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Installation service |
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Freeside and RT Installation service - $2000
Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
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Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $750
This service include complete installation, configuration, and integration
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Support Contracts |
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- All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
-
- Bronze - $150/month - Email support
- Non-emergency support via email; 24/7 emergency support via telephone
- or pager.
-
- Silver - $300/month - Email, IM and phone support with minor customizations
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes 2 hours/month of customizations.
-
- Gold - $800/month - Unlimited email, IM and phone support with customizations
- Email, instant messenger and phone support during business hours;
- 24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes 12 hours/month
- of customizations.
-
- Platinum - $1600/month - Sponsorship and unlimited support with significant customizations
- Unlimited support as above, plus 28 hours/month of customizations.
-
- Diamond - $3200/month - Sponsorship and unlimited support with major customizations
- Unlimited support as above, plus 60 hours/month of customizations.
-
+ |
+ All support contracts include:
+
+ - Quarterly upgrades.
+
- Optional offsite backup.
+
- Hotfixes for any critical bugs in the Freeside software itself.
+
- 24/7 emergency support via telephone or pager.
+
+ Bronze - $150/month - Email support and upgrades
+
+ - Non-emergency support via email.
+
- 10% discount on additional consulting or customization work.
+
+ Silver - $300/month - Email, IM and phone support with minor customizations
+
+ - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+
- 2 hours/month of customizations.
+
- 20% discount on additional consulting or customization work.
+
+ Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations
+
+ - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+
- Direct access to all company developers and staff.
+
- 12 hours/month of customizations.
+
- 30% discount on additional consulting or customization work.
+
+ Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
+
+ - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+
- Direct access to all company developers and staff.
+
- 28 hours/month of customizations.
+
- 40% discount on additional consulting or customization work.
+
+ Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
+
+ - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+
- Direct access to all company developers and staff.
+
- 60 hours/month of customizations.
+
- 50% discount on additional consulting or customization work.
+
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Training |
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- One day on-site training - $1600
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+ One day on-site training - $2000
Half-day course for your sales and support representatives; time spent
as-needed with system administrators and bookkeeper/collections folks.
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Customization |
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Customizations and extensions to the software are quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.
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-For orders, a quotation or more information, contact sales@sisd.com or phone +1 415 462 1624
+For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624
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