X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=cc7da98b5f3acdf37dc18c8fd32402981dc7e3d8;hb=836aa929f986895eee75d861a0a7d62f5274cf3b;hp=12a0c7c9bfc8d1b053169789ddd14577dd053fe7;hpb=376922e22be87cdada17cabce8d8c29a03e0edd5;p=www.git diff --git a/services.html b/services.html index 12a0c7c..cc7da98 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
Basic implementation service - $2950
- Basic implementation service includes six months of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
Standard implementation service - $3900
- Standard implementation service includes a full year of support.
+
Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $7900
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
- | Bronze | ++ + | Bronze | Silver | Gold | Platinum | @@ -118,133 +113,220 @@Emerald | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
+ | Basic maintenance only | +Standard support | +Most popular support level | +Large customizations | +Extensive customizations | +Dedicated developer | +|||||||
Monthly cost | -$195 | +$195 | $395 | $800 | $1600 | -$3200 | -$6400 | +$3200 | +$6400 | ||||
Upgrades | +Upgrades (OS, database and Freeside) | +✔ | ✔ | ✔ | ✔ | +✔ | +✔ | +||||||
CardFortress offsite credit card storage (for PCI compliance) |
+ optional | +optional | +optional | +optional | +optional | +optional | +|||||||
Address verification / normalization (US) | +✔ | ✔ | ✔ | ✔ | +✔ | +✔ | |||||||
Email support | +✔ | ✔ | ✔ | ✔ | -✔ | -✔ | -✔ | +✔ | +✔ | ||||
24/7 emergency support | +Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ | ✔ | ✔ | ✔ | +✔ | +✔ | +||||||
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) | +✖ | ✔ | ✔ | ✔ | +✔ | +✔ | |||||||
CardFortress offsite credit card storage (for PCI compliance) |
- optional | -optional | -optional | -optional | -optional | -optional | +24/7 emergency support | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ |
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ Private mailing list for large providers | +✖ | ✖ | ✔ | ✔ | -✔ | -✔ | -✔ | +✔ | +✔ | |||
Customization hours per month (with "rollover" for unused time) |
- ✖ | +✖ | 2½ hours | 8 hours | 20 hours | -48 hours | -100 hours | +48 hours | +100 hours | ||||
Direct access to all developers and staff | -✖ | -✖ | -✖ | -✔ | -✔ | +✖ | +✖ | +✖ | ✔ | +✔ | +✔ | ||
Lead role in defining product roadmap and architecture | -✖ | -✖ | -✖ | -✖ | -✔ | -✔ | +Lead role in defining product roadmap | +✖ | +✖ | +✖ | +✖ | +✔ | +✔ | +
Dedicated senior developer | +✖ | +✖ | +✖ | +✖ | +✖ | +✔ | |||||||
Discount on additional work (consulting or customizations) |
- 10% | +10% | 15% | 25% | 30% | -40% | -50% | +40% | +50% |
+
+
|
@@ -255,19 +337,40 @@ |
-
- Support add-on for High Availability / Replication - $395/month Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing) High Availability / Replication - $395/month LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing) |