From: Ivan Kohler Date: Mon, 16 Feb 2015 00:33:56 +0000 (-0800) Subject: first pass at a better features list X-Git-Url: http://git.freeside.biz/gitweb/?a=commitdiff_plain;h=refs%2Fheads%2Ffeatures_2015;p=www.git first pass at a better features list --- diff --git a/features.html b/features.html new file mode 100644 index 0000000..47b53b9 --- /dev/null +++ b/features.html @@ -0,0 +1,459 @@ + + + +Freeside Features +{ include('elements/header.html'); } + +
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Features
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CRM/Sales features

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PROSPECTS

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  • Prospect and contact tracking and reporting.
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QUOTATIONS

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  • Generate email and print quotations +
  • Discounts, one-off charges +
  • Tax quotation +
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CONVERSION

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  • Customer conversion via quotations +
  • Customer conversion via external qualification (e.g. DSL) +
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Billing features

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BILLING

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  • Flexible pricing and rating plans including anniversary billing, + pro-rating, usage based billing and more. Plug-in system allows easy + addition of new pricing plans.
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  • Discounts +
  • RADIUS usage billing +
  • SNMP usage billing on 95th percentile and/or volume +
  • VoIP/telco rating and billing, including DID inventory, rate plans, free + minutes, caps, toll-free billing, termination billing, more
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  • Wholesale billing and re-billing +
  • Real-time CDR rating with credit limits, fraud monitoring and alerting +
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TAXATION AND FEES

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  • Internal tax engine or integration with external tax bureaus. +
  • Configure taxation based on locale and product +
  • Internal fee system for late fees, card surcharges, returned check + fees, etc. +
  • State specific taxes: Texas tax, Washington state districts +
  • Support for CCH, Avalara, Billsoft, SureTax services +
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INVOICING

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  • Email invoices in HTML and/or PDF +
  • Printed invoices, local, network printers +
  • Local spooling for on-demand printing +
  • Third-party print service integration +
  • Invoice presentment via customer portal +
  • Converged invoicing for internet, telephony, other services. +
  • Options for summary pages, invoice sections, CDR usage, more. +
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PAYMENTS

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  • Real-time credit card and electronic check processing with all major + processing gateways, including IPPay, Braintree, Authorize.Net, and 60+ others. +
  • PayPal support +
  • Batch ACH and card processing +
  • Tracking of additional payment types (check, cash, wire transfer, etc.) +
  • Payment upload +
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CUSTOMERS

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  • Address standardizaion via USPS or commercial services (TomTom successor, Melissa Data) +
  • Geolocation via Google Maps and other services +
  • Customer notes and sticky notes +
  • Complete change and payment history +
  • Multiple contacts +
  • Multiple cards on file +
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SERVICES

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  • Accounts +
  • Hardware services and tracking +
  • Telephony services: phone numbers (DIDs), PBXes, circuits +
  • Internet services: DSL, wireless broadband, circuits +
  • Cable service +
  • Dish network +
  • Alarm service +
  • Hosting services: domains, certificates, forwards, mailing lists, hosting +
  • Externally-tracked generic services +
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COMMISSIONS

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  • Automated commissions based on cost, price, configurable markup +
  • Commissions configurable per salesperson and product class +
  • Sales person commissions, company commissions, employee commissions +
  • Reporting +
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REPORTING

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  • Extensive reporting and graphing +
  • FCC 477 reporting, automatic census tract lookup with FFIEC or commercial services +
  • Report download to Excel and CSV +
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Operations features

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INVENTORY

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  • Netblock-aware IP address database +
  • Basic DID inventory option +
  • Advanced DID inventory option tracking upstream providers, orders and fulfillment +
  • Generic inventory for any data such as serial numbers or MAC addresses + +
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SCHEDULING

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  • Installer availability and scheduling +
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TOWERS

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  • Tower database +
  • Import deployment zones from TowerCoverage.com files +
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Provisioning features

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EMAIL PROVISIONING

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  • Email integration with open-source solutions including Postfix, VPopMail, Cyrus, shell accounts, LDAP, more +
  • Email integration with commercial vendors including Magicmail, Everyone.net, OpenSRS, Communigate, Plesk, CPanel, more +
  • Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests, +
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RADIUS PROVISIONING

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  • FreeRADIUS +
  • Radiator +
  • Aradial +
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TELEPHONY PROVISIONING

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  • Configurable generic provisioning via SSH commands, database changes, HTTP/HTTPS requests, +
  • Telephony integration with open-source switches/PBXes including Asterisk, FreeSwitch, FreePBX and A2Billing +
  • Telephony integration with commercial switches/PBXes including Netsapiens, Thirdlane, Huawei, Indosoft, ThinkTel +
  • Telephony integration with providers including VoIP Innovations, Vitelity, voip.ms, VoIPNow, more +
  • Telephony E911 integration with BulkVS, Dash, VoIP innovations, Northern, Indosoft, Thinktel, more + +
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MORE PROVISIONING

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  • DNS integration with BIND +
  • Apache virutal host provisioning +
  • Amazon EC2 provisioning +
  • OpenSRS domain and certificate (and email) provisioning +
  • DSL provisioning with Ikano +
  • SOMA networks integration + +
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Ticketing features

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TICKETING

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  • Complete, integrated trouble ticketing system included, based on + Request Tracker from Best Practical Solutions
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  • Auto-responds to customer email, assigns a ticket number and allows + your staff to track requests collaboratively
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  • Multiple queues, custom fields, templates, ticket associations, templates, + customizable workflow, and more.
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Customer portal

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CUSTOMER PORTAL

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  • Online signup page with immediate credit card authorization and provisioning.
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  • Customer self-care including invoice viewing, one-time and recurring + payments, adding and removing services, and password changes.
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  • Simple API available to write your own self-service pages or applications.
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Network Monitoring

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NETWORK MONITORING

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  • Complete, integrated network monitoring system included, based on + Torrus from K-Open GmbH
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  • SNMP discovery, collection and graphing
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  • 95th percentile and volume billing
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Resellers / Multi-tenant virtualization

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RESELLERS

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  • Unlimited resellers with branded invoices, individual pricing and + payment gateways.
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  • Virtualized reseller access allows resellers access to only their + own customers.
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  • Flexible, fine-grained access control
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Internationalization features

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CURRENCY

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  • Payment gateway support for non-USD currencies including EUR, CAD, GBP, AUD and more +
  • Multi-currency invoicing and payment tracking +
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TRANSLATION

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  • Localized invoices, per-customer language settings +
  • Localized interface, per-employee language settings +
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TELEPHONY

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  • Internationalized toll-free prefixes +
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Developer features

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SKINNING

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  • skinning self-service +
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APIs

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  • Language-independent web-service APIs for self-service and back-office functionality. +
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And more

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+ +For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624 +

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+ +{ include('elements/footer.html'); }