=head1 BACKUPS

RT is often a critical piece of businesses and organizations.  Backups are
absolutely necessary to ensure you can recover quickly from an incident.

Make sure you take backups.  Make sure they I<work>.

There are many issues that can cause broken backups, such as a
C<max_allowed_packet> too low for MySQL (in either the client or server), or
encoding issues, or running out of disk space.

Make sure your backup cronjobs notify someone if they fail instead of failing
silently until you need them.

Test your backups regularly to discover any unknown problems B<before> they
become an issue.  You don't want to discover problems with your backups while
tensely restoring from them in a critical data loss situation.

=head2 DATABASE

You should backup the entire RT database, although for improved speed and space
you can ignore the I<data> in the C<sessions> table.  Make sure you still get
the C<sessions> schema, however.

Database specific notes and example backup commands for each database are
below.  Adjust the commands as necessary for connection details such as
database name (C<rt4> is the placeholder below), user, password, host, etc.
You should put the example commands into a shell script for backup and setup a
cronjob.  Make sure output from cron goes to someone who reads mail!  (Or into
RT. :)

=head3 MySQL

    ( mysqldump rt4 --tables sessions --no-data; \
      mysqldump rt4 --ignore-table rt4.sessions --single-transaction ) \
        | gzip > rt-`date +%Y%M%d`.sql.gz

If you're using a MySQL version older than 4.1.2 (only supported on RT 3.8.x
and older), you should be also pass the C<--default-character-set=binary>
option to the second C<mysqldump> command.

The dump will be much faster if you can connect to the MySQL server over
localhost.  This will use a local socket instead of the network.

If you find your backups taking far far too long to complete (this point should
take quite a long time to get to on an RT database), there are some alternate
solutions.  Percona maintains a highly regarded hot-backup tool for MySQL
called L<XtraBackup|http://www.percona.com/software/percona-xtrabackup/>.  If
you have more resources, you can also setup replication to a slave using binary
logs and backup from there as necessary.  This not only duplicates the data,
but lets you take backups without putting load on your production server.

=head3 PostgreSQL

    ( pg_dump rt4 --table=sessions --schema-only; \
      pg_dump rt4 --exclude-table=sessions ) \
        | gzip > rt-`date +%Y%M%d`.sql.gz

=head2 FILESYSTEM

You will want to back up, at the very least, the following directories and files:

=over 4

=item /opt/rt4

RT's source code, configuration, GPG data, and plugins.  Your install location
may be different, of course.

You can omit F<var/mason_data> and F<var/session_data> if you'd like since
those are temporary caches.  Don't omit all of F<var/> however as it may
contain important GPG data.

=item Webserver configuration

Often F</etc/httpd> or F</etc/apache2>.  This will depend on your OS, web
server, and internal configuration standards.

=item /etc/aliases

Your incoming mail aliases mapping addresses to queues.

=item Mail server configuration

If you're running an MTA like Postfix, Exim, SendMail, or qmail, you'll want to
backup their configuration files to minimize restore time.  "Lightweight" mail
handling programs like fetchmail, msmtp, and ssmtp will also have configuration
files, although usually not as many nor as complex.  You'll still want to back
them up.

The location of these files is highly dependent on what software you're using.

=item Crontab containing RT's cronjobs

This may be F</etc/crontab>, F</etc/cron.d/rt>, a user-specific crontab file
(C<crontab -l $USER>), or some other file altogether.  Even if you only have
the default cronjobs in place, it's one less piece to forget during a restore.
If you have custom L<< C<rt-crontool> >> invocations, you don't want to have to
recreate those.

=back

Simply saving a tarball should be sufficient, with something like:

    tar czvpf rt-backup-`date +%Y%M%d`.tar.gz /opt/rt4 /etc/aliases /etc/httpd ...

Be sure to include all the directories and files you enumerated above!