import rt 2.0.14

[freeside.git] / rt / etc / config.pm

# $Header: /home/cvs/cvsroot/freeside/rt/etc/Attic/config.pm,v 1.1 2002-08-12 06:17:07 ivan Exp $       

package RT;

# {{{ Base Configuration

# $rtname the string that RT will look for in mail messages to
# figure out what ticket a new piece of mail belongs to

# Your domain name is recommended, so as not to pollute the namespace.
# once you start using a given tag, you should probably never change it. 
# (otherwise, mail for existing tickets won't get put in the right place

$rtname="example.com";  

# You should set this to your organization's DNS domain. For example,
# fsck.com or asylum.arkham.ma.us. It's used by the linking interface to 
# guarantee that ticket URIs are unique and easy to construct.

$Organization = "example.com";

# $user_passwd_min defines the minimum length for user passwords. Setting
# it to 0 disables this check
$MinimumPasswordLength = "5";

# $Timezone is used to convert times entered by users into GMT and back again
# It should be set to a timezone recognized by your local unix box.
$Timezone =  'US/Eastern'; 

# LogDir is where RT writes its logfiles.
# This directory should be writable by your rt group
$LogDir = "!!RT_LOG_PATH!!";

# }}}

# {{{ Database Configuration

# Database driver beeing used - i.e. MySQL.
$DatabaseType="!!DB_TYPE!!";

# The domain name of your database server
# If you're running mysql and it's on localhost,
# leave it blank for enhanced performance
$DatabaseHost="!!DB_HOST!!";

# The port that your database server is running on.  Ignored unless it's 
# a positive integer. It's usually safe to leave this blank
$DatabasePort="!!DB_PORT!!";


#The name of the database user (inside the database) 
$DatabaseUser='!!DB_RT_USER!!';

# Password the DatabaseUser should use to access the database
$DatabasePassword='!!DB_RT_PASS!!';


# The name of the RT's database on your database server
$DatabaseName='!!DB_DATABASE!!';

# If you're using Postgres and have compiled in SSL support, 
# set DatabaseRequireSSL to 1 to turn on SSL communication
$DatabaseRequireSSL=undef;

# }}}

# {{{ Incoming mail gateway configuration


# OwnerEmail is the address of a human who manages RT. RT will send
# errors generated by the mail gateway to this address.  This address
# should _not_ be an address that's managed by your RT instance.

$OwnerEmail = 'root';

# If $LoopsToRTOwner is defined, RT will send mail that it believes 
# might be a loop to $RT::OwnerEmail 

$LoopsToRTOwner = 1;

# If $StoreLoopss is defined, RT will record messages that it believes 
# to be part of mail loops.
# As it does this, it will try to be careful not to send mail to the 
# sender of these messages 

$StoreLoops = undef;


# $MaxAttachmentSize sets the maximum size (in bytes) of attachments stored
# in the database. 

# For mysql and oracle, we set this size at 10 megabytes.
# If you're running a postgres version earlier than 7.1, you will need
# to drop this to 8192. (8k)

$MaxAttachmentSize = 10000000;  

# $TruncateLongAttachments: if this is set to a non-undef value,
# RT will truncate attachments longer than MaxAttachmentLength. 

$TruncateLongAttachments = undef;


# $DropLongAttachments: if this is set to a non-undef value,
# RT will silently drop attachments longer than MaxAttachmentLength. 

$DropLongAttachments = undef;

# If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
# Ticket 'Cc' watchers from the To and Cc lines of incoming messages
# Be forewarned that if you have _any_ addresses which forward mail to
# RT automatically and you enable this option without modifying 
# "IsRTAddress" below, you will get yourself into a heap of trouble.
# And well, this is free software, so there isn't a warrantee, but
# I disclaim all ability to help you if you do enable this without
# modifying IsRTAddress below.

$ParseNewMessageForTicketCcs = undef;

# IsRTAddress is used to make sure RT doesn't add itself as a ticket CC if
# the setting above is enabled.

sub IsRTAddress {
    my $address = shift;

    # Example: the following rule would tell RT not to Cc 
    #   "tickets@noc.example.com"
    # return(1) if ($address =~ /^tickets\@noc.example.com$/i);
    
    return(undef)
}

# CanonicalizeAddress converts email addresses into canonical form.
# it takes one email address in and returns the proper canonical
# form. You can dump whatever your proper local config is in here

sub CanonicalizeAddress {
    my $email = shift;
    # Example: the following rule would treat all email
    # coming from a subdomain as coming from second level domain
    # foo.com
    #$email =~ s/\@(.*).foo.com/\@foo.com/;
    return ($email)
}

# If $LookupSenderInExternalDatabase is defined, RT will attempt to
# verify the incoming message sender with a known source, using the 
# LookupExternalUserInfo routine below

$LookupSenderInExternalDatabase = undef;

# If $SenderMustExistInExternalDatabase is true, RT will refuse to
# create non-privileged accounts for unknown users if you are using 
# the "LookupSenderInExternalDatabase" option.
# Instead, an error message will be mailed and RT will forward the 
# message to $RTOwner.
#
# If you are not using $LookupSenderInExternalDatabase, this option
# has no effect.
#
# If you define an AutoRejectRequest template, RT will use this   
# template for the rejection message.

$SenderMustExistInExternalDatabase = undef;

# LookupExternalUserInfo is a site-definable method for synchronizing
# incoming users with an external data source. 
#
# This routine takes a tuple of EmailAddress and FriendlyName
#       EmailAddress is the user's email address, ususally taken from
#               an email message's From: header.
#       FriendlyName is a freeform string, ususally taken from the "comment" 
#               portion of an email message's From: header.
#
# It returns (FoundInExternalDatabase, ParamHash);
#
#   FoundInExternalDatabase must  be set to 1 before return if the user was
#   found in the external database.
#
#   ParamHash is a Perl parameter hash which can contain at least the following
#   fields. These fields are used to populate RT's users database when the user 
#   is created
#
#       EmailAddress is the email address that RT should use for this user.  
#       Name is the 'Name' attribute RT should use for this user. 
#            'Name' is used for things like access control and user lookups.
#       RealName is what RT should display as the user's name when displaying 
#            'friendly' names

sub LookupExternalUserInfo {
  my ($EmailAddress, $RealName) = @_;

  my $FoundInExternalDatabase = 1;
  my %params = {};
  
  #Name is the RT username you want to use for this user.
  $params{'Name'} = $EmailAddress;
  $params{'EmailAddress'} = $EmailAddress;
  $params{'RealName'} = $RealName;

  # See RT's contributed code for examples.
  # http://www.fsck.com/pub/rt/contrib/
  return ($FoundInExternalDatabase, %params); 
}

# }}}

# {{{ Outgoing mail configuration

# RT is designed such that any mail which already has a ticket-id associated
# with it will get to the right place automatically.

# $CorrespondAddress and $CommentAddress are the default addresses 
# that will be listed in From: and Reply-To: headers of correspondence
# and comment mail tracked by RT, unless overridden by a queue-specific
# address. 

$CorrespondAddress='RT::CorrespondAddress.not.set';

$CommentAddress='RT::CommentAddress.not.set';


#Sendmail Configuration

# $MailCommand defines which method RT will use to try to send mail
# We know that 'sendmailpipe' works fairly well.
# If 'sendmailpipe' doesn't work well for you, try 'sendmail' 
#
# Note that you should remove the '-t' from $SendmailArguments 
# if you use 'sendmail rather than 'sendmailpipe'

$MailCommand = 'sendmailpipe';

# $SendmailArguments defines what flags to pass to $Sendmail
# assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand above.
# If you picked 'sendmailpipe', you MUST add a -t flag to $SendmailArguments

# These options are good for most sendmail wrappers and workalikes
$SendmailArguments="-oi -t";

# These arguments are good for sendmail brand sendmail 8 and newer
#$SendmailArguments="-oi -t -ODeliveryMode=b -OErrorMode=m";

# If you selected 'sendmailpipe' above, you MUST specify the path
# to your sendmail binary in $SendmailPath.  
# !! If you did not # select 'sendmailpipe' above, this has no effect!!
$SendmailPath = "/usr/sbin/sendmail";

# RT can optionally set a "Friendly" 'To:' header when sending messages to 
# Ccs or AdminCcs (rather than having a blank 'To:' header.

# This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
# If you are using sendmail, rather than postfix, qmail, exim or some other MTA,
# you _must_ disable this option.

$UseFriendlyToLine = 0;


# }}}

# {{{ Logging

# Logging.  The default is to log anything except debugging
# information to a logfile.  Check the Log::Dispatch POD for
# information about how to get things by syslog, mail or anything
# else, get debugging info in the log, etc. 

#  It might generally make
# sense to send error and higher by email to some administrator. 
# If you do this, be careful that this email isn't sent to this RT instance.


# the minimum level error that will be logged to the specific device.
# levels from lowest to highest:  
#  debug info notice warning error critical alert emergency 


#  Mail loops will generate a critical log message.

$LogToScreen = 'error';
$LogToFile = 'error';
#$LogToFileNamed = "$LogDir/rt.log.".$$.".".$<; #log to rt.log.<pid>.<user>
$LogToFileNamed = "$LogDir/rt.log".$<; #log to rt.log.user;

# }}}

# {{{ Web interface configuration



# Define the directory name to be used for images in rt web
# documents.

# If you're putting the web ui somewhere other than at the root of
# your server
# $WebPath requires a leading / but no trailing /     

$WebPath = "";

# This is the Scheme, server and port for constructing urls to webrt
# $WebBaseURL doesn't need a trailing /                                                                            

$WebBaseURL = "http://RT::WebBaseURL.not.configured:80";

$WebURL = $WebBaseURL . $WebPath . "/";



# $WebImagesURL points to the base URL where RT can find its images.
# If you're running the FastCGI version of the RT web interface,
# you should make RT's WebRT/html/NoAuth/images directory available on 
# a static web server and supply that URL as $WebImagesURL.

$WebImagesURL = $WebURL."NoAuth/images/";

# $RTLogoURL points to the URL of the RT logo displayed in the web UI

$LogoURL = $WebImagesURL."rt.jpg";

# If $WebExternalAuth is defined, RT will defer to the environment's
# REMOTE_USER variable.

$WebExternalAuth = undef;

# $MasonComponentRoot is where your rt instance keeps its mason html files
# (this should be autoconfigured during 'make install' or 'make upgrade')

$MasonComponentRoot = "!!MASON_HTML_PATH!!";

# $MasonLocalComponentRoot is where your rt instance keeps its site-local
# mason html files.
# (this should be autoconfigured during 'make install' or 'make upgrade')

$MasonLocalComponentRoot = "!!MASON_LOCAL_HTML_PATH!!";

# $MasonDataDir Where mason keeps its datafiles
# (this should be autoconfigured during 'make install' or 'make upgrade')

$MasonDataDir = "!!MASON_DATA_PATH!!";

# RT needs to put session data (for preserving state between connections
# via the web interface)
$MasonSessionDir = "!!MASON_SESSION_PATH!!";



#This is from tobias' prototype web search UI. it may stay and it may go.
%WebOptions=
    (
     # This is for putting in more user-actions at the Transaction
     # bar.  I will typically add "Enter bug in Bugzilla" here.:
     ExtraTransactionActions => sub { return ""; },

     # Here you can modify the list view.  Be aware that the web
     # interface might crash if TicketAttribute is wrongly set.
     
     QueueListingCols => 
      [
       { Header     => 'Id',
         TicketLink => 1,
         TicketAttribute => 'Id'
         },

      { Header     => 'Subject',
         TicketAttribute => 'Subject'
         },
       { Header => 'Requestor(s)',
         TicketAttribute => 'RequestorsAsString'
         },
       { Header => 'Status',
         TicketAttribute => 'Status'
         },


       { Header => 'Queue',
         TicketAttribute => 'QueueObj->Name'
         },



       { Header => 'Told',
         TicketAttribute => 'ToldObj->AgeAsString'
         },

       { Header => 'Age',
         TicketAttribute => 'CreatedObj->AgeAsString'
         },

       { Header => 'Last',
         TicketAttribute => 'LastUpdatedObj->AgeAsString'
         },

       # TODO: It would be nice with a link here to the Owner and all
       # other request owned by this Owner.
       { Header => 'Owner',
         TicketAttribute => 'OwnerObj->Name'
       },
   
 
       { Header     => 'Take',
         TicketLink => 1,
         Constant   => 'Take',
         ExtraLinks => '&Action=Take'
         },

      ]
     );

# }}}

# {{{ RT Linking Interface

# $TicketBaseURI is the Base path of the URI for local tickets

# You shouldn't need to touch this. it's used to link tickets both locally
# and remotely

$TicketBaseURI = "fsck.com-rt://$Organization/$rtname/ticket/";

# A hash table of conversion subs to be used for transforming RT Link
# URIs to URLs in the web interface.  If you want to use RT towards
# locally installed databases, this is the right place to configure it.

%URI2HTTP=
    (
      'http' => sub {return @_;},
      'https' => sub {return @_;},
      'ftp' => sub {return @_;},
     'fsck.com-rt' => sub {warn "stub!";},
     'mozilla.org-bugzilla' => sub {warn "stub!"},
     'fsck.com-kb' => sub {warn "stub!"}
     );


# A hash table of subs for fetching content from an URI
%ContentFromURI=   
    (
     'fsck.com-rt' => sub {warn "stub!";},
     'mozilla.org-bugzilla' => sub {warn "stub!"},
     'fsck.com-kb' => sub {warn "stub!"}
     );

# }}}

# {{{ No User servicable parts inside 

############################################
############################################
############################################
#
#  Don't edit anything below this line unless you really know
#  what you're doing
#
#
############################################
############################################

# TODO: get this stuff out of the config file and into RT.pm

#Set up us the timezone
$ENV{'TZ'} = $Timezone; #TODO: Bogus hack to deal with Date::Manip whining

# Configure sendmail if we're using Entity->send('sendmail')
if ($MailCommand eq 'sendmail') {
    $MailParams = $SendmailArguments;
}



# }}}


1;