X-Git-Url: http://git.freeside.biz/gitweb/?a=blobdiff_plain;f=services.html;h=cc7da98b5f3acdf37dc18c8fd32402981dc7e3d8;hb=0d80fb826a8c20790381c43df218460285b8d574;hp=06743e7d5d12d4d67c257b844b263a4fc7df1693;hpb=6642bfd78b02cf947d6b894660c04042515e8ca6;p=www.git diff --git a/services.html b/services.html index 06743e7..cc7da98 100644 --- a/services.html +++ b/services.html @@ -27,28 +27,35 @@
Basic implementation service - $2450
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
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All implementation services include:
+Standard implementation service - $3900
- Basic implementation service as above, with a full year of support.
+
Basic implementation service - $3900
+ Installation, configuration, training and one year of support.
Deluxe implementation package - $7900
- Standard implementation service including a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
Looking for these implementation services including hardware? See our products.
+
- Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
+ Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other
- system - (est.) $3900
+ system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.
All support contracts include:
-Bronze - $195/month - Email support and upgrades -
Silver - $395/month - Email, IM and phone support with minor customizations -
Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations -
Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations
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Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations
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+ + | Bronze | +Silver | +Gold | +Platinum | +Diamond | +Emerald | +
---|---|---|---|---|---|---|
+ | Basic maintenance only | +Standard support | +Most popular support level | +Large customizations | +Extensive customizations | +Dedicated developer | +
Monthly cost | +$195 | +$395 | +$800 | +$1600 | +$3200 | +$6400 | +
Upgrades (OS, database and Freeside) | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
CardFortress offsite credit card storage (for PCI compliance) |
+ optional | +optional | +optional | +optional | +optional | +optional | +
Address verification / normalization (US) | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Email support | +✔ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Phone and IM support (9am-8pm Eastern / 6am-5pm Pacific) |
+ ✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies) | +✖ | +✔ | +✔ | +✔ | +✔ | +✔ | +
24/7 emergency support | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ | +
Private mailing list for large providers | +✖ | +✖ | +✔ | +✔ | +✔ | +✔ | +
Customization hours per month (with "rollover" for unused time) |
+ ✖ | +2½ hours | +8 hours | +20 hours | +48 hours | +100 hours | +
Direct access to all developers and staff | +✖ | +✖ | +✖ | +✔ | +✔ | +✔ | +
Lead role in defining product roadmap | +✖ | +✖ | +✖ | +✖ | +✔ | +✔ | +
Dedicated senior developer | +✖ | +✖ | +✖ | +✖ | +✖ | +✔ | +
Discount on additional work (consulting or customizations) |
+ 10% | +15% | +25% | +30% | +40% | +50% | +
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Additional support services+ |
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+ Invoice printing and mailing - $1/invoice (B&W) or $1.20/invoice (color) (more than 1000 invoices/month? contact us for pricing) High Availability / Replication - $395/month LRN lookup for US voice providers - $0.0002/lookup (more than 500,000 calls/month? contact us for pricing) |
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@@ -156,7 +388,12 @@
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.
+ and support representatives. + + One week on-site visit (four days training, one day live cutover) - $5400 + Typical training sessions consist of a day course for your system + administrators, a day course for your bookkeeper/collections folks, + and two full day courses for your sales and support representatives. |
Customizations and extensions to the software are quoted on an +
Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.