fs_selfservice/java/freeside_create_ticket_example.java

   1
   2 import biz.freeside.SelfService;
   3 import org.apache.commons.logging.impl.SimpleLog; //included in apache xmlrpc
   4 import java.util.HashMap;
   5 import java.util.Vector;
   6
   7 public class freeside_create_ticket_example {
   8   private static SimpleLog logger = new SimpleLog("SelfService");
   9
  10   public static void main( String args[] ) throws Exception {
  11     SelfService client =
  12       new SelfService( "http://192.168.1.221:8081/xmlrpc.cgi" );
  13
  14     Vector params = new Vector();
  15     params.addElement( "username" );
  16     params.addElement( "4155551212" ); // svc_phone.phonenum
  17     params.addElement( "password" );
  18     params.addElement( "5454" );       // svc_phone.pin
  19     params.addElement( "domain" );
  20     params.addElement( "svc_phone" );
  21     HashMap result = client.execute( "login", params );
  22
  23     String error = (String) result.get("error");
  24
  25     if (error.length() < 1) {
  26
  27       // successful login
  28
  29       String sessionId = (String) result.get("session_id");
  30
  31       logger.trace("[login] logged into freeside with session_id="+sessionId);
  32
  33       // store session id in your session store to be used for other calls
  34
  35       // like, say, this one to create a ticket
  36
  37       Vector ticket_params = new Vector();
  38       ticket_params.addElement( "session_id" );
  39       ticket_params.addElement( sessionId );
  40       ticket_params.addElement( "queue" );
  41       ticket_params.addElement( 3 ); // otherwise defaults to
  42                                       // ticket_system-selfservice_queueid
  43                                       // or ticket_system-default_queueid
  44       ticket_params.addElement( "requestor" );         // these
  45       ticket_params.addElement( "email@example.com" ); // are
  46       ticket_params.addElement( "cc" );                // optional
  47       ticket_params.addElement( "joe@example.com" );   //
  48       ticket_params.addElement( "subject" );
  49       ticket_params.addElement( "Houston, we have a problem." );
  50       ticket_params.addElement( "message" );
  51       ticket_params.addElement( "The Oscillation Overthurster has gone out of alignment!<br><br>It needs to be fixed immediately!  <A HREF=\"http://linktest.freeside.biz/hi\">link test</A>" );
  52       ticket_params.addElement( "mime_type" );
  53       ticket_params.addElement( "text/html" );
  54
  55       HashMap ticket_result = client.execute( "create_ticket", ticket_params);
  56
  57       String error = (String) ticket_result.get("error");
  58
  59       if (error.length() < 1) {
  60
  61         // successful ticket creation
  62
  63         String ticketId = (String) ticket_result.get("ticket_id");
  64
  65         logger.trace("[login] ticket created with id="+ticketId);
  66
  67       } else {
  68
  69         // unsuccesful creating ticket
  70
  71         logger.warn("[login] error creating ticket: "+error);
  72
  73       }
  74
  75     }else{
  76
  77       // unsuccessful login
  78
  79       logger.warn("[login] error logging into freeside: "+error);
  80
  81       // display/say error message to user
  82
  83     }
  84   }
  85 }