-# BEGIN LICENSE BLOCK
+# {{{ BEGIN BPS TAGGED BLOCK
#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC
+# <jesse@bestpractical.com>
#
-# (Except where explictly superceded by other copyright notices)
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
#
#
-# END LICENSE BLOCK
-
+# CONTRIBUTION SUBMISSION POLICY:
+#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# }}} END BPS TAGGED BLOCK
RT is an enterprise-grade issue tracking system. It allows
organizations to keep track of their to-do lists, who is working
on which tasks, what's already been done, and when tasks were
General Public License (GPL), so it doesn't cost anything to set
up and use.
+RT is commercially supported software. To purchase support, training,
+custom development or professional services, please write to
+sales@bestpractical.com.
Jesse Vincent
Best Practical Solutions, LLC
- March 2003
+ June 2004
+
REQUIRED PACKAGES:
------------------
o Perl 5.8.3 or later (http://www.perl.com).
- (If you intend to use the FastCGI or SpeedyCGI support, you
- need to make sure that perl has been built with support for
- setgid perl scripts.)`
-
- Perl versions prior to 5.8.3 contain bugs that could result in data
- corruption. We recommend strongly that you use 5.8.3 or newer.
-
- Perl 5.6.1 is currently deprecated and will be officially desupported
- in a future release
+ Perl versions prior to 5.8.3 contain bugs that could result
+ in data corruption. We recommend strongly that you use 5.8.3
+ or newer. RT may function with perl 5.8.0 and later, but
+ is unsupported in that configuration.
o A DB backend; MySQL is recommended ( http://www.mysql.com )
- Currently supported: Mysql 4.0.13 or later.
+ Currently supported: Mysql 4.0.13 or later with InnoDB support.
Postgres 7.2 or later.
Oracle 9iR2.
+ Beta-quality support for Informix and SQLite is also available.
+
o Apache version 1.3.x or 2.x (http://httpd.apache.org)
with mod_perl -- (http://perl.apache.org )
mod_perl 1.x must be build with EVERYTHING=1
- RT's FastCGI handler runs setgid to the 'rt' group to
- protect RT's database password. You may need to install
- a special "suidperl" package or reconfigure your perl
- setup to support "setuid scripts" if you intend to use RT
- with FastCGI.
-
- Debian GNU/* 3.0+: the package which installs suidperl is
- called perl-suid, and should work without any tweaking.
-
- FreeBSD 4.2+: the package is called sperl, and should
- install a suidperl that just works
-
- Conectiva Linux 6.0+: suidperl is installed by default when
- perl is installed, but the program /bin/suidperl is not setuid.
- You must use chmod to make it setuid.
-
-
+ RT's FastCGI handler needs to access RT's configuration file.
o Various and sundry perl modules
A tool included with RT takes care of the installation of
GENERAL INSTALLATION
--------------------
-This is a rough guide to installing RT. For more detail, you'll want
-to read 'Chapter 2: Installing' in RT's manual, available at
-http://www.bestpractical.com/rt
+This is a rough guide to installing RT. For more detail, you'll
+want to read a more comprehensive installation guide at:
+
+ http://wiki.bestpractical.com/index.cgi?InstallationGuides
1 Unpack this distribution SOMWHERE OTHER THAN where you want to install RT
./configure --help to see the list of options
./configure (with the flags you want)
-3 Satisfy RT's myriad dependencies.
+3 Make sure that RT has everything it needs to run:
-3.1 Check for compliance:
-
- perl sbin/rt-test-dependencies \
- --with-<databasename> --with-<web-environment>
+3.1 Check for missing dependencies:
- databasename is one of: mysql, postgres, oracle
- web-environment is one of: fastcgi, modperl1, modperl2
+ make testdeps
3.2 If there are unsatisfied dependencies, install them by hand or run:
- perl sbin/rt-test-dependencies \
- --with-<databasename> --with-<web-environment> --install
-
+ make fixdeps
3.3 Check to make sure everything was installed properly:
+
+ make testdeps
- perl sbin/rt-test-dependencies \
- --with-<databasename> --with-<web-environment>
+ It might sometimes be necessary to run "make fixdeps" several times
+ to install all necessary perl modules.
4 Create a group called 'rt'
5a FOR A NEW INSTALLATION:
As root, type:
- make install (replace "make" with the local name for
- Make, if you need to)
-
+ make install
make initialize-database
-
If the make fails, type:
make dropdb
and start over from step 5a
-5b FOR UPGRADING: (Within the RT 3.0.x series)
-
+5b FOR UPGRADING: (Within the RT 3.x series)
Read through the UPGRADING document included in this distribution.
- It may contain important instructions for updating your database
+ It may contain important instructions which will help you upgrade
+ RT safely.
As root, type:
- make upgrade (replace "make" with the local name for
- Make, if you need to)
+ make upgrade
This will build new binaries, config files and libraries without
overwriting your RT database.
-
- It may then instruct you to update your RT system database objects
+
+ You may also need to update RT's database. To find out, type:
+
+ ls etc/upgrade
+
+ For each item in that directory whose name is greater than
+ your previously installed RT version, run:
+ /opt/rt3/sbin/rt-setup-database --action schema \
+ --datadir etc/upgrade/<version>
+ /opt/rt3/sbin/rt-setup-database --action acl \
+ --datadir etc/upgrade/<version>
+ /opt/rt3/sbin/rt-setup-database --action insert \
+ --datadir etc/upgrade/<version>
+
5c FOR UPGRADING: (From RT 2.0.x)
THE WEB INTERFACE
-----------------
-RT's web interface is based around HTML::Mason, which works best with the mod_perl
-perl interpreter within Apache httpd. Alternatively, support for the FastCGI
-(and plain CGI) interface is also provided as 'bin/mason_handler.fcgi'.
+RT's web interface is based around HTML::Mason, which works well with
+the mod_perl perl interpreter within Apache httpd and FastCGI
+
+mod_perl
+--------
-Apache
- You'll need to add a few lines to your httpd.conf telling it about RT:
+To install RT with mod_perl, you'll need to add a few lines to your
+Apache configuration file telling it about RT:
<VirtualHost your.ip.address>
ServerName your.rt.server.hostname
</Location>
</VirtualHost>
+FastCGI
+-------
+
+Installation with FastCGI is a little bit more complex and is documented
+in detail at http://wiki.bestpractical.com/index.cgi?FastCGIConfiguration
+
+In the most basic configuration, you can set up your webserver to run
+as a user who is a member of the "rt" unix group so that the FastCGI script
+can read RT's configuration file. It's important to understand the security
+implications of this configuration, which are discussed in the document
+mentioned above.
+
+To install RT with FastCGI, you'll need to add a few lines to your
+Apache configuration file telling it about RT:
+
+<VirtualHost rt.example.com>
+
+ # Pass through requests to display images
+ Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
+
+ # Tell FastCGI to put its temporary files somewhere sane.
+ FastCgiIpcDir /tmp
+
+ FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
+
+ AddHandler fastcgi-script fcgi
+ ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
+
+</VirtualHost>
+
SETTING UP THE MAIL GATEWAY
---------------------------
+RT can accept incoming email using a simple program run as a "pipe"
+by your mail server.
+
An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.
BUGS
----
-To report a bug, send email to rt-3.0-bugs@fsck.com.
+To report a bug, send email to rt-bugs@fsck.com.
GETTING HELP
------------
If RT is mission-critical for you or if you use it heavily, we recommend that
you purchase a commercial support contract. Details on support contracts
-are available at http://www.bestpractical.com.
+are available at http://www.bestpractical.com or by writing to
+sales@bestpractical.com.
If you're interested in having RT extended or customized or would like more
information about commercial support options, please send email to
To keep up to date on the latest RT tips, techniques and extensions,
you probably want to join the rt-users mailing list. Send a message to:
- rt-users-request@lists.fsck.com
+ rt-users-request@lists.bestpractical.com
With the body of the message consisting of only the word:
subscribe
If you're interested in hacking on RT, you'll want to subscribe to
-rt-devel@lists.fsck.com. Subscribe to it with instructions similar to
-those above.
+rt-devel@lists.bestpractical.com. Subscribe to it with instructions
+similar to those above.
Address questions about the stable release to the rt-users list, and
questions about the development version to the rt-devel list. If you feel
For current information about RT, check out the RT website at
http://www.bestpractical.com/
+
You'll find screenshots, a pointer to the current version of RT, contributed
patches, and lots of other great stuff.
-
-
-TROUBLESHOOTING
----------------
-
-If the solution to the problem you're running into isn't obvious and you've
-checked the FAQ, feel free to send mail to rt-users@fsck.com (for released
-versions of RT) or rt-devel@fsck.com (for development versions).
-
-Thanks!
projects / freeside.git / blobdiff