use Mail::Address;
use MIME::Entity;
use RT::EmailParser;
-
+use File::Temp;
BEGIN {
use Exporter ();
use vars qw ($VERSION @ISA @EXPORT @EXPORT_OK %EXPORT_TAGS);
# set the version for version checking
- $VERSION = do { my @r = (q$Revision: 1.1.1.1 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
+ $VERSION = do { my @r = (q$Revision: 1.1.1.2 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
@ISA = qw(Exporter);
Subject => 'There has been an error',
Explanation => 'Unexplained error',
MIMEObj => undef,
+ Attach => undef,
LogLevel => 'crit',
@_);
$mimeobj->sync_headers();
$entity->add_part($mimeobj);
}
-
+
+ if ($args{'Attach'}) {
+ $entity->attach(Data => $args{'Attach'}, Type => 'message/rfc822');
+
+ }
+
+
if ($RT::MailCommand eq 'sendmailpipe') {
open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
print MAIL $entity->as_string;
my ($Username, $Address, $Name, $ErrorsTo, $entity) = @_;
my $NewUser = RT::User->new($RT::SystemUser);
- # This data is tainted by some Very Broken mailers.
- # (Sometimes they send raw ISO 8859-1 data here. fear that.
- require Encode;
- $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username;
- $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name;
-
my ($Val, $Message) =
$NewUser->Create(Name => ($Username || $Address),
EmailAddress => $Address,
-=head2 Gateway
+=head2 Gateway ARGSREF
+
+
+Takes parameters:
+
+ action
+ queue
+ message
+
This performs all the "guts" of the mail rt-mailgate program, and is
designed to be called from the web interface with a message, user
object, and so on.
+Returns:
+
+ An array of:
+
+ (status code, message, optional ticket object)
+
+ status code is a numeric value.
+
+ for temporary failures, status code should be -75
+
+ for permanent failures which are handled by RT, status code should be 0
+
+ for succces, the status code should be 1
+
+
+
=cut
sub Gateway {
- my %args = ( message => undef,
- queue => 1,
- action => 'correspond',
- ticket => undef,
- @_ );
+ my $argsref = shift;
+
+ my %args = %$argsref;
+
+ # Set some reasonable defaults
+ $args{'action'} = 'correspond' unless ( $args{'action'} );
+ $args{'queue'} = '1' unless ( $args{'queue'} );
# Validate the action
unless ( $args{'action'} =~ /^(comment|correspond|action)$/ ) {
# Can't safely loc this. What object do we loc around?
- return ( 0, "Invalid 'action' parameter", undef );
+ $RT::Logger->crit("Mail gateway called with an invalid action paramenter '".$args{'action'}."' for queue '".$args{'queue'}."'");
+
+ return ( -75, "Invalid 'action' parameter", undef );
}
my $parser = RT::EmailParser->new();
- $parser->ParseMIMEEntityFromScalar( $args{'message'} );
+ my ( $fh, $temp_file );
+ for ( 1 .. 10 ) {
+
+ # on NFS and NTFS, it is possible that tempfile() conflicts
+ # with other processes, causing a race condition. we try to
+ # accommodate this by pausing and retrying.
+ last if ( $fh, $temp_file ) = eval { File::Temp::tempfile(undef, UNLINK => 0) };
+ sleep 1;
+ }
+ if ($fh) {
+ binmode $fh; #thank you, windows
+ $fh->autoflush(1);
+ print $fh $args{'message'};
+ close($fh);
+
+ if ( -f $temp_file ) {
+ $parser->ParseMIMEEntityFromFile($temp_file);
+ File::Temp::unlink0( $fh, $temp_file );
+ if ($parser->Entity) {
+ delete $args{'message'};
+ }
+ }
+
+ }
+
+ #If for some reason we weren't able to parse the message using a temp file
+ # try it with a scalar
+ if ($args{'message'}) {
+ $parser->ParseMIMEEntityFromScalar($args{'message'});
+
+ }
+
+ if (!$parser->Entity()) {
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: Unparseable message",
+ Explanation => "RT couldn't process the message below",
+ Attach => $args{'message'}
+ );
+
+ return(0,"Failed to parse this message. Something is likely badly wrong with the message");
+ }
my $Message = $parser->Entity();
- my $head = $Message->head;
+ my $head = $Message->head;
my ( $CurrentUser, $AuthStat, $status, $error );
+ # Initalize AuthStat so comparisons work correctly
+ $AuthStat = -9999999;
+
my $ErrorsTo = ParseErrorsToAddressFromHead($head);
my $MessageId = $head->get('Message-Id')
my $Subject = $head->get('Subject') || '';
chomp $Subject;
-
$args{'ticket'} ||= $parser->ParseTicketId($Subject);
my $SystemTicket;
- if ($args{'ticket'} ) {
+ if ( $args{'ticket'} ) {
$SystemTicket = RT::Ticket->new($RT::SystemUser);
- $SystemTicket->Load($args{'ticket'});
+ $SystemTicket->Load( $args{'ticket'} );
}
#Set up a queue object
my $SystemQueueObj = RT::Queue->new($RT::SystemUser);
$SystemQueueObj->Load( $args{'queue'} );
-
# We can safely have no queue of we have a known-good ticket
unless ( $args{'ticket'} || $SystemQueueObj->id ) {
- MailError(
- To => $RT::OwnerEmail,
- Subject => "RT Bounce: $Subject",
- Explanation => "RT couldn't find the queue: " . $args{'queue'},
- MIMEObj => $Message );
- return ( 0, "RT couldn't find the queue: " . $args{'queue'}, undef );
+ return ( -75, "RT couldn't find the queue: " . $args{'queue'}, undef );
}
# Authentication Level
- # -1 - Get out. this user has been explicitly declined
+ # -1 - Get out. this user has been explicitly declined
# 0 - User may not do anything (Not used at the moment)
# 1 - Normal user
# 2 - User is allowed to specify status updates etc. a la enhanced-mailgate
- push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
+ push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
+
# Since this needs loading, no matter what
for (@RT::MailPlugins) {
}
}
- ( $CurrentUser, $NewAuthStat ) = $Code->( Message => $Message,
- CurrentUser => $CurrentUser,
- AuthLevel => $AuthStat,
- Action => $args{'action'},
- Ticket => $SystemTicket,
- Queue => $SystemQueueObj );
+ ( $CurrentUser, $NewAuthStat ) = $Code->(
+ Message => $Message,
+ CurrentUser => $CurrentUser,
+ AuthLevel => $AuthStat,
+ Action => $args{'action'},
+ Ticket => $SystemTicket,
+ Queue => $SystemQueueObj
+ );
+
+ # If a module returns a "-1" then we discard the ticket, so.
+ $AuthStat = -1 if $NewAuthStat == -1;
# You get the highest level of authentication you were assigned.
- last if $AuthStat == -1;
$AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
+ last if $AuthStat == -1;
}
# {{{ If authentication fails and no new user was created, get out.
if ( !$CurrentUser or !$CurrentUser->Id or $AuthStat == -1 ) {
# If the plugins refused to create one, they lose.
- MailError(
- Subject => "Could not load a valid user",
- Explanation => <<EOT,
+ unless ( $AuthStat == -1 ) {
+
+ # Notify the RT Admin of the failure.
+ # XXX Should this be configurable?
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
RT could not load a valid user, and RT's configuration does not allow
-for the creation of a new user for your email.
+for the creation of a new user for this email ($ErrorsTo).
-Your RT administrator needs to grant 'Everyone' the right 'CreateTicket'
-for this queue.
+You might need to grant 'Everyone' the right 'CreateTicket' for the
+queue @{[$args{'queue'}]}.
EOT
- MIMEObj => $Message,
- LogLevel => 'error' )
- unless $AuthStat == -1;
+ MIMEObj => $Message,
+ LogLevel => 'error'
+ );
+
+ # Also notify the requestor that his request has been dropped.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for your email.
+
+EOT
+ MIMEObj => $Message,
+ LogLevel => 'error'
+ );
+ }
return ( 0, "Could not load a valid user", undef );
}
# {{{ Drop it if it's disallowed
if ( $AuthStat == 0 ) {
MailError(
- To => $ErrorsTo,
- Subject => "Permission Denied",
- Explanation => "You do not have permission to communicate with RT",
- MIMEObj => $Message );
+ To => $ErrorsTo,
+ Subject => "Permission Denied",
+ Explanation => "You do not have permission to communicate with RT",
+ MIMEObj => $Message
+ );
}
# }}}
#Should we mail it to RTOwner?
if ($RT::LoopsToRTOwner) {
- MailError( To => $RT::OwnerEmail,
- Subject => "RT Bounce: $Subject",
- Explanation => "RT thinks this message may be a bounce",
- MIMEObj => $Message );
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: $Subject",
+ Explanation => "RT thinks this message may be a bounce",
+ MIMEObj => $Message
+ );
#Do we actually want to store it?
return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
# {{{ Squelch replies if necessary
# Don't let the user stuff the RT-Squelch-Replies-To header.
if ( $head->get('RT-Squelch-Replies-To') ) {
- $head->add( 'RT-Relocated-Squelch-Replies-To',
- $head->get('RT-Squelch-Replies-To') );
+ $head->add(
+ 'RT-Relocated-Squelch-Replies-To',
+ $head->get('RT-Squelch-Replies-To')
+ );
$head->delete('RT-Squelch-Replies-To');
}
my @Requestors = ( $CurrentUser->id );
if ($RT::ParseNewMessageForTicketCcs) {
- @Cc = ParseCcAddressesFromHead( Head => $head,
- CurrentUser => $CurrentUser,
- QueueObj => $SystemQueueObj );
+ @Cc = ParseCcAddressesFromHead(
+ Head => $head,
+ CurrentUser => $CurrentUser,
+ QueueObj => $SystemQueueObj
+ );
}
my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
- Queue => $SystemQueueObj->Id,
- Subject => $Subject,
- Requestor => \@Requestors,
- Cc => \@Cc,
- MIMEObj => $Message );
+ Queue => $SystemQueueObj->Id,
+ Subject => $Subject,
+ Requestor => \@Requestors,
+ Cc => \@Cc,
+ MIMEObj => $Message
+ );
if ( $id == 0 ) {
- MailError( To => $ErrorsTo,
- Subject => "Ticket creation failed",
- Explanation => $ErrStr,
- MIMEObj => $Message );
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket creation failed",
+ Explanation => $ErrStr,
+ MIMEObj => $Message
+ );
$RT::Logger->error("Create failed: $id / $Transaction / $ErrStr ");
return ( 0, "Ticket creation failed", $Ticket );
}
# If the action is comment, add a comment.
elsif ( $args{'action'} =~ /^(comment|correspond)$/i ) {
- $Ticket->Load($args{'ticket'});
+ $Ticket->Load( $args{'ticket'} );
unless ( $Ticket->Id ) {
- my $message = "Could not find a ticket with id ".$args{'ticket'};
- MailError( To => $ErrorsTo,
- Subject => "Message not recorded",
- Explanation => $message,
- MIMEObj => $Message );
-
- return ( 0, $message);
+ my $message = "Could not find a ticket with id " . $args{'ticket'};
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $message,
+ MIMEObj => $Message
+ );
+
+ return ( 0, $message );
}
my ( $status, $msg );
unless ($status) {
#Warn the sender that we couldn't actually submit the comment.
- MailError( To => $ErrorsTo,
- Subject => "Message not recorded",
- Explanation => $msg,
- MIMEObj => $Message );
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
return ( 0, "Message not recorded", $Ticket );
}
}
else {
#Return mail to the sender with an error
- MailError( To => $ErrorsTo,
- Subject => "RT Configuration error",
- Explanation => "'"
- . $args{'action'}
- . "' not a recognized action."
- . " Your RT administrator has misconfigured "
- . "the mail aliases which invoke RT",
- MIMEObj => $Message );
+ MailError(
+ To => $ErrorsTo,
+ Subject => "RT Configuration error",
+ Explanation => "'"
+ . $args{'action'}
+ . "' not a recognized action."
+ . " Your RT administrator has misconfigured "
+ . "the mail aliases which invoke RT",
+ MIMEObj => $Message
+ );
$RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
- return ( 0, "Configuration error: " . $args{'action'} . " not a recognized action", $Ticket );
+ return (
+ -75,
+ "Configuration error: "
+ . $args{'action'}
+ . " not a recognized action",
+ $Ticket
+ );
}
-
-return ( 1, "Success", $Ticket );
+ return ( 1, "Success", $Ticket );
}
eval "require RT::Interface::Email_Vendor";
projects / freeside.git / blobdiff