NAME

FS::cust_main - Object methods for cust_main records


SYNOPSIS

  use FS::cust_main;
  $record = new FS::cust_main \%hash;
  $record = new FS::cust_main { 'column' => 'value' };
  $error = $record->insert;
  $error = $new_record->replace($old_record);
  $error = $record->delete;
  $error = $record->check;
  @cust_pkg = $record->all_pkgs;
  @cust_pkg = $record->ncancelled_pkgs;
  @cust_pkg = $record->suspended_pkgs;
  $error = $record->bill;
  $error = $record->bill %options;
  $error = $record->bill 'time' => $time;
  $error = $record->collect;
  $error = $record->collect %options;
  $error = $record->collect 'invoice_time'   => $time,
                            'batch_card'     => 'yes',
                            'report_badcard' => 'yes',
                          ;


DESCRIPTION

An FS::cust_main object represents a customer. FS::cust_main inherits from FS::Record. The following fields are currently supported:

custnum - primary key (assigned automatically for new customers)
agentnum - agent (see the FS::agent manpage)
refnum - referral (see the FS::part_referral manpage)
first - name
last - name
ss - social security number (optional)
company - (optional)
address1
address2 - (optional)
city
county - (optional, see the FS::cust_main_county manpage)
state - (see the FS::cust_main_county manpage)
zip
country - (see the FS::cust_main_county manpage)
daytime - phone (optional)
night - phone (optional)
fax - phone (optional)
ship_first - name
ship_last - name
ship_company - (optional)
ship_address1
ship_address2 - (optional)
ship_city
ship_county - (optional, see the FS::cust_main_county manpage)
ship_state - (see the FS::cust_main_county manpage)
ship_zip
ship_country - (see the FS::cust_main_county manpage)
ship_daytime - phone (optional)
ship_night - phone (optional)
ship_fax - phone (optional)
payby - `CARD' (credit cards), `BILL' (billing), `COMP' (free), or `PREPAY' (special billing type: applies a credit - see the FS::prepay_credit manpage and sets billing type to BILL)
payinfo - card number, P.O., comp issuer (4-8 lowercase alphanumerics; think username) or prepayment identifier (see the FS::prepay_credit manpage)
paydate - expiration date, mm/yyyy, m/yyyy, mm/yy or m/yy
payname - name on card or billing name
tax - tax exempt, empty or `Y'
otaker - order taker (assigned automatically, see the FS::UID manpage)
comments - comments (optional)


METHODS

new HASHREF
Creates a new customer. To add the customer to the database, see insert.

Note that this stores the hash reference, not a distinct copy of the hash it points to. You can ask the object for a copy with the hash method.

insert [ CUST_PKG_HASHREF [ , INVOICING_LIST_ARYREF ] ]
Adds this customer to the database. If there is an error, returns the error, otherwise returns false.

CUST_PKG_HASHREF: If you pass a Tie::RefHash data structure to the insert method containing FS::cust_pkg and FS::svc_tablename objects, all records are inserted atomicly, or the transaction is rolled back. Passing an empty hash reference is equivalent to not supplying this parameter. There should be a better explanation of this, but until then, here's an example:

  use Tie::RefHash;
  tie %hash, 'Tie::RefHash'; #this part is important
  %hash = (
    $cust_pkg => [ $svc_acct ],
    ...
  );
  $cust_main->insert( \%hash );

INVOICING_LIST_ARYREF: If you pass an arrarref to the insert method, it will be set as the invoicing list (see invoicing_list). Errors return as expected and rollback the entire transaction; it is not necessary to call check_invoicing_list first. The invoicing_list is set after the records in the CUST_PKG_HASHREF above are inserted, so it is now possible to set an invoicing_list destination to the newly-created svc_acct. Here's an example:

  $cust_main->insert( {}, [ $email, 'POST' ] );

delete NEW_CUSTNUM
This deletes the customer. If there is an error, returns the error, otherwise returns false.

This will completely remove all traces of the customer record. This is not what you want when a customer cancels service; for that, cancel all of the customer's packages (see cancel in the FS::cust_pkg manpage).

If the customer has any uncancelled packages, you need to pass a new (valid) customer number for those packages to be transferred to. Cancelled packages will be deleted. Did I mention that this is NOT what you want when a customer cancels service and that you really should be looking see cancel in the FS::cust_pkg manpage?

You can't delete a customer with invoices (see the FS::cust_bill manpage), or credits (see the FS::cust_credit manpage) or payments (see the FS::cust_pay manpage).

replace OLD_RECORD [ INVOICING_LIST_ARYREF ]
Replaces the OLD_RECORD with this one in the database. If there is an error, returns the error, otherwise returns false.

INVOICING_LIST_ARYREF: If you pass an arrarref to the insert method, it will be set as the invoicing list (see invoicing_list). Errors return as expected and rollback the entire transaction; it is not necessary to call check_invoicing_list first. Here's an example:

  $new_cust_main->replace( $old_cust_main, [ $email, 'POST' ] );

check
Checks all fields to make sure this is a valid customer record. If there is an error, returns the error, otherwise returns false. Called by the insert and repalce methods.

all_pkgs
Returns all packages (see the FS::cust_pkg manpage) for this customer.

ncancelled_pkgs
Returns all non-cancelled packages (see the FS::cust_pkg manpage) for this customer.

suspended_pkgs
Returns all suspended packages (see the FS::cust_pkg manpage) for this customer.

unflagged_suspended_pkgs
Returns all unflagged suspended packages (see the FS::cust_pkg manpage) for this customer (thouse packages without the `manual_flag' set).

unsuspended_pkgs
Returns all unsuspended (and uncancelled) packages (see the FS::cust_pkg manpage) for this customer.

unsuspend
Unsuspends all unflagged suspended packages (see unflagged_suspended_pkgs and the FS::cust_pkg manpage) for this customer. Always returns a list: an empty list on success or a list of errors.

suspend
Suspends all unsuspended packages (see the FS::cust_pkg manpage) for this customer. Always returns a list: an empty list on success or a list of errors.

cancel
Cancels all uncancelled packages (see the FS::cust_pkg manpage) for this customer. Always returns a list: an empty list on success or a list of errors.

bill OPTIONS
Generates invoices (see the FS::cust_bill manpage) for this customer. Usually used in conjunction with the collect method.

Options are passed as name-value pairs.

The only currently available option is `time', which bills the customer as if it were that time. It is specified as a UNIX timestamp; see perlfunc/``time''). Also see the Time::Local manpage and the Date::Parse manpage for conversion functions. For example:

 use Date::Parse;
 ...
 $cust_main->bill( 'time' => str2time('April 20th, 2001') );

If there is an error, returns the error, otherwise returns false.

collect OPTIONS
(Attempt to) collect money for this customer's outstanding invoices (see the FS::cust_bill manpage). Usually used after the bill method.

Depending on the value of `payby', this may print an invoice (`BILL'), charge a credit card (`CARD'), or just add any necessary (pseudo-)payment (`COMP').

If there is an error, returns the error, otherwise returns false.

Options are passed as name-value pairs.

Currently available options are:

invoice_time - Use this time when deciding when to print invoices and late notices on those invoices. The default is now. It is specified as a UNIX timestamp; see perlfunc/``time''). Also see the Time::Local manpage and the Date::Parse manpage for conversion functions.

batch_card - Set this true to batch cards (see the FS::cust_pay_batch manpage). By default, cards are processed immediately, which will generate an error if CyberCash is not installed.

report_badcard - Set this true if you want bad card transactions to return an error. By default, they don't.

force_print - force printing even if invoice has been printed more than once every 30 days, and don't increment the `printed' field.

total_owed
Returns the total owed for this customer on all invoices (see owed in the FS::cust_bill manpage).

total_owed_date TIME
Returns the total owed for this customer on all invoices with date earlier than TIME. TIME is specified as a UNIX timestamp; see perlfunc/``time''). Also see the Time::Local manpage and the Date::Parse manpage for conversion functions.

apply_credits
Applies (see the FS::cust_credit_bill manpage) unapplied credits (see the FS::cust_credit manpage) to outstanding invoice balances in chronological order and returns the value of any remaining unapplied credits available for refund (see the FS::cust_refund manpage).

apply_payments
Applies (see the FS::cust_bill_pay manpage) unapplied payments (see the FS::cust_pay manpage) to outstanding invoice balances in chronological order.
 #and returns the value of any remaining unapplied payments.

total_credited
Returns the total outstanding credit (see the FS::cust_credit manpage) for this customer. See credited in the FS::cust_credit manpage.

total_unapplied_payments
Returns the total unapplied payments (see the FS::cust_pay manpage) for this customer. See unapplied in the FS::cust_pay manpage.

balance
Returns the balance for this customer (total_owed minus total_credited minus total_unapplied_payments).

balance_date TIME
Returns the balance for this customer, only considering invoices with date earlier than TIME (total_owed_date minus total_credited minus total_unapplied_payments). TIME is specified as a UNIX timestamp; see perlfunc/``time''). Also see the Time::Local manpage and the Date::Parse manpage for conversion functions.

invoicing_list [ ARRAYREF ]
If an arguement is given, sets these email addresses as invoice recipients (see the FS::cust_main_invoice manpage). Errors are not fatal and are not reported (except as warnings), so use check_invoicing_list first.

Returns a list of email addresses (with svcnum entries expanded).

Note: You can clear the invoicing list by passing an empty ARRAYREF. You can check it without disturbing anything by passing nothing.

This interface may change in the future.

check_invoicing_list ARRAYREF
Checks these arguements as valid input for the invoicing_list method. If there is an error, returns the error, otherwise returns false.

default_invoicing_list
Sets the invoicing list to all accounts associated with this customer.

invoicing_list_addpost
Adds postal invoicing to this customer. If this customer is already configured to receive postal invoices, does nothing.

referral_cust_main [ DEPTH [ EXCLUDE_HASHREF ] ]
Returns an array of customers referred by this customer (referral_custnum set to this custnum). If DEPTH is given, recurses up to the given depth, returning customers referred by customers referred by this customer and so on, inclusive. The default behavior is DEPTH 1 (no recursion).

referral_cust_pkg [ DEPTH ]
Like referral_cust_main, except returns a flat list of all unsuspended packages for each customer. The number of items in this list may be useful for comission calculations (perhaps after a grep).

credit AMOUNT, REASON
Applies a credit to this customer. If there is an error, returns the error, otherwise returns false.

charge AMOUNT PKG COMMENT
Creates a one-time charge for this customer. If there is an error, returns the error, otherwise returns false.


SUBROUTINES

check_and_rebuild_fuzzyfiles
rebuild_fuzzyfiles
all_last
all_company
append_fuzzyfiles LASTNAME COMPANY


VERSION

$Id: cust_main.html,v 1.2 2002-01-29 16:33:15 ivan Exp $


BUGS

The delete method.

The delete method should possibly take an FS::cust_main object reference instead of a scalar customer number.

Bill and collect options should probably be passed as references instead of a list.

CyberCash v2 forces us to define some variables in package main.

There should probably be a configuration file with a list of allowed credit card types.

No multiple currency support (probably a larger project than just this module).


SEE ALSO

the FS::Record manpage, the FS::cust_pkg manpage, the FS::cust_bill manpage, the FS::cust_credit manpage the FS::cust_pay_batch manpage, the FS::agent manpage, the FS::part_referral manpage, the FS::cust_main_county manpage, the FS::cust_main_invoice manpage, the FS::UID manpage, schema.html from the base documentation.