<& /Elements/Header, Title => 'Time to Resolve in Queue' &>
<& /RTx/Statistics/Elements/Tabs, Title => 'Time to Resolve, by ticket in Queue:' . $QueueObj->Name() &>
Description
This page displays the same information as the Time to Resolve chart, but in a scattergraph format and only for the previous 7 calendar
days. It only displays data for tickets which have been resolved. Each division on the Days axis is one day and the granularity of this chart
is 30 minutes.
% my $url = 'Elements/Chart?x_labels=';
% my $i;
% $url .= join ",", (map {(int($_/2) == $_/2 && (++$i)%2) ? $_/2 : ""} grep {$counts[$_]} 0..($#counts-1)), "longer";
% $url .= '&';
% $url .= "marker_size=1&";
% $url .= "data1=".(join ",", map { $_ || () } @counts)."&";
% chop $url;
%Statistics::DebugInit($m);
<%ARGS>
$queue => undef
<%INIT>
use RTx::Statistics;
my @days = qw(Sun Mon Tue Wed Thu Fri Sat);
my $n = 0;
my @data = ([]);
my @msgs;
my @counts;
Statistics::DebugClear();
Statistics::DebugLog("TimeToResolve/index.html ARGS:\n");
for my $key (keys %ARGS) {
Statistics::DebugLog("ARG{ $key }=" . $ARGS{$key} . "\n");
}
my $QueueObj = new RT::Queue($session{'CurrentUser'});
if (!defined $queue) {
$QueueObj->Load($Statistics::TimeToResolveGraphQueue);
$queue = $QueueObj->Id();
} else {
$QueueObj->Load($queue);
}
my $tix = new RT::Tickets($session{'CurrentUser'});
$tix->LimitQueue (VALUE => $queue) if $queue;
$tix->LimitStatus(VALUE => "resolved");
$tix->UnLimit;
if ($tix->Count) {
while (my $t = $tix->RT::SearchBuilder::Next) { # BLOODY HACK
my $when = $t->ResolvedObj->Unix - $t->CreatedObj->Unix;
next unless $when > 0; # Doubly bloody hack
my $max = (60*60*24*2) / 1800;
my $x = int($when / 1800);
$counts[$x > $max ? $max : $x]++;
}
}