%# BEGIN BPS TAGGED BLOCK {{{
%# 
%# COPYRIGHT:
%#  
%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC 
%#                                          <jesse@bestpractical.com>
%# 
%# (Except where explicitly superseded by other copyright notices)
%# 
%# 
%# LICENSE:
%# 
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%# 
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%# 
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
%# 
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%# CONTRIBUTION SUBMISSION POLICY:
%# 
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
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%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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%# END BPS TAGGED BLOCK }}}
<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>

<& /Elements/ListActions, actions => \@results &>

  <TABLE WIDTH="100%" class="ticketsummary" >
      <TR>
        <TD VALIGN=TOP WIDTH="50%" class="boxcontainer">
          <& /Elements/TitleBoxStart, title => loc('The Basics'), 
                title_class=> 'inverse',  
                color => "#993333" &>
                <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
                <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
          <& /Elements/TitleBoxEnd &>
</TD>
        <TD VALIGN=TOP WIDTH="50%" class="boxcontainer">
          <& /Elements/TitleBoxStart, title => loc("Dates"),
                title_class=> 'inverse',
                 color => "#663366" &>
          <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
          <& /Elements/TitleBoxEnd &>
</TD>
</TR>
</TABLE>



%#!!pape: selfservice_find_attachments.patch {{
<& /Ticket/Elements/ShowHistory, 
      Ticket => $Ticket, 
      URIFile => "Display.html", 
      ShowHeaders => $ARGS{'ShowHeaders'},
      AttachPath => "Attachment", 
      Attachments => $attachments, 
      UpdatePath => "Update.html" 
&>
%#!!pape: selfservice_find_attachments.patch }}



<%INIT>

my ( $field, @results );

# {{{ Load the ticket
#If we get handed two ids, mason will make them an array. bleck.
# We want teh first one. Just because there's no other sensible way
# to deal
my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);

my $Ticket = new RT::Ticket( $session{'CurrentUser'} );

# store the uploaded attachment in session
if ( $ARGS{'Attach'} ) {    # attachment?
    $session{'Attachments'} = {} unless defined $session{'Attachments'};

    my $subject = "$ARGS{'Attach'}";

    # since CGI.pm deutf8izes the magic field, we need to add it back.
    Encode::_utf8_on($subject);

    # strip leading directories
    $subject =~ s#^.*[\\/]##;

    my $attachment = MakeMIMEEntity(
        Subject             => $subject,
        Body                => "",
        AttachmentFieldName => 'Attach'
    );

    $session{'Attachments'} =
    { %{ $session{'Attachments'} || {} },
        $ARGS{'Attach'} => $attachment };
}

if ( $id[0] eq 'new' ) {

    # {{{ Create a new ticket

    my $Queue = new RT::Queue( $session{'CurrentUser'} );
    unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
        $m->comp( 'Error.html', Why => loc('Queue not found') );
        $m->abort;
    }

    unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
        $m->comp( 'Error.html',
            Why =>
              loc('You have no permission to create tickets in that queue.') );
        $m->abort;
    }


    ( $Ticket, @results ) =
    CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );

    unless ( $Ticket->id ) {
        $m->comp( 'Error.html', Why => join( "\n", @results ));
              $m->abort();
        }

        # }}}

        # delete temporary storage entry to make WebUI clean
        unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
            delete $session{'Attachments'};
        }

        # }}}
    }
    else {
        unless ( $Ticket->Load( $id[0] ) ) {
            $m->comp( 'Error.html',
                Why => loc( "Couldn't load ticket '[_1]'", $id ) );
            $m->abort();
        }
    }

    # }}}

    unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
        $m->comp( 'Error.html',
            Why => loc("No permission to display that ticket") );
        $m->abort();
    }

    my ( $code, $msg );

    #Update the status
    if (    ( defined $ARGS{'Status'} )
        and $ARGS{'Status'}
        and ( $ARGS{'Status'} ne $Ticket->Status ) )
    {
        ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
        push @results, "$msg";
    }

    # }}}

    if (
        $session{'Attachments'}
        || (   $ARGS{'UpdateContent'} ne ''
            && $ARGS{'UpdateContent'} ne "-- \n"
            . $session{'CurrentUser'}->UserObj->Signature )
      )
    {
        $ARGS{UpdateAttachments} = $session{'Attachments'};
    }
    ProcessUpdateMessage(
        ARGSRef   => \%ARGS,
        Actions   => \@results,
        TicketObj => $Ticket
    );

    # delete temporary storage entry to make WebUI clean
    unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
        delete $session{'Attachments'};
    }

    my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
    push (@results, @cfupdates);

    # }}}

    my $Transactions = $Ticket->Transactions;

    my $attachments =
      $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );

</%INIT>


<%ARGS>
$id => undef
</%ARGS>