%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2013 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& Elements/Header, Title => loc("Create a ticket") &> <& /Elements/ListActions, actions => \@results &>
<% $m->callback( CallbackName => 'AfterQueue', %ARGS, QueueObj => $queue_obj ) %> <& /Ticket/Elements/AddAttachments, %ARGS, QueueObj => $queue_obj &>
<&|/l&>Queue: <%$queue_obj->Name || ''%> <% $queue_obj->Description ? '('.$queue_obj->Description.')' : '' %>
<&|/l&>Requestors: <& /Elements/EmailInput, Name => 'Requestors', Size => '20', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
<&|/l&>Cc: <& /Elements/EmailInput, Name => 'Cc', Size => '20', Default => $ARGS{Cc} || '' &>
<&|/l&>Subject:
<& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $queue_obj &>
<&|/l&>Describe the issue below:
<& /Elements/MessageBox, Default => $ARGS{Content} || '' &>
<& /Elements/Submit, Label => loc("Create ticket")&>
<%args> $Queue => undef <%init> my @results; my $queue_obj = RT::Queue->new($session{'CurrentUser'}); $queue_obj->Load($Queue); my $CFs = $queue_obj->TicketCustomFields(); my $ValidCFs = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $CFs, ARGSRef => \%ARGS ); ProcessAttachments(ARGSRef => \%ARGS); my $skip_create = 0; $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, results => \@results ); if ( !exists $ARGS{'AddMoreAttach'} and defined($ARGS{'id'}) and $ARGS{'id'} eq 'new' ) { # new ticket? if ( $ValidCFs && !$skip_create ) { $m->comp('Display.html', %ARGS); $RT::Logger->crit("After display call; error is $@"); $m->abort(); } elsif ( !$ValidCFs ) { # Invalid CFs while (my $CF = $CFs->Next) { my $msg = $m->notes('InvalidField-' . $CF->Id) or next; push @results, $CF->Name . ': ' . $msg; } } }