%# BEGIN BPS TAGGED BLOCK {{{
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%# LICENSE:
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%# This work is made available to you under the terms of Version 2 of
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%# WITHOUT ANY WARRANTY; without even the implied warranty of
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%# General Public License for more details.
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%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
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%# END BPS TAGGED BLOCK }}}
<table>
  <tr class="date created">
    <td class="label"><&|/l&>Created</&>:</td>\
    <td class="value"><% $Ticket->CreatedObj->AsString %></td>
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterCreated', TicketObj => $Ticket );
  <tr class="date starts">
    <td class="label"><&|/l&>Starts</&>:</td>\
    <td class="value"><% $Ticket->StartsObj->AsString %></td>
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterStarts', TicketObj => $Ticket );
  <tr class="date started">
    <td class="label"><&|/l&>Started</&>:</td>\
    <td class="value"><% $Ticket->StartedObj->AsString %></td>
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterStarted', TicketObj => $Ticket );
  <tr class="date told">
    <td class="label"><a href="<% RT->Config->Get('WebPath') %>/Ticket/Display.html?id=<% $Ticket->id %>&Action=SetTold"><&|/l&>Last Contact</&></a>:</td>\
    <td class="value"><% $Ticket->ToldObj->AsString %></td>
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterTold', TicketObj => $Ticket );
  <tr class="date due">
    <td class="label"><&|/l&>Due</&>:</td>\
% my $due = $Ticket->DueObj;
% if ( $due && $due->IsSet && $due->Diff < 0 && $Ticket->QueueObj->IsActiveStatus($Ticket->Status) ) {
    <td class="value"><span class="overdue"><% $due->AsString  %></span></td>
% } else {
    <td class="value"><% $due->AsString  %></td>
% }
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterDue', TicketObj => $Ticket );
  <tr class="date resolved">
    <td class="label"><&|/l&>Resolved</&>:</td>\
    <td class="value"><% $Ticket->ResolvedObj->AsString  %></td>
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterResolved', TicketObj => $Ticket );
% my $willresolve = $Ticket->WillResolveObj;
% if ( $willresolve && $willresolve->Unix > 0 ) {
  <tr>
    <td class="label date willresolve"><&|/l&>Will Resolve</&>:</td>
    <td class="value date willresolve"><% $willresolve->AsString %></td>
  </tr>
% } # else don't display either of them
  <tr class="date updated">
    <td class="label"><&|/l&>Updated</&>:</td>\
% my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $m->scomp('/Elements/ShowUser', User => $Ticket->LastUpdatedByObj)) : loc("Never");
% if ($UpdatedLink) {
    <td class="value"><a href="<% $UpdatedLink %>"><% $UpdatedString | n %></a></td>
% } else {
    <td class="value"><% $UpdatedString | n %></td>
% }
  </tr>
% $m->callback( %ARGS, CallbackName => 'AfterUpdated', TicketObj => $Ticket );
  <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Dates', Table => 0 &>
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
</table>
<%ARGS>
$Ticket => undef
$UpdatedLink => 1
</%ARGS>
<%INIT>
if ($UpdatedLink and $Ticket) {
    my $txns = $Ticket->Transactions;
    $txns->OrderByCols(
        { FIELD => "Created",   ORDER => "DESC" },
        { FIELD => "id",        ORDER => "DESC" },
    );
    $txns->RowsPerPage(1);

    if (my $latest = $txns->First) {
        $UpdatedLink = "#txn-" . $latest->id;
    } else {
        undef $UpdatedLink;
    }
}
</%INIT>