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5 # This software is Copyright (c) 1996-2004 Best Practical Solutions, LLC
6 # <jesse@bestpractical.com>
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48 # Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
50 # (Except where explictly superceded by other copyright notices)
52 # This work is made available to you under the terms of Version 2 of
53 # the GNU General Public License. A copy of that license should have
54 # been provided with this software, but in any event can be snarfed
57 # This work is distributed in the hope that it will be useful, but
58 # WITHOUT ANY WARRANTY; without even the implied warranty of
59 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
60 # General Public License for more details.
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70 package RT::Action::RecordCorrespondence;
71 require RT::Action::Generic;
74 @ISA = qw(RT::Action::Generic);
78 RT::Action::RecordCorrespondence - An Action which can be used from an
79 external tool, or in any situation where a ticket transaction has not
80 been started, to make a comment on the ticket.
84 my $action_obj = RT::Action::RecordCorrespondence->new(
85 'TicketObj' => $ticket_obj,
86 'TemplateObj' => $template_obj,
88 my $result = $action_obj->Prepare();
89 $action_obj->Commit() if $result;
95 Check for the existence of a Transaction. If a Transaction already
96 exists, and is of type "Comment" or "Correspond", abort because that
104 if (defined $self->{'TransactionObj'} &&
105 $self->{'TransactionObj'}->Type =~ /^(Comment|Correspond)$/) {
113 Create a Transaction by calling the ticket's Correspond method on our
114 parsed Template, which may have an RT-Send-Cc or RT-Send-Bcc header.
115 The Transaction will be of type Correspond. This Transaction can then
116 be used by the scrips that actually send the email.
122 $self->CreateTransaction();
125 sub CreateTransaction {
128 my ($result, $msg) = $self->{'TemplateObj'}->Parse(
129 TicketObj => $self->{'TicketObj'});
130 return undef unless $result;
132 my ($trans, $desc, $transaction) = $self->{'TicketObj'}->Correspond(
133 MIMEObj => $self->TemplateObj->MIMEObj);
134 $self->{'TransactionObj'} = $transaction;
138 eval "require RT::Action::RecordCorrespondence_Vendor";
139 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordCorrespondence_Vendor.pm});
140 eval "require RT::Action::RecordCorrespondence_Local";
141 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordCorrespondence_Local.pm});