- # }}}
+ return (@results);
+}
+
+=head2 ProcessTicketDates (TicketObj => RT::Ticket, ARGSRef => {})
+
+Process updates to the Starts, Started, Told, Resolved, and WillResolve
+fields.
+
+=cut
+
+sub ProcessTicketDates {
+ my %args = (
+ TicketObj => undef,
+ ARGSRef => undef,
+ @_
+ );
+
+ my $Ticket = $args{'TicketObj'};
+ my $ARGSRef = $args{'ARGSRef'};
+ my (@results);
+
+ # {{{ Set date fields
+ my @date_fields = qw(
+ Told
+ Resolved
+ Starts
+ Started
+ Due
+ WillResolve
+ );
+
+ #Run through each field in this list. update the value if apropriate
+ foreach my $field (@date_fields) {
+ next unless exists $ARGSRef->{ $field . '_Date' };
+ next if $ARGSRef->{ $field . '_Date' } eq '';
+
+ my ( $code, $msg );
+
+ my $DateObj = RT::Date->new( $session{'CurrentUser'} );
+ $DateObj->Set(
+ Format => 'unknown',
+ Value => $ARGSRef->{ $field . '_Date' }
+ );
+
+ my $obj = $field . "Obj";
+ if ( ( defined $DateObj->Unix )
+ and ( $DateObj->Unix != $Ticket->$obj()->Unix() ) )
+ {
+ my $method = "Set$field";
+ my ( $code, $msg ) = $Ticket->$method( $DateObj->ISO );
+ push @results, "$msg";
+ }
+ }
+
+ # }}}
return (@results);
}
);
}
+=head2 ProcessUpdateMessage
+
+Takes paramhash with fields ARGSRef, TicketObj and SkipSignatureOnly.
+
+Don't write message if it only contains current user's signature and
+SkipSignatureOnly argument is true. Function anyway adds attachments
+and updates time worked field even if skips message. The default value
+is true.
+
+=cut
+
+# change from stock: if txn custom fields are set but there's no content
+# or attachment, create a Touch txn instead of doing nothing
+
+sub ProcessUpdateMessage {
+
+ my %args = (
+ ARGSRef => undef,
+ TicketObj => undef,
+ SkipSignatureOnly => 1,
+ @_
+ );
+
+ if ( $args{ARGSRef}->{'UpdateAttachments'}
+ && !keys %{ $args{ARGSRef}->{'UpdateAttachments'} } )
+ {
+ delete $args{ARGSRef}->{'UpdateAttachments'};
+ }
+
+ # Strip the signature
+ $args{ARGSRef}->{UpdateContent} = RT::Interface::Web::StripContent(
+ Content => $args{ARGSRef}->{UpdateContent},
+ ContentType => $args{ARGSRef}->{UpdateContentType},
+ StripSignature => $args{SkipSignatureOnly},
+ CurrentUser => $args{'TicketObj'}->CurrentUser,
+ );
+
+ my %txn_customfields;
+
+ foreach my $key ( keys %{ $args{ARGSRef} } ) {
+ if ( $key =~ /^(?:Object-RT::Transaction--)?CustomField-(\d+)/ ) {
+ next if $key =~ /(TimeUnits|Magic)$/;
+ $txn_customfields{$key} = $args{ARGSRef}->{$key};
+ }
+ }
+
+ # If, after stripping the signature, we have no message, create a
+ # Touch transaction if necessary
+ if ( not $args{ARGSRef}->{'UpdateAttachments'}
+ and not length $args{ARGSRef}->{'UpdateContent'} )
+ {
+ #if ( $args{ARGSRef}->{'UpdateTimeWorked'} ) {
+ # $args{ARGSRef}->{TimeWorked} = $args{TicketObj}->TimeWorked +
+ # delete $args{ARGSRef}->{'UpdateTimeWorked'};
+ # }
+
+ my $timetaken = $args{ARGSRef}->{'UpdateTimeWorked'};
+ if ( $timetaken or grep {length $_} values %txn_customfields ) {
+ my ( $Transaction, $Description, $Object ) =
+ $args{TicketObj}->Touch(
+ CustomFields => \%txn_customfields,
+ TimeTaken => $timetaken
+ );
+ return $Description;
+ }
+
+ return;
+ }
+
+ if ( $args{ARGSRef}->{'UpdateSubject'} eq $args{'TicketObj'}->Subject ) {
+ $args{ARGSRef}->{'UpdateSubject'} = undef;
+ }
+
+ my $Message = MakeMIMEEntity(
+ Subject => $args{ARGSRef}->{'UpdateSubject'},
+ Body => $args{ARGSRef}->{'UpdateContent'},
+ Type => $args{ARGSRef}->{'UpdateContentType'},
+ );
+
+ $Message->head->add( 'Message-ID' => Encode::encode_utf8(
+ RT::Interface::Email::GenMessageId( Ticket => $args{'TicketObj'} )
+ ) );
+ my $old_txn = RT::Transaction->new( $session{'CurrentUser'} );
+ if ( $args{ARGSRef}->{'QuoteTransaction'} ) {
+ $old_txn->Load( $args{ARGSRef}->{'QuoteTransaction'} );
+ } else {
+ $old_txn = $args{TicketObj}->Transactions->First();
+ }
+
+ if ( my $msg = $old_txn->Message->First ) {
+ RT::Interface::Email::SetInReplyTo(
+ Message => $Message,
+ InReplyTo => $msg
+ );
+ }
+
+ if ( $args{ARGSRef}->{'UpdateAttachments'} ) {
+ $Message->make_multipart;
+ $Message->add_part($_) foreach values %{ $args{ARGSRef}->{'UpdateAttachments'} };
+ }
+
+ if ( $args{ARGSRef}->{'AttachTickets'} ) {
+ require RT::Action::SendEmail;
+ RT::Action::SendEmail->AttachTickets( RT::Action::SendEmail->AttachTickets,
+ ref $args{ARGSRef}->{'AttachTickets'}
+ ? @{ $args{ARGSRef}->{'AttachTickets'} }
+ : ( $args{ARGSRef}->{'AttachTickets'} ) );
+ }
+
+ my $bcc = $args{ARGSRef}->{'UpdateBcc'};
+ my $cc = $args{ARGSRef}->{'UpdateCc'};
+
+ my %message_args = (
+ CcMessageTo => $cc,
+ BccMessageTo => $bcc,
+ Sign => $args{ARGSRef}->{'Sign'},
+ Encrypt => $args{ARGSRef}->{'Encrypt'},
+ MIMEObj => $Message,
+ TimeTaken => $args{ARGSRef}->{'UpdateTimeWorked'},
+ CustomFields => \%txn_customfields,
+ );
+
+ my @temp_squelch;
+ foreach my $type (qw(Cc AdminCc)) {
+ if (grep $_ eq $type || $_ eq ( $type . 's' ), @{ $args{ARGSRef}->{'SkipNotification'} || [] }) {
+ push @temp_squelch, map $_->address, Email::Address->parse( $message_args{$type} );
+ push @temp_squelch, $args{TicketObj}->$type->MemberEmailAddresses;
+ push @temp_squelch, $args{TicketObj}->QueueObj->$type->MemberEmailAddresses;
+ }
+ }
+ if (grep $_ eq 'Requestor' || $_ eq 'Requestors', @{ $args{ARGSRef}->{'SkipNotification'} || [] }) {
+ push @temp_squelch, map $_->address, Email::Address->parse( $message_args{Requestor} );
+ push @temp_squelch, $args{TicketObj}->Requestors->MemberEmailAddresses;
+ }
+
+ if (@temp_squelch) {
+ require RT::Action::SendEmail;
+ RT::Action::SendEmail->SquelchMailTo( RT::Action::SendEmail->SquelchMailTo, @temp_squelch );
+ }
+
+ unless ( $args{'ARGSRef'}->{'UpdateIgnoreAddressCheckboxes'} ) {
+ foreach my $key ( keys %{ $args{ARGSRef} } ) {
+ next unless $key =~ /^Update(Cc|Bcc)-(.*)$/;
+
+ my $var = ucfirst($1) . 'MessageTo';
+ my $value = $2;
+ if ( $message_args{$var} ) {
+ $message_args{$var} .= ", $value";
+ } else {
+ $message_args{$var} = $value;
+ }
+ }
+ }
+
+ my @results;
+ # Do the update via the appropriate Ticket method
+ if ( $args{ARGSRef}->{'UpdateType'} =~ /^(private|public)$/ ) {
+ my ( $Transaction, $Description, $Object ) =
+ $args{TicketObj}->Comment(%message_args);
+ push( @results, $Description );
+ #$Object->UpdateCustomFields( ARGSRef => $args{ARGSRef} ) if $Object;
+ } elsif ( $args{ARGSRef}->{'UpdateType'} eq 'response' ) {
+ my ( $Transaction, $Description, $Object ) =
+ $args{TicketObj}->Correspond(%message_args);
+ push( @results, $Description );
+ #$Object->UpdateCustomFields( ARGSRef => $args{ARGSRef} ) if $Object;
+ } else {
+ push( @results,
+ loc("Update type was neither correspondence nor comment.") . " " . loc("Update not recorded.") );
+ }
+ return @results;
+}
+
1;
projects / freeside.git / blobdiff