1 # BEGIN BPS TAGGED BLOCK {{{
5 # This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
6 # <jesse@bestpractical.com>
8 # (Except where explicitly superseded by other copyright notices)
13 # This work is made available to you under the terms of Version 2 of
14 # the GNU General Public License. A copy of that license should have
15 # been provided with this software, but in any event can be snarfed
18 # This work is distributed in the hope that it will be useful, but
19 # WITHOUT ANY WARRANTY; without even the implied warranty of
20 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
21 # General Public License for more details.
23 # You should have received a copy of the GNU General Public License
24 # along with this program; if not, write to the Free Software
25 # Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
28 # CONTRIBUTION SUBMISSION POLICY:
30 # (The following paragraph is not intended to limit the rights granted
31 # to you to modify and distribute this software under the terms of
32 # the GNU General Public License and is only of importance to you if
33 # you choose to contribute your changes and enhancements to the
34 # community by submitting them to Best Practical Solutions, LLC.)
36 # By intentionally submitting any modifications, corrections or
37 # derivatives to this work, or any other work intended for use with
38 # Request Tracker, to Best Practical Solutions, LLC, you confirm that
39 # you are the copyright holder for those contributions and you grant
40 # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
41 # royalty-free, perpetual, license to use, copy, create derivative
42 # works based on those contributions, and sublicense and distribute
43 # those contributions and any derivatives thereof.
45 # END BPS TAGGED BLOCK }}}
46 package RT::Action::RecordComment;
47 require RT::Action::Generic;
50 @ISA = qw(RT::Action::Generic);
54 RT::Action::RecordComment - An Action which can be used from an
55 external tool, or in any situation where a ticket transaction has not
56 been started, to make a comment on the ticket.
60 my $action_obj = RT::Action::RecordComment->new('TicketObj' => $ticket_obj,
61 'TemplateObj' => $template_obj,
63 my $result = $action_obj->Prepare();
64 $action_obj->Commit() if $result;
70 Check for the existence of a Transaction. If a Transaction already
71 exists, and is of type "Comment" or "Correspond", abort because that
79 if (defined $self->{'TransactionObj'} &&
80 $self->{'TransactionObj'}->Type =~ /^(Comment|Correspond)$/) {
88 Create a Transaction by calling the ticket's Comment method on our
89 parsed Template, which may have an RT-Send-Cc or RT-Send-Bcc header.
90 The Transaction will be of type Comment. This Transaction can then be
91 used by the scrips that actually send the email.
97 $self->CreateTransaction();
100 sub CreateTransaction {
103 my ($result, $msg) = $self->{'TemplateObj'}->Parse(
104 TicketObj => $self->{'TicketObj'});
105 return undef unless $result;
107 my ($trans, $desc, $transaction) = $self->{'TicketObj'}->Comment(
108 MIMEObj => $self->TemplateObj->MIMEObj);
109 $self->{'TransactionObj'} = $transaction;
113 eval "require RT::Action::RecordComment_Vendor";
114 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordComment_Vendor.pm});
115 eval "require RT::Action::RecordComment_Local";
116 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/RecordComment_Local.pm});