%
% my( $subhtml, $submenuname ) = submenu($url_or_submenu, $item);
- <% $subhtml %>
- myBar.add(new WebFXMenuButton("<% $item %>", null, "<% $tooltip %>", <% $submenuname %> ));
+ <% $subhtml |n %>
+ myBar.add(new WebFXMenuButton("<% $item %>", null, "<% $tooltip %>", <% $submenuname |n %> ));
% } else {
my $curuser = $FS::CurrentUser::CurrentUser;
-#Active tickets not assigned to a customer
+#XXX Active tickets not assigned to a customer
tie my %report_customers_lists, 'Tie::IxHash',
'by customer number' => [ $fsurl. 'search/cust_main.cgi?browse=custnum', '' ],
'Time worked' => [ $fsurl.'search/report_rt_transaction.html', '' ],
;
+tie my %report_ticketing_statistics, 'Tie::IxHash',
+ 'Tickets per day per Queue' => [ $fsurl.'rt/RTx/Statistics/CallsQueueDay', 'View the number of tickets created, resolved or deleted in a specific Queue, over the requested period of days' ],
+ 'Ticket status by Queue' => [ $fsurl.'rt/RTx/Statistics/OpenStalled', 'View numbers of new, open and stalled tickets in a selected Queue' ],
+ 'Tickets per day (multiple Queues)' => [ $fsurl.'rt/RTx/Statistics/CallsMultiQueue', 'View tickets created, resolved or deleted on in one or more Queues over a specified time period' ],
+ 'Tickets per Day of Week' => [ $fsurl.'rt/RTx/Statistics/DayOfWeek', 'View trends showing when tickets are created, resolved or deleted' ],
+ 'Time to resolve' => [ $fsurl.'rt/RTx/Statistics/Resolution', 'View how long tickets take to be resolved by Queue' ],
+ 'Time to resolve (scatter graph)' => [ $fsurl.'rt/RTx/Statistics/TimeToResolve', 'View a detailed scatter graph of time to resolve tickets by Queue' ],
+;
+
+tie my %report_ticketing, 'Tie::IxHash',
+ 'Resolved by owner' => [ $fsurl.'rt/Tools/Reports/ResolvedByOwner.html', '' ],
+ 'Resolved in date range' => [ $fsurl.'rt/Tools/Reports/ResolvedByDates.html', '' ],
+ 'Created in date range' => [ $fsurl.'rt/Tools/Reports/CreatedByDates.html', '' ],
+ 'separator' => '',
+ 'Statistics' => [ \%report_ticketing_statistics, '' ],
+ 'separator2' => '',
+ 'Advanced ticket reports' => [ $fsurl.'rt/Search/Build.html', 'List tickets by any criteria' ],
+;
+
tie my %report_bill_event, 'Tie::IxHash',
'All billing events' => [ $fsurl.'search/report_cust_event.html', 'All billing events for a date range' ],
'Billing event errors' => [ $fsurl.'search/report_cust_event.html?failed=1', 'Failed credit cards, processor or printer problems, etc.' ],
tie my %report_financial, 'Tie::IxHash';
if($curuser->access_right('Financial reports')) {
+
%report_financial = (
'Sales, Credits and Receipts' => [ $fsurl.'graph/report_money_time.html', 'Sales, credits and receipts summary graph' ],
'Sales Report' => [ $fsurl.'graph/report_cust_bill_pkg.html', 'Sales report and graph (by agent, package class and/or date range)' ],
if $curuser->access_right('View customer pending payments');
$report_financial{'Payment Batch Report'} = [ $fsurl.'search/pay_batch.html', 'Payment batches (by status and/or date range)' ]
if $conf->exists('batch-enable') || $conf->config('batch-enable_payby');
- $report_financial{'Prepaid Income'} = [ $fsurl.'search/report_prepaid_income.html', 'Prepaid income (unearned revenue) report' ];
$report_financial{'A/R Aging'} = [ $fsurl.'search/report_receivables.html', 'Accounts Receivable Aging report' ];
- $report_financial{'Sales Tax Liability'} = [ $fsurl.'search/report_tax.html', 'Sales tax liability report (old taxclass system)' ];
- $report_financial{'Tax Liability'} = [ $fsurl.'search/report_newtax.html', 'Tax liability report (new tax products system)' ]
+ $report_financial{'Prepaid Income'} = [ $fsurl.'search/report_prepaid_income.html', 'Prepaid income (unearned revenue) report' ];
+ $report_financial{'Sales Tax Liability'} = [ $fsurl.'search/report_tax.html', 'Sales tax liability report (internal taxclass system)' ];
+ $report_financial{'Tax Liability'} = [ $fsurl.'search/report_newtax.html', 'Tax liability report (vendor data tax products system)' ]
if $conf->exists('enable_taxproducts');
-}
-elsif($curuser->access_right('Receivables report')) {
+
+} elsif($curuser->access_right('Receivables report')) {
+
$report_financial{'A/R Aging'} = [ $fsurl.'search/report_receivables.html', 'Accounts Receivable Aging report' ];
+
} # else $report_financial contains nothing.
tie my %report_menu, 'Tie::IxHash';
if $curuser->access_right('List services');
$report_menu{'Usage'} = [ \%report_rating, 'Usage reports' ]
if $curuser->access_right('List rating data');
+$report_menu{'Tickets'} = [ \%report_ticketing, 'Ticket reports' ]
+ if $conf->config('ticket_system')
+ ;#&& FS::TicketSystem->access_right(\%session, 'Something');
$report_menu{'Billing events'} = [ \%report_bill_event, 'Billing events' ]
if $curuser->access_right('Billing event reports');
$report_menu{'Financial'} = [ \%report_financial, 'Financial reports' ]
if $curuser->access_right('Raw SQL');
tie my %tools_importing, 'Tie::IxHash',
- 'Import customers' => [ $fsurl.'misc/cust_main-import.cgi', '' ],
- 'Import customer comments from CSV file' => [ $fsurl.'misc/cust_main_note-import.html', '' ],
- 'Import one-time charges from CSV file' => [ $fsurl.'misc/cust_main-import_charges.cgi', '' ],
- 'Import payments from CSV file' => [ $fsurl.'misc/cust_pay-import.cgi', '' ],
- 'Import phone numbers (DIDs)' => [ $fsurl.'misc/phone_avail-import.html', '' ],
- 'Import Call Detail Records (CDRs) from CSV file' => [ $fsurl.'misc/cdr-import.html', '' ],
+ 'Customers' => [ $fsurl.'misc/cust_main-import.cgi', '' ],
+ 'Customer comments from CSV file' => [ $fsurl.'misc/cust_main_note-import.html', '' ],
+ 'One-time charges from CSV file' => [ $fsurl.'misc/cust_main-import_charges.cgi', '' ],
+ 'Payments from CSV file' => [ $fsurl.'misc/cust_pay-import.cgi', '' ],
+ 'Phone numbers (DIDs)' => [ $fsurl.'misc/phone_avail-import.html', '' ],
+ 'Call Detail Records (CDRs)' => [ $fsurl.'misc/cdr-import.html', '' ],
# 'Import call rates and regions' => [ $fsurl.'misc/rate-import.html', '' ],
;
if ( $conf->exists('enable_taxproducts') ) {
if ( $conf->exists('taxdatadirectdownload') ) {
- $tools_importing{'Import tax rates from vendor site'} =
+ $tools_importing{'Tax rates from vendor site'} =
[ $fsurl.'misc/tax-fetch_and_import.cgi', '' ];
} else {
- $tools_importing{'Import tax rates from CSV files'} =
+ $tools_importing{'Tax rates from CSV files'} =
[ $fsurl.'misc/tax-import.cgi', '' ];
}
}
# <!-- or <A HREF="browse/nas-sqlradius.cgi">RADIUS</A>
# <BR> -->
+tie my %tools_ticketing, 'Tie::IxHash',
+ 'Offline' => [ $fsurl.'rt/Tools/Offline.html', '' ],
+ 'My Day' => [ $fsurl.'rt/Tools/MyDay.html', '' ],
+ 'My Approvals' => [ $fsurl.'rt/Approvals/', '' ],
+;
+$tools_ticketing{'Cron Tool'} = [ $fsurl.'rt/Developer/CronTool/', '' ]
+ if $conf->exists('rt-crontool');
+
tie my %tools_menu, 'Tie::IxHash', ();
$tools_menu{'Quick payment entry'} = [ $fsurl.'misc/batch-cust_pay.html', 'Enter multiple payments in a batch' ]
if $curuser->access_right('Post payment batch');
&& $curuser->access_right('Process batches');
$tools_menu{'Job Queue'} = [ $fsurl.'search/queue.html', 'View pending job queue' ]
if $curuser->access_right('Job queue');
+$tools_menu{'Ticketing'} = [ \%tools_ticketing, 'Ticketing tools' ]
+ if $conf->config('ticket_system');
$tools_menu{'Time Queue'} = [ $fsurl.'search/timeworked.html', 'View pending support time' ]
if $curuser->access_right('Time queue');
$tools_menu{'Importing'} = [ \%tools_importing, 'Import tools' ]
if $curuser->access_right('Export');
tie my %config_employees, 'Tie::IxHash',
- 'View/Edit employees' => [ $fsurl.'browse/access_user.html', 'Setup internal users' ],
- 'View/Edit employee groups' => [ $fsurl.'browse/access_group.html', 'Employee groups allow you to control access to the backend' ],
+ 'Employees' => [ $fsurl.'browse/access_user.html', 'Setup internal users' ],
+ 'Employee groups' => [ $fsurl.'browse/access_group.html', 'Employee groups allow you to control access to the backend' ],
;
-tie my %config_export_svc_pkg, 'Tie::IxHash', ();
+tie my %config_export_svc, 'Tie::IxHash', ();
if ( $curuser->access_right('Configuration') ) {
- $config_export_svc_pkg{'View/Edit exports'} = [ $fsurl.'browse/part_export.cgi', 'Provisioning services to external machines, databases and APIs' ];
- $config_export_svc_pkg{'View/Edit service definitions'} = [ $fsurl.'browse/part_svc.cgi', 'Services are items you offer to your customers' ];
+ $config_export_svc{'Exports'} = [ $fsurl.'browse/part_export.cgi', 'Provisioning services to external machines, databases and APIs' ];
+ $config_export_svc{'Service definitions'} = [ $fsurl.'browse/part_svc.cgi', 'Services are items you offer to your customers' ];
}
-$config_export_svc_pkg{'View/Edit package definitions'} = [ $fsurl.'browse/part_pkg.cgi', 'One or more services are grouped together into a package and given pricing information. Customers purchase packages, not services' ]
+
+tie my %config_pkg, 'Tie::IxHash', ();
+$config_pkg{'Package definitions'} = [ $fsurl.'browse/part_pkg.cgi', 'One or more services are grouped together into a package and given pricing information. Customers purchase packages, not services' ]
if $curuser->access_right('Edit package definitions')
|| $curuser->access_right('Edit global package definitions');
if ( $curuser->access_right('Configuration') ) {
- $config_export_svc_pkg{'View/Edit package categories'} = [ $fsurl.'browse/pkg_category.html', 'Package categories define groups of package classes, for reporting and convenience purposes.' ];
- $config_export_svc_pkg{'View/Edit package tax classes'} = [ $fsurl.'browse/pkg_class.html', 'Package classes define groups of packages, for reporting and convenience purposes.' ];
- $config_export_svc_pkg{'View/Edit package report classes'} = [ $fsurl.'browse/part_pkg_report_option.html', 'Package classes define optional groups of packages for reporting purposes.' ];
- $config_export_svc_pkg{'View/Edit cancel reason types'} = [ $fsurl.'browse/reason_type.html?class=C', 'Cancel reason types define groups of reasons, for reporting and convenience purposes.' ];
- $config_export_svc_pkg{'View/Edit cancel reasons'} = [ $fsurl.'browse/reason.html?class=C', 'Cancel reasons explain why a service was cancelled.' ];
- $config_export_svc_pkg{'View/Edit suspend reason types'} = [ $fsurl.'browse/reason_type.html?class=S', 'Suspend reason types define groups of reasons, for reporting and convenience purposes.' ];
- $config_export_svc_pkg{'View/Edit suspend reasons'} = [ $fsurl.'browse/reason.html?class=S', 'Suspend reasons explain why a service was suspended.' ];
+ $config_pkg{'Package categories'} = [ $fsurl.'browse/pkg_category.html', 'Package categories define groups of package classes, for reporting and convenience purposes.' ];
+ $config_pkg{'Package tax classes'} = [ $fsurl.'browse/pkg_class.html', 'Package classes define groups of packages, for reporting and convenience purposes.' ];
+ $config_pkg{'Package report classes'} = [ $fsurl.'browse/part_pkg_report_option.html', 'Package classes define optional groups of packages for reporting purposes.' ];
+ $config_pkg{'Cancel reason types'} = [ $fsurl.'browse/reason_type.html?class=C', 'Cancel reason types define groups of reasons, for reporting and convenience purposes.' ];
+ $config_pkg{'Cancel reasons'} = [ $fsurl.'browse/reason.html?class=C', 'Cancel reasons explain why a service was cancelled.' ];
+ $config_pkg{'Suspend reason types'} = [ $fsurl.'browse/reason_type.html?class=S', 'Suspend reason types define groups of reasons, for reporting and convenience purposes.' ];
+ $config_pkg{'Suspend reasons'} = [ $fsurl.'browse/reason.html?class=S', 'Suspend reasons explain why a service was suspended.' ];
}
tie my %config_agent, 'Tie::IxHash',
- 'View/Edit agent types' => [ $fsurl.'browse/agent_type.cgi', 'Agent types define groups of package definitions that you can then assign to particular agents' ],
- 'View/Edit agents' => [ $fsurl.'browse/agent.cgi', 'Agents are resellers of your service. Agents may be limited to a subset of your full offerings (via their type)' ],
- 'View/Edit agent payment gateways' => [ $fsurl.'browse/payment_gateway.html', 'Credit card and electronic check processors for agent overrides' ];
+ 'Agent types' => [ $fsurl.'browse/agent_type.cgi', 'Agent types define groups of package definitions that you can then assign to particular agents' ],
+ 'Agents' => [ $fsurl.'browse/agent.cgi', 'Agents are resellers of your service. Agents may be limited to a subset of your full offerings (via their type)' ],
+ 'Agent payment gateways' => [ $fsurl.'browse/payment_gateway.html', 'Credit card and electronic check processors for agent overrides' ];
;
tie my %config_billing_rates, 'Tie::IxHash',
- 'View/Edit rate plans' => [ $fsurl.'browse/rate.cgi', 'Manage rate plans' ],
- 'View/Edit regions and prefixes' => [ $fsurl.'browse/rate_region.html', 'Manage regions and prefixes' ],
- 'View/Edit usage classes' => [ $fsurl.'browse/usage_class.html', 'Usage classes define groups of usage for taxation purposes.' ],
- 'Edit rates with Excel' => [ $fsurl.'misc/rate_edit_excel.html', 'Download and edit rates with Excel, then upload changes.' ],
+ 'Rate plans' => [ $fsurl.'browse/rate.cgi', 'Manage rate plans' ],
+ 'Regions and prefixes' => [ $fsurl.'browse/rate_region.html', 'Manage regions and prefixes' ],
+ 'Usage classes' => [ $fsurl.'browse/usage_class.html', 'Usage classes define groups of usage for taxation purposes.' ],
+ 'Edit rates with Excel' => [ $fsurl.'misc/rate_edit_excel.html', 'Download and edit rates with Excel, then upload changes.' ], #"Edit with Excel" ?
;
tie my %config_billing, 'Tie::IxHash';
-# 'View/Edit payment gateways' => [ $fsurl.'browse/payment_gateway.html', 'Credit card and electronic check processors' ];
-$config_billing{'View/Edit billing events'} = [ $fsurl.'browse/part_event.html', 'Billing actions for customers, invoices and packages' ]
+# 'Payment gateways' => [ $fsurl.'browse/payment_gateway.html', 'Credit card and electronic check processors' ];
+$config_billing{'Billing events'} = [ $fsurl.'browse/part_event.html', 'Billing actions for customers, invoices and packages' ]
if $curuser->access_right('Edit billing events')
|| $curuser->access_right('Edit global billing events');
if ( $curuser->access_right('Configuration') ) {
- $config_billing{'View/Edit invoice events'} = [ $fsurl.'browse/part_bill_event.cgi', 'Deprecated, old-style actions for overdue invoices' ];
- $config_billing{'View/Edit invoice templates'} = [ $fsurl.'browse/invoice_template.html', 'Edit templates for HTML, plaintext and typeset invoices' ];
- $config_billing{'View/Edit prepaid cards'} = [ $fsurl.'search/prepay_credit.html', 'View outstanding cards, generate new cards' ];
- $config_billing{'View/Edit call rates and regions'} = [ \%config_billing_rates, 'Manage rate plans, regions and prefixes for VoIP and call billing' ];
- $config_billing{'View/Edit locales and tax rates (old tax class system)'} = [ $fsurl.'browse/cust_main_county.cgi', 'Change tax rates, or break down a country into states, or a state into counties and assign different tax rates to each' ];
- $config_billing{'View/Edit tax rates (new tax products system)'} = [ $fsurl.'browse/tax_rate.cgi', 'Edit tax rates for the new tax products system' ];
- $config_billing{'View/Edit tax classes'} = [ $fsurl.'browse/part_pkg_taxclass.html', 'Edit tax classes' ]
- if $conf->exists('enable_taxclasses');
- $config_billing{'View/Edit credit reason types'} = [ $fsurl.'browse/reason_type.html?class=R', 'Credit reason types define groups of reasons, for reporting and convenience purposes.' ];
- $config_billing{'View/Edit credit reasons'} = [ $fsurl.'browse/reason.html?class=R', 'Credit reasons explain why a credit was issued.' ];
+ #$config_billing{'Invoice events'} = [ $fsurl.'browse/part_bill_event.cgi', 'Deprecated, old-style actions for overdue invoices' ];
+ $config_billing{'Invoice templates'} = [ $fsurl.'browse/invoice_template.html', 'Edit templates for HTML, plaintext and typeset invoices' ];
+ $config_billing{'Prepaid cards'} = [ $fsurl.'search/prepay_credit.html', 'View outstanding cards, generate new cards' ];
+ $config_billing{'Call rates and regions'} = [ \%config_billing_rates, 'Manage rate plans, regions and prefixes for VoIP and call billing' ];
+
+ my $config_taxes_name = 'Locales and tax rates'.
+ ( $conf->exists('enable_taxproducts')
+ ? ' (internal tax class system)'
+ : ''
+ );
+ $config_billing{$config_taxes_name} = [ $fsurl.'browse/cust_main_county.cgi', 'Change tax rates, or break down a country into states, or a state into counties and assign different tax rates to each' ];
+ $config_billing{'Tax rates (vendor data tax products system)'} = [ $fsurl.'browse/tax_rate.cgi', 'Edit tax rates for the vendor data tax products system' ]
+ if $conf->exists('enable_taxproducts');
+
+ $config_billing{'Credit reason types'} = [ $fsurl.'browse/reason_type.html?class=R', 'Credit reason types define groups of reasons, for reporting and convenience purposes.' ];
+ $config_billing{'Credit reasons'} = [ $fsurl.'browse/reason.html?class=R', 'Credit reasons explain why a credit was issued.' ];
}
+tie my %config_ticketing, 'Tie::IxHash',
+ 'Ticketing Users' => [ $fsurl.'rt/Admin/Users', 'View/Edit ticketing users' ], #XXX to be unified
+ 'Ticketing Groups' => [ $fsurl.'rt/Admin/Groups', 'View/Edit ticketing groups' ], #XXX to be unified
+ 'Ticketing Queues' => [ $fsurl.'rt/Admin/Queues', '' ],
+ 'Ticket Custom Fields' => [ $fsurl.'rt/Admin/CustomFields', '' ],
+ 'Ticketing Global' => [ $fsurl.'rt/Admin/Global', 'Global ticketing configuration' ],
+ #'Ticketing Tools' => [ $fsurl.'rt/Admin/Tools', '' ],
+;
+
tie my %config_dialup, 'Tie::IxHash',
- 'View/Edit access numbers' => [ $fsurl.'browse/svc_acct_pop.cgi', 'Points of Presence' ],
+ 'Access numbers' => [ $fsurl.'browse/svc_acct_pop.cgi', 'Points of Presence' ],
;
tie my %config_broadband, 'Tie::IxHash',
- 'View/Edit routers' => [ $fsurl.'browse/router.cgi', 'Broadband access routers' ],
- 'View/Edit address blocks' => [ $fsurl.'browse/addr_block.cgi', 'Manage address blocks and block assignments to broadband routers' ],
+ 'Routers' => [ $fsurl.'browse/router.cgi', 'Broadband access routers' ],
+ 'Address blocks' => [ $fsurl.'browse/addr_block.cgi', 'Manage address blocks and block assignments to broadband routers' ],
;
tie my %config_phone, 'Tie::IxHash',
;
tie my %config_misc, 'Tie::IxHash';
-$config_misc{'View/Edit advertising sources'} = [ $fsurl.'browse/part_referral.html', 'Where a customer heard about your service. Tracked for informational purposes' ]
+$config_misc{'Advertising sources'} = [ $fsurl.'browse/part_referral.html', 'Where a customer heard about your service. Tracked for informational purposes' ]
if $curuser->access_right('Edit advertising sources')
|| $curuser->access_right('Edit global advertising sources');
if ( $curuser->access_right('Configuration') ) {
- $config_misc{'View/Edit virtual fields'} = [ $fsurl.'browse/part_virtual_field.cgi', 'Locally defined fields', ];
- $config_misc{'View/Edit message catalog'} = [ $fsurl.'browse/msgcat.cgi', 'Change error messages and other customizable labels' ];
- $config_misc{'View/Edit inventory classes and inventory'} = [ $fsurl.'browse/inventory_class.html', 'Setup inventory classes and stock inventory' ];
+ $config_misc{'Virtual fields'} = [ $fsurl.'browse/part_virtual_field.cgi', 'Locally defined fields', ];
+ $config_misc{'Message catalog'} = [ $fsurl.'browse/msgcat.cgi', 'Change error messages and other customizable labels' ];
+ $config_misc{'Inventory classes and inventory'} = [ $fsurl.'browse/inventory_class.html', 'Setup inventory classes and stock inventory' ];
}
tie my %config_menu, 'Tie::IxHash';
'Employees' => [ \%config_employees, '' ],
);
}
-$config_menu{'Provisioning, services and packages'} =
- [ \%config_export_svc_pkg, '' ]
+$config_menu{'Provisioning and services'} = [ \%config_export_svc, '' ]
+ if $curuser->access_right('Configuration' );
+$config_menu{'Packages'} = [ \%config_pkg, '' ]
if $curuser->access_right('Configuration' )
|| $curuser->access_right('Edit package definitions')
|| $curuser->access_right('Edit global package definitions');
$config_menu{'Billing'} = [ \%config_billing, '' ]
if $curuser->access_right('Edit billing events')
|| $curuser->access_right('Edit global billing events');
+$config_menu{'Ticketing'} = [ \%config_ticketing, '' ]
+ if $conf->config('ticket_system')
+ && FS::TicketSystem->access_right(\%session, 'ShowConfigTab');
$config_menu{'Dialup'} = [ \%config_dialup, '' ]
if ( $curuser->access_right('Dialup configuration') );
$config_menu{'Fixed (username-less) broadband'} = [ \%config_broadband, '' ]
} keys %$submenu )
). "\n".
- "myMenu$menunum.width = 280;\n",
+ "myMenu$menunum.width = 256;\n",
"myMenu$menunum";
projects / freeside.git / blobdiff