X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=cc7da98b5f3acdf37dc18c8fd32402981dc7e3d8;hb=417ac52527727b67246d9e0419c68e687a3215cb;hp=fdcd96d2b5f1ec335aff0f399eea89fca3a6db90;hpb=7b8b8ada09b80f725ada1631261dd12edad269bd;p=www.git
diff --git a/services.html b/services.html
index fdcd96d..cc7da98 100644
--- a/services.html
+++ b/services.html
@@ -36,27 +36,21 @@
One year (12 months) of email, phone and IM support.
- Basic implementation service - $2950
- Basic implementation service includes six months of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
-
-
- Standard implementation service - $3900
- Standard implementation service includes a full year of support.
+
Standard implementation service - $6400
+ As basic, plus 20 hours of customizations.
Deluxe implementation package - $7900
- Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
@@ -105,122 +99,278 @@
- All support contracts include:
-
- - Quarterly upgrades
-
-
-
- 24/7 emergency support via telephone or pager
-
- "Rollover" for unused customization hours
-
- CardFortress offsite credit card storage for PCI compliance (optional)
-
-
+
+ | Bronze |
+ Silver |
+ Gold |
+ Platinum |
+ Diamond |
+ Emerald |
+
+
- Contract |
- Price |
- Support |
- Customizations |
- Discount on additional work |
+ |
+ Basic maintenance only |
+ Standard support |
+ Most popular support level |
+ Large customizations |
+ Extensive customizations |
+ Dedicated developer |
+
+
+ Monthly cost |
+ $195 |
+ $395 |
+ $800 |
+ $1600 |
+ $3200 |
+ $6400 |
+
- Bronze |
- $195/month |
- Non-emergency support via email |
- None |
- 10% |
+ Upgrades (OS, database and Freeside) |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- Silver |
- $395/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 2.5 hours/month |
- 20% |
+ CardFortress offsite credit card storage (for PCI compliance) |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
+ optional |
- Gold |
- $800/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 8 hours/month |
- 30% |
+ Address verification / normalization (US) |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- Platinum |
- $1600/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 20 hours/month |
- 40% |
+ Email support |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- Diamond |
- $3200/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 48 hours/month |
- 50% |
+ Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
- Sapphire |
- $6400/month |
- Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific) |
- 100 hours/month |
- 50% |
+ Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
-
+
+ 24/7 emergency support |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Private mailing list for large providers |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Customization hours per month (with "rollover" for unused time) |
+ ✖ |
+ 2½ hours |
+ 8 hours |
+ 20 hours |
+ 48 hours |
+ 100 hours |
+
+
+
- Bronze - $195/month - Email support and upgrades
-
- - Non-emergency support via email
-
- 10% discount on additional consulting or customization work
-
- Silver - $395/month - Email, IM and phone support with minor customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- 2.5 hours/month of customizations
-
- 15% discount on additional consulting or customization work
-
- Gold - $800/month - Unlimited email, IM and phone support with significant customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- 8 hours/month of customizations
-
- 25% discount on additional consulting or customization work
-
- Platinum - $1600/month - Unlimited support, direct developer access and substantial customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- Direct access to all company developers and staff
-
- 20 hours/month of customizations
-
- 30% discount on additional consulting or customization work
-
- Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
-
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- Direct access to all company developers and staff
-
- 48 hours/month of customizations
-
- 40% discount on additional consulting or customization work
-
- Sapphire - $6400/month - Sponsorship and unlimited support, direct developer access and major customizations
+
+ Direct access to all developers and staff |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+ ✔ |
+
+
+
+ Lead role in defining product roadmap |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+ ✔ |
+
+
+
+ Dedicated senior developer |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✖ |
+ ✔ |
+
+
+
+
+
+ Discount on additional work (consulting or customizations) |
+ 10% |
+ 15% |
+ 25% |
+ 30% |
+ 40% |
+ 50% |
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Hosting
+ |
+
+
+
+ All hosting services include:
- - Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
-
- Direct access to all company developers and staff
-
- 100 hours/month of customizations
-
- 50% discount on additional consulting or customization work
+
- Fully-managed (OS, database, application, security updates)
+
- Hosting in PCI level 1 compliant data centers (the same ones used for CardFortress)
+
- Streaming replication to geographically-diverse warm spare
+
- Separate daily backups
- |
+
+ Basic hosting - $95/month
+ 4GB RAM, two CPU cores
+ Standard hosting - $195/month
+ 8GB RAM, two CPU cores
+ Deluxe hosting - $395/month
+ 16GB RAM, four CPU cores
+
+
+
+ |
+
+
+
+
- |
+
+
+ Additional support services
+ |
+
+
+
+
+ Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing)
+ Professional invoice printing and mailing. One low per-invoice
+ price includes everything: printing with your logo, envelope,
+ US first-class postage, and a perforated coupon and return envelope
+ for payments.
+
+ High Availability / Replication - $395/month
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
+
+
+ LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing)
+ Access to the LNP (local number portability) database ensures
+ accurate rating when not charging a single flat per-minute rate for
+ all US calls. It also allows an actual determination of interstate
+ vs. intrastate revenue, potentially reducing taxes owen compared to
+ using the FCC safe harbor percentage.
+
+ |
+
+
@@ -238,7 +388,7 @@
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives.
One week on-site visit (four days training, one day live cutover) - $5400
Typical training sessions consist of a day course for your system
|