Set($UseSQLForACLChecks, undef);
+=item C<$TicketsItemMapSize>
+
+In RT at display page of a ticket and there is the current search,
+then links for first, next, previous and last ticket are shown in
+the menu.
+
+To build full map RT has to fetch full result set out of DB what can
+eat lots of resourses. Using this option it's possible to limit number
+of tickets fetched.
+
+Set C<$TicketsItemMapSize> to number of tickets you want RT to look
+at to build the map. If full result set is bigger than that number
+then there would be no 'last' link in the menu.
+
+Set this to zero to return back to old behaviour.
+
+=cut
+
+Set($TicketsItemMapSize, 1000);
+
=back
=head1 Incoming Mail Gateway Configuration
avoid sending mail to itself. It will also hide RT addresses from the list of
"One-time Cc" and Bcc lists on ticket reply.
+If you have a number of addresses configured in your RT database already, you
+can generate a naive first pass regexp by using
+
+ perl etc/upgrade/generate-rtaddressregexp
+
+=cut
+
+Set($RTAddressRegexp , undef);
+
+=item C<$IgnoreCcRegexp>
+
+C<$IgnoreCcRegexp> is a regexp to exclude addresses from automatic addition
+to the Cc list. Use this for addresses that are I<not> received by RT but
+are sometimes added to Cc lists by mistake. Unlike C<$RTAddressRegexp>,
+these addresses can still receive email from RT otherwise.
+
=cut
-Set($RTAddressRegexp , '^rt\@example.com$');
+Set($IgnoreCcRegexp, undef);
=item C<$CanonicalizeEmailAddressMatch>, C<$CanonicalizeEmailAddressReplace>
Set($CanonicalizeOnCreate, 0);
-=item C<$SenderMustExistInExternalDatabase>
-
-If C<$SenderMustExistInExternalDatabase> is true, RT will refuse to
-create non-privileged accounts for unknown users if you are using
-the C<$LookupSenderInExternalDatabase> option.
-Instead, an error message will be mailed and RT will forward the
-message to C<$RTOwner>.
-
-If you are not using C<$LookupSenderInExternalDatabase>, this option
-has no effect.
-
-If you define an AutoRejectRequest template, RT will use this
-template for the rejection message.
-
-=cut
-
-Set($SenderMustExistInExternalDatabase , undef);
-
=item C<$ValidateUserEmailAddresses>
If C<$ValidateUserEmailAddresses> is true, RT will refuse to create users with
Set($ValidateUserEmailAddresses, undef);
+=item C<$NonCustomerEmailRegexp>
+
+Normally, when a ticket is linked to a customer, any requestors on that
+ticket that didn't previously have customer memberships are linked to
+the customer also. C<$NonCustomerEmailRegexp> is a regexp for email
+addresses that should I<not> automatically be linked to a customer in
+this way.
+
+=cut
+
+Set($NonCustomerEmailRegexp, undef);
+
=item C<@MailPlugins>
C<@MailPlugins> is a list of auth plugins for L<RT::Interface::Email>
Note that you should remove the '-t' from C<$SendmailArguments>
if you use 'sendmail' rather than 'sendmailpipe'
+For testing purposes, or to simply disable sending mail out into the world, you
+can set C<$MailCommand> to 'testfile' which writes all mail to a temporary
+file. RT will log the location of the temporary file so you can extract mail
+from it afterwards.
+
=cut
Set($MailCommand , 'sendmailpipe');
=item C<$OverrideOutgoingMailFrom>
C<$OverrideOutgoingMailFrom> is used for overwriting the Correspond
-address of the queue. The option is a hash reference of queue name to
-email address.
+address of the queue as it is handed to sendmail -f. This helps force
+the From_ header away from www-data or other email addresses that show
+up in the "Sent by" line in Outlook.
+
+The option is a hash reference of queue name to email address.
If there is no ticket involved, then the value of the C<Default> key will be
used.
=back
+=item C<$DefaultMailPrecedence>
+
+C<$DefaultMailPrecedence> is used to control the default
+Precedence level of outgoing mail where none is specified.
+By default it is C<bulk>, but if you only send mail to
+your staff, you may wish to change it.
+
+Note that you can set the precedence of individual templates
+by including an explicit Precedence header.
+
+If you set this value to C<undef> then we do not set a default
+Precedence header to outgoing mail. However, if there already is a
+Precedence header it will be preserved.
+
+=cut
+
+Set($DefaultMailPrecedence, 'bulk');
+
+=back
+
+=item C<$DefaultErrorMailPrecedence>
+
+C<$DefaultErrorMailPrecedence> is used to control the default
+Precedence level of outgoing mail that indicates some kind of
+error condition. By default it is C<bulk>, but if you only send
+mail to your staff, you may wish to change it.
+
+If you set this value to C<undef> then we do not add a Precedence
+header to error mail.
+
+=cut
+
+Set($DefaultErrorMailPrecedence, 'bulk');
+
+=back
+
+=item C<$UseOriginatorHeader>
+
+C<$UseOriginatorHeader> is used to control the insertion of an
+RT-Originator Header in every outgoing mail, containing the
+mail address of the transaction creator.
+
+=cut
+
+Set($UseOriginatorHeader, 1);
+
+=back
+
=head1 Sendmail Configuration
These options only take effect if C<$MailCommand> is 'sendmail' or
=item C<$FriendlyToLineFormat>
-C<sprintf()> format of the friendly 'From:' header; its arguments
+C<sprintf()> format of the friendly 'To:' header; its arguments
are WatcherType and TicketId.
=cut
3.4-compat A 3.4 compatibility stylesheet to make RT look
(mostly) like 3.4
+This bundled distibution of RT also includes (enabled by default):
+ freeside2.1 Integration with Freeside
+
This value actually specifies a directory in F<share/html/NoAuth/css/>
from which RT will try to load the file main.css (which should
@import any other files the stylesheet needs). This allows you to
=cut
-Set($WebDefaultStylesheet, 'web2');
+Set($WebDefaultStylesheet, 'freeside2.1');
=item C<$UsernameFormat>
=cut
-Set($UsernameFormat, 'concise');
+Set($UsernameFormat, 'verbose');
=item C<$WebDomain>
Set($LogoURL, RT->Config->Get('WebImagesURL') . "bplogo.gif");
+=item C<$LogoLinkURL>
+
+C<$LogoLinkURL> is the URL that the RT logo hyperlinks to.
+
+=cut
+
+Set($LogoLinkURL, "http://bestpractical.com");
+
+=item C<$LogoAltText>
+
+C<$LogoAltText> is a string of text for the alt-text of the logo. It
+will be passed through C<loc> for localization.
+
+=cut
+
+Set($LogoAltText, "Best Practical Solutions, LLC corporate logo");
+
+=item C<$LogoImageHeight>
+
+C<$LogoImageHeight> is the value of the C<height> attribute of the logo
+C<img> tag.
+
+=cut
+
+Set($LogoImageHeight, 33);
+
+=item C<$LogoImageWidth>
+
+C<$LogoImageWidth> is the value of the C<width> attribute of the logo
+C<img> tag.
+
+=cut
+
+Set($LogoImageWidth, 177);
+
=item C<$WebNoAuthRegex>
What portion of RT's URL space should not require authentication.
Set($MessageBoxIncludeSignature, 1);
+=item C<$MessageBoxIncludeSignatureOnComment>
+
+Should your user's signatures (from their Preferences page) be included in Comments. Setting this to false overrides C<$MessageBoxIncludeSignature>.
+
+=cut
+
+Set($MessageBoxIncludeSignatureOnComment, 1);
+
=item C<$WikiImplicitLinks>
Support implicit links in WikiText custom fields? A true value
Set($TrustHTMLAttachments, undef);
+=item C<$AlwaysDownloadAttachments>
+
+Always download attachments, regardless of content type. If set,
+this overrides C<TrustHTMLAttachments>.
+
+=cut
+
+Set($AlwaysDownloadAttachments, undef);
+
+=item C<$AttachmentUnits>
+
+Controls the units (kilobytes or bytes) that attachment sizes use
+for display. The default is to display kilobytes if the attachment
+is larger than 1024 bytes, bytes otherwise. If you set
+C<$AttachmentUnits> to C<'k'> then attachment sizes will always be
+displayed in kilobytes. If set to C<'b'>, then sizes will be bytes.
+
+=cut
+
+Set($AttachmentUnits, undef);
+
+=item C<$EditCustomFieldsSingleColumn>
+
+When displaying a list of Ticket Custom Fields for editing, RT defaults
+to a 2 column list. If you set this to 1, it will instead display the
+Custom Fields in a single column.
+
+=cut
+
+Set($EditCustomFieldsSingleColumn, 0);
+
=item C<$RedistributeAutoGeneratedMessages>
Should RT redistribute correspondence that it identifies as
Set($AutoLogoff, 0);
+=item C<$LogoutRefresh>
+
+The number of seconds to wait after logout before sending the user to the
+login page. By default, 1 second, though you may want to increase this if
+you display additional information on the logout page.
+
+=cut
+
+Set($LogoutRefresh, 1);
+
=item C<$WebSecureCookies>
By default, RT's session cookie isn't marked as "secure" Some web browsers
Set($SearchResultsRefreshInterval, 0);
+=item C<$ResolveDefaultUpdateType>
+
+Set the default Update Type when clicking the Resolve link in the Ticket
+links tab.
+
+ Comment Comments (Not sent to requestors)
+ Respond Reply to requestors
+
+=cut
+
+Set($ResolveDefaultUpdateType, 'Comment');
+
+=item C<$SuppressAutoOpenOnUpdate>
+
+When users click Comment or Reply on a new ticket in the web UI, the default
+status for the ticket gets set to 'open' if the status is currently 'new'.
+Setting this option to 1 will suppress that behavior and leave the default
+status as 'new'. This option can be overridden by users in their preferences.
+
+=cut
+
+Set($SuppressAutoOpenOnUpdate, 0);
+
=item C<$OldestTransactionsFirst>
By default, RT shows newest transactions at the bottom of the ticket
=cut
-Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]);
+Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]);
=item C<@MasonParameters>
Set ($DefaultSearchResultFormat, qq{
'<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
'<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
+ Customer,
Status,
- QueueName,
+ QueueName,
OwnerName,
Priority,
'__NEWLINE__',
- '',
+ '',
'<small>__Requestors__</small>',
+ '<small>__CustomerTags__</small>',
'<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>',
Requestors,
OwnerName});
+=item C<%AdminSearchResultFormat>
+
+In admin interface format strings similar to tickets search result
+formats are used. Use C<%AdminSearchResultFormat> to define format
+strings per RT class.
+
+=cut
+
+Set(%AdminSearchResultFormat,
+ Queues =>
+ q{'<a href="__WebPath__/Admin/Queues/Modify.html?id=__id__">__id__</a>/TITLE:#'}
+ .q{,'<a href="__WebPath__/Admin/Queues/Modify.html?id=__id__">__Name__</a>/TITLE:Name'}
+ .q{,__Description__,__Address__,__Priority__,__DefaultDueIn__,__Disabled__},
+
+ Groups =>
+ q{'<a href="__WebPath__/Admin/Groups/Modify.html?id=__id__">__id__</a>/TITLE:#'}
+ .q{,'<a href="__WebPath__/Admin/Groups/Modify.html?id=__id__">__Name__</a>/TITLE:Name'}
+ .q{,'__Description__'},
+
+ Users =>
+ q{'<a href="__WebPath__/Admin/Users/Modify.html?id=__id__">__id__</a>/TITLE:#'}
+ .q{,'<a href="__WebPath__/Admin/Users/Modify.html?id=__id__">__Name__</a>/TITLE:Name'}
+ .q{,__RealName__, __EmailAddress__},
+
+ CustomFields =>
+ q{'<a href="__WebPath__/Admin/CustomFields/Modify.html?id=__id__">__id__</a>/TITLE:#'}
+ .q{,'<a href="__WebPath__/Admin/CustomFields/Modify.html?id=__id__">__Name__</a>/TITLE:Name'}
+ .q{,__AppliedTo__, __FriendlyType__, __FriendlyPattern__},
+
+ Scrips =>
+ q{'<a href="__WebPath__/__WebRequestPathDir__/Scrip.html?id=__id__&Queue=__QueueId__">__id__</a>/TITLE:#'}
+ .q{,'<a href="__WebPath__/__WebRequestPathDir__/Scrip.html?id=__id__&Queue=__QueueId__">__Description__</a>/TITLE:Description'}
+ .q{,__Stage__, __Condition__, __Action__, __Template__},
+
+ Templates =>
+ q{'<a href="__WebPath__/__WebRequestPathDir__/Template.html?Queue=__QueueId__&Template=__id__">__id__</a>/TITLE:#'}
+ .q{,'<a href="__WebPath__/__WebRequestPathDir__/Template.html?Queue=__QueueId__&Template=__id__">__Name__</a>/TITLE:Name'}
+ .q{,'__Description__'},
+);
+
=item C<$SuppressInlineTextFiles>
If C<$SuppressInlineTextFiles> is set to a true value, then uploaded
Set($DontSearchFileAttachments, undef);
-=item C<$ChartFont>
+=item C<%ChartFont>
+
+The L<GD> module (which RT uses for graphs) ships with a builtin font
+that doesn't have full Unicode support. You can use a given TrueType font
+for a specific language by setting %ChartFont to (language =E<gt> the
+absolute path of a font) pairs. Your GD library must have support for
+TrueType fonts to use this option. If there is no entry for a language
+in the hash then font with 'others' key is used.
-The L<GD> module (which RT uses for graphs) uses a builtin font that doesn't
-have full Unicode support. You can use a particular TrueType font by setting
-$ChartFont to the absolute path of that font. Your GD library must have
-support for TrueType fonts to use this option.
+RT comes with two TrueType fonts covering most available languages.
=cut
-Set($ChartFont, undef);
+Set(
+ %ChartFont,
+ 'zh-cn' => "$RT::BasePath/share/fonts/DroidSansFallback.ttf",
+ 'zh-tw' => "$RT::BasePath/share/fonts/DroidSansFallback.ttf",
+ 'ja' => "$RT::BasePath/share/fonts/DroidSansFallback.ttf",
+ 'others' => "$RT::BasePath/share/fonts/DroidSans.ttf",
+);
+
+=item C<$ChartsTimezonesInDB>
+
+RT stores dates using the UTC timezone in the DB, so charts grouped
+by dates and time are not representative. Set C<$ChartsTimezonesInDB>
+to a true value to enable timezone conversions using your DB's
+capabilities. You may need to do some work on the DB side to use this
+feature, read more in F<docs/timezones_in_charts.pod>.
+
+At this time, this feature only applies to MySQL and PostgreSQL.
+=cut
+
+Set( $ChartsTimezonesInDB, 0 );
=item C<@Active_MakeClicky>
Set($DefaultTimeUnitsToHours, 0);
+=item C<$SimpleSearchIncludeResolved>
+
+By default, the simple ticket search in the top bar excludes "resolved" tickets
+unless a status argument is specified. Set this to a true value to include
+them.
+
+=cut
+
+Set($SimpleSearchIncludeResolved, 0);
+
=back
=head1 L<Net::Server> (rt-server) Configuration
=head1 Approval Configuration
-Configration for the approvl system
+Configuration for the approval system
=over 4
=cut
-Set(@CustomFieldValuesSources, ());
+Set(@CustomFieldValuesSources, ('RT::CustomFieldValues::Queues'));
=item C<$CanonicalizeRedirectURLs>
=cut
-Set(@Plugins, ());
+Set(@Plugins, (qw(RTx::Calendar
+ RT::Extension::MobileUI))); #RTx::Checklist ));
=back
projects / freeside.git / blobdiff