%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2019 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <%ARGS> $QuoteTransaction => undef $CloneTicket => undef <%init> $m->callback( CallbackName => "Init", ARGSRef => \%ARGS ); my $Queue = $ARGS{Queue}; my $escape = sub { $m->interp->apply_escapes(shift, 'h') }; my $showrows = sub { my @pairs = @_; while (@pairs) { my $key = shift @pairs; my $val = shift @pairs; $m->out("
$key
$val
"); } }; my $CloneTicketObj; if ($CloneTicket) { $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} ); $CloneTicketObj->Load($CloneTicket) or Abort( loc("Ticket could not be loaded") ); my $clone = { Requestors => join( ',', $CloneTicketObj->RequestorAddresses ), Cc => join( ',', $CloneTicketObj->CcAddresses ), AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ), InitialPriority => $CloneTicketObj->Priority, }; $clone->{$_} = $CloneTicketObj->$_() for qw/Owner Subject FinalPriority TimeEstimated TimeWorked Status TimeLeft/; $clone->{$_} = $CloneTicketObj->$_->AsString for grep { $CloneTicketObj->$_->IsSet } map { $_ . "Obj" } qw/Starts Started Due Resolved/; my $get_link_value = sub { my ($link, $type) = @_; my $uri_method = $type . 'URI'; my $local_method = 'Local' . $type; my $uri = $link->$uri_method; return if $uri->IsLocal and $uri->Object and $uri->Object->isa('RT::Ticket') and $uri->Object->__Value('Type') eq 'reminder'; return $link->$local_method || $uri->URI; }; my (@refers, @refers_by); my $refers = $CloneTicketObj->RefersTo; while ( my $refer = $refers->Next ) { my $refer_value = $get_link_value->($refer, 'Target'); push @refers, $refer_value if defined $refer_value; } $clone->{'new-RefersTo'} = join ' ', @refers; my $refers_by = $CloneTicketObj->ReferredToBy; while ( my $refer_by = $refers_by->Next ) { my $refer_by_value = $get_link_value->($refer_by, 'Base'); push @refers_by, $refer_by_value if defined $refer_by_value; } $clone->{'RefersTo-new'} = join ' ', @refers_by; my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields(); while ( my $cf = $cfs->Next ) { my $cf_id = $cf->id; my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id ); my @cf_values; while ( my $cf_value = $cf_values->Next ) { push @cf_values, $cf_value->Content; } $clone->{GetCustomFieldInputName( CustomField => $cf )} = join "\n", @cf_values; } for ( keys %$clone ) { $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_}; } } my @results; my $title = loc("Create a ticket"); my $QueueObj = RT::Queue->new($session{'CurrentUser'}); $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded.")); $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS ); $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue.")); ProcessAttachments(ARGSRef => \%ARGS); my $checks_failure = 0; { my ($status, @msg) = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $QueueObj->TicketCustomFields, ARGSRef => \%ARGS ); unless ( $status ) { $checks_failure = 1; push @results, @msg; } } my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS ); $m->comp( '/Elements/Crypt/SignEncryptWidget:Process', self => $gnupg_widget, QueueObj => $QueueObj, ); if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) { my $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check', self => $gnupg_widget, Operation => 'Create', QueueObj => $QueueObj, ); $checks_failure = 1 unless $status; } # check email addresses for RT's { foreach my $field ( qw(Requestors Cc AdminCc) ) { my $value = $ARGS{ $field }; next unless defined $value && length $value; my @emails = Email::Address->parse( $value ); foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) { push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) ); $checks_failure = 1; $email = undef; } $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails; } } my $skip_create = 0; $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, checks_failure => $checks_failure, results => \@results ); if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket? if ( !$checks_failure && !$skip_create ) { $m->comp('show', %ARGS); $RT::Logger->crit("After display call; error is $@"); $m->abort(); } } <&| /m/_elements/wrapper, title => $title &> <& /Elements/ListActions, actions => \@results &>
% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS ); % if ($gnupg_widget) { <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &> % }
<&| /Widgets/TitleBox, title => $QueueObj->Name &> <%perl> $showrows->( loc("Subject") => ''); <& /Elements/MessageBox, exists $ARGS{Content} ? (Default => $ARGS{Content}, IncludeSignature => 0 ) : ( QuoteTransaction => $QuoteTransaction ), Height => 5 &> <&/Elements/Submit, Label => loc("Create") &>
<&| /Widgets/TitleBox &> <%perl> $showrows->( # loc('Queue') => $m->scomp( '/Ticket/Elements/ShowQueue', QueueObj => $QueueObj ) , loc('Status') => $m->scomp( "/Ticket/Elements/SelectStatus", Name => "Status", QueueObj => $QueueObj, ), loc("Owner") => $m->scomp( "/Elements/SelectOwner", Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner} || RT->Nobody->Id, DefaultValue => 0 ), loc("Requestors") => $m->scomp( "/Elements/EmailInput", Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} // $session{CurrentUser}->EmailAddress ), loc("Cc") => $m->scomp( "/Elements/EmailInput", Name => 'Cc', Size => '40', Default => $ARGS{Cc} ) . '' . loc( "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people will receive future updates.)" ) . '', loc("Admin Cc") => $m->scomp( "/Elements/EmailInput", Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} ) . '' . loc( "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people will receive future updates.)" ) . '', ); <& /Elements/EditCustomFields, %ARGS, Object => RT::Ticket->new($session{CurrentUser}), CustomFields => $QueueObj->TicketCustomFields, AsTable => 0, &> <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &> % if ( my $attachments = $session{'Attachments'}{ $ARGS{'Token'} }) { <%loc("Attached file") %> <%loc("Check box to delete")%>
% foreach my $attach_name ( keys %$attachments ) {
% } # end of foreach % } # end of if <%perl> $showrows->( loc("Attach file") => ' ' ); % if ( $gnupg_widget ) { <& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &> % }
<&| /Widgets/TitleBox, title => loc('The Basics'), title_class=> 'inverse', color => "#993333" &> <%perl> $showrows->( loc("Priority") => $m->scomp( "/Elements/SelectPriority", Name => "InitialPriority", Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority, ), loc("Final Priority") => $m->scomp( "/Elements/SelectPriority", Name => "FinalPriority", Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority, ), loc("Time Estimated") => ''.$m->scomp( "/Elements/EditTimeValue", Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', ).'', loc("Time Worked") => ''.$m->scomp( "/Elements/EditTimeValue", Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', ). '', loc("Time Left") => ''.$m->scomp( "/Elements/EditTimeValue", Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', ).'', ); <&|/Widgets/TitleBox, title => loc("Dates"), title_class=> 'inverse', color => "#663366" &> <%perl> $showrows->( loc("Starts") => $m->scomp( "/Elements/SelectDate", Name => "Starts", Default => ( $ARGS{Starts} || '' )), loc("Due") => $m->scomp( "/Elements/SelectDate", Name => "Due", Default => ($ARGS{Due} || '' )) ); <&|/Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &> <%loc("(Enter ticket ids or URLs, separated with spaces)")%> <%perl> $showrows->( loc("Depends on") => '', loc("Depended on by") => '', loc("Parents") => '', loc("Children") => '', loc("Refers to") => '', loc("Referred to by") => '' ); <& /Elements/Submit, Label => loc("Create") &>