%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& Elements/Header, Title => loc("Create a ticket") &> <& /Elements/ListActions, actions => \@results &>
<&|/l&>Queue: <% $queue_obj->Name %> (<%$queue_obj->Description || ''%>)
<&|/l&>Requestors:
<&|/l&>Cc:
<&|/l&>Subject:
<& /Ticket/Elements/EditCustomFields, QueueObj => $queue_obj &>
<&|/l&>Attach file:
<&|/l&>Describe the issue below:
% if (exists $ARGS{Content}) { <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &> % } else { <& /Elements/MessageBox &> % }
<& /Elements/Submit, Label => loc("Create ticket")&>
<%args> $Queue => undef <%init> my $queue_obj = RT::Queue->new($session{'CurrentUser'}); $queue_obj->Load($Queue) || Abort(loc("Queue could not be loaded.")); $queue_obj->Disabled && Abort(loc("Cannot create tickets in a disabled queue.")); my ($checks_failure, $skip_create, @results) = (0, 0, ()); $skip_create = 1 unless ($ARGS{'id'}||'') eq 'new'; $m->comp('/Elements/Callback', QueueObj => $queue_obj, ARGSRef => \%ARGS, skip_create => \$skip_create, checks_failure => \$checks_failure, results => \@results ); $skip_create = 1 if exists $ARGS{'AddMoreAttach'}; # deal with deleting uploaded attachments foreach my $key (keys %ARGS) { if ($key =~ m/^DeleteAttach-(.+)$/) { delete $session{'Attachments'}{$1}; } $session{'Attachments'} = { %{$session{'Attachments'} || {}} }; } # store the uploaded attachment in session if ( $ARGS{'Attach'} ) { # attachment? $session{'Attachments'} = {} unless defined $session{'Attachments'}; my $subject = "$ARGS{'Attach'}"; # strip leading directories $subject =~ s#^.*[\\/]##; my $attachment = MakeMIMEEntity( Subject => $subject, Body => "", AttachmentFieldName => 'Attach' ); $session{'Attachments'} = { %{$session{'Attachments'} || {}}, $ARGS{'Attach'} => $attachment }; } unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') { delete $session{'Attachments'}; } my $CFs = $queue_obj->TicketCustomFields; my $ValidCFs = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $CFs, ARGSRef => \%ARGS ); unless ( $ValidCFs ) { $checks_failure = 1; while ( my $CF = $CFs->Next ) { my $msg = $m->notes('InvalidField-' . $CF->Id) or next; push @results, $CF->Name . ': ' . $msg if ($ARGS{'id'}||'') eq 'new'; } } if ( !$checks_failure && !$skip_create ) { $m->comp('Display.html', %ARGS); $RT::Logger->crit("After display call; error is $@"); $m->abort(); }