X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=cc7da98b5f3acdf37dc18c8fd32402981dc7e3d8;hb=593e398f98a0a39f9b80d145367d89cfed1daf43;hp=f4b067576be58996ba1fdd79a73677afe19aba65;hpb=aac8119e1ae96b50c00ffc1c36d0b4e20f55557f;p=www.git diff --git a/services.html b/services.html index f4b0675..cc7da98 100644 --- a/services.html +++ b/services.html @@ -36,27 +36,21 @@
Basic implementation service - $2950
- Basic implementation service includes six months of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
Standard implementation service - $3900
- Standard implementation service includes a full year of support.
+
Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $7900
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
All support contracts include:
-Bronze - $195/month - Email support and upgrades -
Silver - $395/month - Email, IM and phone support with minor customizations -
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
-
Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
+
+
+ + | Bronze | +Silver | +Gold | +Platinum | +Diamond | +Emerald | +
---|---|---|---|---|---|---|
+ | Basic maintenance only | +Standard support | +Most popular support level | +Large customizations | +Extensive customizations | +Dedicated developer | +
Monthly cost | +$195 | +$395 | +$800 | +$1600 | +$3200 | +$6400 | +
Upgrades (OS, database and Freeside) | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
CardFortress offsite credit card storage (for PCI compliance) |
+ optional | +optional | +optional | +optional | +optional | +optional | +
Address verification / normalization (US) | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Email support | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) | +✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
24/7 emergency support | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ | +
Private mailing list for large providers | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ | +
Customization hours per month (with "rollover" for unused time) |
+ ✖ | +2½ hours | +8 hours | +20 hours | +48 hours | +100 hours | +
Direct access to all developers and staff | +✖ | +✖ | +✖ | +✔ | +✔ | +✔ | +
Lead role in defining product roadmap | +✖ | +✖ | +✖ | +✖ | +✔ | +✔ | +
Dedicated senior developer | +✖ | +✖ | +✖ | +✖ | +✖ | +✔ | +
Discount on additional work (consulting or customizations) |
+ 10% | +15% | +25% | +30% | +40% | +50% | +
+
+
|
+
+
|
@@ -170,7 +388,12 @@
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives. + + One week on-site visit (four days training, one day live cutover) - $5400 + Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives. |